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Palm Island Indoor Waterpark

8250 Park Rd, Batavia, NY 14020-1275
+1 585-344-2100
Review Highlights
We had a great time

My fiancee, myself and our 3 teens went on our first mini family vacation. Everyone was extremely... read more

Reviewed 27 March 2017
Cyona D
via mobile
Amazing time at the waterpark

This waterpark is the perfect combo when you have a range of ages. They have a great small area... read more

Reviewed 20 March 2017
Niagara Falls, New York
Read all 136 reviews
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2 Fully Enclosed Body Slides 24’ Tall: Blue Barracuda: 169’ translucent blue Exits Building and comes back in. Crazy Cobra: 196 Orange with state of the art led Lighting inside, Exits building and goes back inside. Monsoon Lagoon: Children’s Pool & Play Area, Play Lagoon with Beach Entry. Yellow Single Racer Slide: Orange enclosed body slide. Hand Jets, Rope pull shower, 5 way tipping buckets, Mushroom Umbrella & More. Swim Lagoon:Basketball Hoop, Underwater Lighted Pool with waterfall, Underwater Lighted Hot Tub. Additional Features: 2 Birthday Party Rooms, Arcade with 15 plus Games and Photo booth, Full Service concession Stand, Men’s & Women’s Changing room, Locker rentals available. Don’t forget to check out the Gift Shop.
  • Excellent39%
  • Very good26%
  • Average16%
  • Poor10%
  • Terrible9%
Travellers talk about
“older kids” (5 reviews)
“family fun” (4 reviews)
“big slides” (3 reviews)
8250 Park Rd, Batavia, NY 14020-1275
+1 585-344-2100
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Reviews (136)
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11 - 20 of 136 reviews

Reviewed 27 March 2017 via mobile

My fiancee, myself and our 3 teens went on our first mini family vacation. Everyone was extremely polite and professional. We hear a great time. Unfortunately we slept through the continental breakfast. But next trip I'll let you know. The room was very comfy, enough...More

Thank Cyona D
Reviewed 20 March 2017

This waterpark is the perfect combo when you have a range of ages. They have a great small area for little ones with slides and buckets dumping water on you with lower water levels. They also a deeper pool with a basketball hoop, a hot...More

Thank kmur218
Reviewed 13 March 2017 via mobile

Thumbs up for this hotel. My kids and I enjoyed our stay. It was inexpensive, the staff was friendly and accommodating. We ordered pizza and wings from the hotel's restaurant. The food was good.

Thank Shalonda M
Reviewed 10 March 2017

Although normally fairly expensive, if you are able to take advantage of their "down times" it's wonderful for the kids! Generally best for little kids but there are two big slides and a medium sized pool with basket ball net for the older kids and...More

Thank SccrEm01
Reviewed 6 March 2017 via mobile

We had a lot of fun this past weekend at your establishment. The water park was great for ny girls ages 4 and 1 we loved playing with them and enjoying some fun to beat the cold of winter. We are already planning our next...More

Thank kmcnally002
Reviewed 6 March 2017

Beyond our expectations! Service was outstanding, room was clean and neat! The staff was accommodating and friendly! Everything about this place was stellar! My son and his friends loved the water park! Great time! Great place for a family fun filled vacation!

Thank mladams1975
Reviewed 16 February 2017

We visited Palm Island Indoor Waterpark, last August. I could not find an appropriate priced hotel in the Buffalo/Niagara Falls area. Yes I had to drive a little further, but it was worth it. Also, you are very close to Batavia Downs, and lots of...More

Thank lisa s
Reviewed 20 January 2017

We had many issues with the tired and run down hotel, but they were very minor compared to the treatment that we received at this water park. My four year old son fell and struck his head while at the water park. Thank goodness my...More

6  Thank deem0s
Tom P, General Manager at Palm Island Indoor Waterpark, responded to this reviewResponded 21 January 2017

Thank you for your review. I am sorry you feel that you were treated poorly and the incident with your unsupervised minor was not escalated to your satisfaction. I would like to state that in your escalated state of emotion you misunderstood several statements, and...More

Reviewed 15 January 2017

Perfect for the kids. No long lines or rowdy teenagers like at the larger indoor waterparks. Hotel/waterpark package is a great value.

Thank Mrs D
Reviewed 12 November 2016 via mobile

My husband and I took our grandkids out for a night. The place was fantastic. Very clean and well maintained. The price was reasonable. The staff was great at keeping the group of kids under control. Our grandkids are 5 and 6 and had a...More

Thank Nancy S
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Questions & Answers
27 February 2015|
Response from Tom P | Property representative |
We have a family friendly SPA that is heated too 98.5 so that any of our guests can use it.