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Isle of Capri Casino Hotel Lake Charles

100 Westlake Ave, Hotel Lake Charles, Lake Charles, LA 70669-5716
+1 610-241-1618
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Review Highlights
Fun place to visit

We like going to the Isle, we always have a great time. We were there on Thursday night, the band... read more

Reviewed 2 weeks ago
Tonie T
,
Groves, Texas, United States
Meh...

We had not been here in about 5 years, and were very disappointed to see how much the place has... read more

Reviewed 4 weeks ago
jacksmom81
,
Edinburg, Texas
Read all 338 reviews
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Overview
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Isle of Capri Casino Hotel Lake Charles is your friendly Westlake gaming destination. We offer more than 1,000 slot machines and 40 table games including roulette, craps, blackjack, and poker. Extend your stay as a guest in our hotel. We feature two hotel towers providing upscale and comfortable accommodations. The action includes exciting promotions, delicious dining options, and headliner performances. We look forward to seeing you soon!
  • Excellent15%
  • Very good22%
  • Average33%
  • Poor15%
  • Terrible15%
Travellers talk about
“stayed here” (5 reviews)
“penny slots” (5 reviews)
“my birthday” (4 reviews)
Open Now
All hours
Hours Today: 12:00 AM - 11:59 PM
LOCATION
100 Westlake Ave, Hotel Lake Charles, Lake Charles, LA 70669-5716
CONTACT
Website
+1 610-241-1618
Write a Review
Reviews (338)
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1 - 10 of 337 reviews

Reviewed 2 weeks ago

We like going to the Isle, we always have a great time. We were there on Thursday night, the band sounded great. The machines are loose enough to enjoy. The service from the servers is better than ever. The hotel on the other hand seriously...More

Thank Tonie T
IsleCustomerSupport, Guest Relations Manager at Isle of Capri Casino Hotel Lake Charles, responded to this reviewResponded 2 weeks ago

Hi, Tonie! Thanks for being a loyal Isle of Capri visitor. We're happy to hear that you always have a good time with us and we're thrilled that your most recent trip was full of fun. We appreciate your detailed feedback and will be passing...More

Reviewed 4 weeks ago

We had not been here in about 5 years, and were very disappointed to see how much the place has gone downhill. It seems like now that the Golden Nugget opened, this one just doesn't even try. The floors were dirty, the staff was disinterested....More

Thank jacksmom81
IsleCustomerSupport, Guest Relations Manager at Isle of Capri Casino Hotel Lake Charles, responded to this reviewResponded 4 weeks ago

Hi Jacksmom. Thank you for coming back the Isle of Capri. Cleanliness and customer service are very important to us and we appreciate your writing us. We will be sure to pass your review along so we can be better in the future.

Reviewed 7 September 2017

Stayed at the Inn across the street. Was there as result of Hurricane Harvey. Staff was very welcoming. I was happy and was satisfied with all the service.

1  Thank TexasAD
IsleCustomerSupport, Guest Relations Manager at Isle of Capri Casino Hotel Lake Charles, responded to this reviewResponded 11 September 2017

Hi TexasAD. We're glad you were staying safe during Hurricane Harvey. We appreciate your kind words and hope your next visit is under better circumstances. Have a great day!

Reviewed 16 August 2017

We went to this hotel for a show and a one night trip. The room at the hotel is very nice, I don't know about the Inn rooms. The bed was very comfortable and the room was quiet and clean. We also like to gamble...More

1  Thank Pam G
IsleCustomerSupport, Guest Relations Manager at Isle of Capri Casino Hotel Lake Charles, responded to this reviewResponded 17 August 2017

Hello Pam! We're so glad you could make it out to the Isle of Capri. We're happy to hear your were comfortable in your room and could have some fun with us. We hope to see you again soon. Thanks for the review!

Reviewed 16 August 2017 via mobile

I went and had fun till I was asked to leave for 12 hrs after I dropped 1500$, the shift change at 6am didn't want to see me have fun, they all looked pissed to have to be at work, miserable, everyone of them, very...More

Thank davidlejeune
IsleCustomerSupport, Guest Relations Manager at Isle of Capri Casino Hotel Lake Charles, responded to this reviewResponded 17 August 2017

Hello David! Thank you for coming out to the Isle of Capri. It is a top priority of ours to have a welcoming casino and we're sorry to hear that your experience didn't match. We do appreciate your feedback and will use it to be...More

Reviewed 28 July 2017

We stayed in the tower in what looked like a recently remodeled room. Fresh carpet and tile. No loose tile, carpet, or caulk around the tub that you typically see in older rooms. There was a nice shower in the bathroom and a new tub...More

Thank Odie M
IsleCustomerSupport, Guest Relations Manager at Isle of Capri Casino Hotel Lake Charles, responded to this reviewResponded 31 July 2017

Hi Odie! Thanks so much for the review. We're glad you had the chance to stay in one of our rooms in the Tower and that everything went smoothly for you. We apologize for the noise and hope you'll decide to stay with us again....More

Reviewed 18 July 2017 via mobile

Ole casino but seem to win a lot! Also they have cheaper tables than the other casinos in the area! Also not much for kids to do! But otherwise nice place to go have fun gambling!

Thank mandiemmagavin
IsleCustomerSupport, Guest Relations Manager at Isle of Capri Casino Hotel Lake Charles, responded to this reviewResponded 20 July 2017

Hi, Mandie! We're so glad you have fun at the Isle of Capri. We may not be the newest casino, but we care for our guests and want them to enjoy themselves. We appreciate your review and hope to see you soon!

Reviewed 12 July 2017

We stayed here once and wasn't real impressed. The room was clean but looked like it needed up dating. The people were nice enough. Probably wouldn't stay here again but would visit the casino again.More

Thank V6509XGmelissar
IsleCustomerSupport, Guest Relations Manager at Isle of Capri Casino Hotel Lake Charles, responded to this reviewResponded 14 July 2017

Hello! Thank you for visiting the Isle of Capri! Some of our rooms may not be as new as others, but cleanliness and attentive service are top priorities for us. We're glad you could have some fun at our casino and we would love to...More

Reviewed 24 June 2017 via mobile

We drove in from Houston for a lil gaming and crab legs. They only sell them on Friday nights. The nonsmoking section is small and feet away from the smoking section which you must walk through to get to the nonsmoking section. Could not breath...More

Thank Tambeano
IsleCustomerSupport, Guest Relations Manager at Isle of Capri Casino Hotel Lake Charles, responded to this reviewResponded 26 June 2017

Hi Tambeano. Thank you driving in from Houston. We're sorry you couldn't stay. we appreciate you sharing your thoughts. Your feedback is valuable and we are always available to discuss our facilities. Feel free to call us at any time.

Reviewed 15 June 2017

To be fair, Isle of Capri Casino was one of the first casinos to arrive in Lake Charles when they passed gambling. We currently have 3 casinos in Lake Charles, Golden Nugget, L'Auberge and Isle of Capri, the other two are much nicer and offer...More

Thank Wrain
IsleCustomerSupport, Guest Relations Manager at Isle of Capri Casino Hotel Lake Charles, responded to this reviewResponded 16 June 2017

Hi Wrain. Thank you for taking the time to leave us a review. We appreciate you visiting the Isle of Capri in the past. It's true that we are not as new as some of our competitors, but we strive to bring our guests great...More

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Ask a question
Questions & Answers
Helen T
20 May 2015|
AnswerShow all 4 answers
Response from IsleCustomerSupport | Property representative |
Hi there Helen, we unfortunately do offer a shuttle service to The Golden Nugget or La Auberge. However, they have a shuttle that runs between the two of them. Hope this helps!
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