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Coco Key Water Resort

915 Route 73, Mount Laurel, NJ 08054-1123
+1 856-802-3929
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Review Highlights
Save money go to Great Wolf Lodge

Everything about this place is disappointing. The water park is yoo small and intensely crowded... read more

Reviewed 2 days ago
Jeanne D
,
Millburn, New Jersey
via mobile
Affordable Family Getaway

Visited Coco Key in Mt Laurel, NJ during Memorial Weekend 2018. I had a nice stay. Package Deal was... read more

Reviewed 3 weeks ago
Desiree R
Read all 568 reviews
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Overview
  • Excellent22%
  • Very good26%
  • Average18%
  • Poor11%
  • Terrible23%
Travellers talk about
LOCATION
915 Route 73, Mount Laurel, NJ 08054-1123
CONTACT
Website
+1 856-802-3929
Write a ReviewReviews (568)
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All reviews
"adult only hot tub"
in 6 reviews
"room was clean"
in 7 reviews
"birthday party"
in 17 reviews
"lots of fun"
in 14 reviews
"cake"
in 8 reviews
"just ok"
in 6 reviews
"arcade"
in 56 reviews
"blast"
in 44 reviews
"bucket"
in 8 reviews
"lauren"
in 7 reviews
"hostess"
in 6 reviews
"soda"
in 7 reviews
"grandchildren"
in 6 reviews
"groupon"
in 9 reviews
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1 - 10 of 563 reviews

Reviewed 2 days ago via mobile

Everything about this place is disappointing. The water park is yoo small and intensely crowded. Everything feels dirty. And there is exactly zero customer service. The people at the hotel desk are more interested in entertaining eacither than welcoming guests. In the end we spent...More

1  Thank Jeanne D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 weeks ago

Visited Coco Key in Mt Laurel, NJ during Memorial Weekend 2018. I had a nice stay. Package Deal was very affordable. The staff goes above and beyond with exceptional guest services. However the Water Park must improve. The Water Park closes at 9pm. Not cool....More

Thank Desiree R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
thehotelml, Guest Relations Manager at Coco Key Water Resort, responded to this reviewResponded 1 week ago

Thank you for taking the time to post about your recent stay with us. A hotel is defined by the quality of service that it provides to its guests. Because our success is measured by how our guests evaluate our services and facilities, I want...More

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 weeks ago

This trip was planned a few weeks ahead of time since we were going to be in the NJ area and it was my daughter's birthday. The atmosphere was chaotic, the girls bathroom was terribly filthy and the construction on the stairs to access the...More

2  Thank Melanie B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
thehotelml, Guest Relations Manager at Coco Key Water Resort, responded to this reviewResponded 1 week ago

Thank you for your feedback. We apologize for any inconvenience you may have experienced while visiting with us. We take all feedback very seriously and I can assure you that we will engage your comments with our staff. We are pleased to hear you enjoyed...More

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Reviewed May 13, 2018 via mobile

Took a day trip to New Jersey. We had a ball, even the 11 month old had a a great time. It’s affordable with many activities for children and adults to enjoy for hours at a time. Loved it!

Thank simplyyetta
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
thehotelml, Guest Relations Manager at Coco Key Water Resort, responded to this reviewResponded 1 week ago

Thank you for taking the time to share your experience with us. We are pleased to hear you enjoyed your time with us, we look forward to seeing you again!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed May 7, 2018

I can not begin to explain how horrible this place was. PACKED full of screaming children and adults. No place to relax not even a normal swimming pool. The changing rooms and bathrooms were filthy with hair and trash covering the floor. Save your money...More

3  Thank 20worldtraveler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
thehotelml, Guest Relations Manager at Coco Key Water Resort, responded to this reviewResponded 1 week ago

Thank you very much for taking the time to express your experience during your recent visit to CoCo Key Water Resort at The Hotel ML. It is only through the valuable feedback of guests like yourself that we can continue to identify opportunities to improve...More

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Reviewed May 4, 2018 via mobile

Hotel was horrible. They didn’t even take out the trash. The park was ok. Food at the hotel was bad as well.More

1  Thank Danilda R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
thehotelml, Guest Relations Manager at Coco Key Water Resort, responded to this reviewResponded 1 week ago

Thank you for taking the time to review your experience at our property. Having the opportunity to know how we are serving our guests helps us maintain our standards and improve any areas of concern. We will certainly address the issues you noted with our...More

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed April 22, 2018 via mobile

Well, for $450 dollars you would think Coco Key could do better. Never again and there are to many cons and I will never waste my money again on such a place.

1  Thank Sierra W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
thehotelml, Manager at Coco Key Water Resort, responded to this reviewResponded April 27, 2018

Thank you for your review. We are very sorry to hear you had a bad experience at our facility. Your comments are concerning. Please contact me personally so I can better assist you with these issues. My email is Andrew.james@mtlaurelcocokey.com.

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Reviewed April 21, 2018

Small and compact...I think it should only be available to guests that book with the hotel as a package. It's way too crowded due to birthday parties and or people that purchase day passes. Other than that my 2 younger children enjoyed the waterpark it's...More

2  Thank Susan W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
thehotelml, Manager at Coco Key Water Resort, responded to this reviewResponded April 27, 2018

Thank you for taking the time to review your experience at our property. Having the opportunity to know how we are serving our guests helps us maintain our standards and improve any areas of concern. We will certainly address the issues you noted with our...More

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed April 16, 2018 via mobile

Where do I start? Arrived at 4 and checked in at 5 because “ room wasn’t ready” Finally got to room and changed for water park. Water park stared good till this lifeguard kept shouting at our children. ONLY our children. My brother asked him...More

Thank Yashira F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
thehotelml, Manager at Coco Key Water Resort, responded to this reviewResponded April 27, 2018

Thank you for your review. We are very sorry to hear you had a bad experience at our facility. The items you addressed are concerning. Please contact me personally so I can better assist you with these issues. My email is Andrew.james@mtlaurelcocokey.com.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed April 11, 2018

I went with my 2 daughters and my mom during the spring break week. We stood for 2 nights and my daughters really had a great time. My complain is that i saw a really small roach in the room, i kinda brushed it off...More

2  Thank wrivera521
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
thehotelml, Manager at Coco Key Water Resort, responded to this reviewResponded April 27, 2018

Thank you for taking the time to share your experience with us. We are pleased to hear you enjoyed your time with us, but apologize that you experienced some challenges while you were here. I would like to assure you that we take pest control...More

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Ask a question
Questions & Answers
Christopher B
April 23, 2018|
AnswerShow all 5 answers
Response from Susan W | Reviewed this property |
Exactly what you read in other people's reviews are definitely true. The rooms that are given when you book Coco keys are dirty and outdated. I saw quite a few roaches in my bathroom not too include in the waterpark as well... More
0
Votes
Cherish G
April 3, 2018|
AnswerShow all 3 answers
Response from sublimemoon | Reviewed this property |
I don't believe they have one. There's a seating area near the water area that you can park the stroller, but you have to keep an eye on your belongings. I don't believe there's any rule against strollers but you can always... More
1
Vote
msedavila
January 31, 2018|
AnswerShow all 2 answers
Response from rc646 | Reviewed this property |
No, there was also only one outlet to plug your own into.
0
Votes
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