We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.
Map
Satellite
Map updates are paused. Zoom in to see updated info.
Reset zoom
Updating Map...
Sponsored by:
Get directions
Address: 8250 Park Rd, Batavia, NY 14020-1275
Phone Number:
+1 585-344-2100
Website
Description:

2 Fully Enclosed Body Slides 24’ Tall: Blue Barracuda: 169’ translucent...

2 Fully Enclosed Body Slides 24’ Tall: Blue Barracuda: 169’ translucent blue Exits Building and comes back in. Crazy Cobra: 196 Orange with state of the art led Lighting inside, Exits building and goes back inside. Monsoon Lagoon: Children’s Pool & Play Area, Play Lagoon with Beach Entry. Yellow Single Racer Slide: Orange enclosed body slide. Hand Jets, Rope pull shower, 5 way tipping buckets, Mushroom Umbrella & More. Swim Lagoon:Basketball Hoop, Underwater Lighted Pool with waterfall, Underwater Lighted Hot Tub. Additional Features: 2 Birthday Party Rooms, Arcade with 15 plus Games and Photo booth, Full Service concession Stand, Men’s & Women’s Changing room, Locker rentals available. Don’t forget to check out the Gift Shop.

read more

TripAdvisor Reviewer Highlights

Read all 129 reviews
Visitor rating
  • 50
    Excellent
  • 34
    Very good
  • 20
    Average
  • 13
    Poor
  • 12
    Terrible
Love this little Water Park for Little People

Great for kids up to the age of 8-9, but very small. Better for smaller kids. Great splash pad area with a depth of 1ft. Rooms are standard, nothing fancy. But great location for... read more

Reviewed 29 May 2014
KAYANDDEE
,
STONEY CREEK, ONTARIO CANADA
Add Photo Write a Review

129 Reviews from our TripAdvisor Community

Traveller rating
Traveller type
Time of year
Language
Showing 129: English reviews
Level Contributor
12 reviews
3 attraction reviews
Reviewed 24 June 2014

nice but small. Very warm inside even in winter. One water slide was good the other was a violent ride. After banging my head and arm on the way down I decide to stick with the other one. The kids enjoyed both. The indoor pools/hot tub were ok

Helpful?
Thank Scot S
STONEY CREEK, ONTARIO CANADA
Level Contributor
77 reviews
25 attraction reviews
common_n_attraction_reviews_1bd8 60 helpful votes
Reviewed 29 May 2014

Great for kids up to the age of 8-9, but very small. Better for smaller kids. Great splash pad area with a depth of 1ft. Rooms are standard, nothing fancy. But great location for shopping, eating and the batavia downs.

Helpful?
1 Thank KAYANDDEE
Rochester, New York
Level Contributor
24 reviews
common_n_attraction_reviews_1bd8 15 helpful votes
Reviewed 11 May 2014 via mobile

Fun place for younger kids. We took our 7 and 9 year olds and they had a fun time. The water park was clean and well supervised. We got a great deal on a package on line for $10 tickets. Food prices at snack bar are reasonable. I would say good for kids up to 10 or so. Older kids... More 

Helpful?
1 Thank rjjwe
buffalo
Level Contributor
44 reviews
18 attraction reviews
common_n_attraction_reviews_1bd8 24 helpful votes
Reviewed 9 April 2014

This place might be fine if you're just visiting with young children for a few hours, but for the significant price they charge for a birthday party, I'm not impressed. The place is a zoo- and I don't mean a lot of kids running and having fun as you'd expect, I mean there is no oversight- in any way. From... More 

Helpful?
3 Thank KeyGypsy
Tom P, General Manager at Palm Island Indoor Waterpark, responded to this review

We are sorry to hear that you did not have a good time during your event at the Waterpark. I am having difficulty with some of the information you posted in your review. My two main focuses are the food and the staffing. For your food concerns we always have your food ready and hot in the party room at... More 

Auburn, New York
Level Contributor
3 reviews
common_n_attraction_reviews_1bd8 2 helpful votes
Reviewed 6 April 2014

water is small but my children age of 7 and 10 enjoy lot. I also enjoy 2 big slide and hot tub. Life guard doing their job perfectly.

Helpful?
1 Thank Mehul K
Batavia, New York
Level Contributor
30 reviews
8 attraction reviews
common_n_attraction_reviews_1bd8 15 helpful votes
Reviewed 12 March 2014

This is a great place to go with young children when looking for something to do rather than be stuck indoors all winter! But not much for any older kids! I've been to a lot better water parks before. I had the chance to go to this one for a grand child's birthday party. As I said, the young ones... More 

Helpful?
1 Thank Kathleen H
Tom P, General Manager at Palm Island Indoor Waterpark, responded to this review

Our Waterpark at this time is completely family friendly and geared for children 12 and under. I am happy to hear that the younger kids enjoyed their visit to the park. We look forward to their return visit. When we go to expand we are looking into adding more features to keep the older kids enjoyment longer. More 

Rochester, New York
Level Contributor
10 reviews
5 attraction reviews
common_n_attraction_reviews_1bd8 6 helpful votes
Reviewed 6 March 2014

poor water quality, No Control over little kids in the adult hot tub, water was cold, I would rather travel farther than go here again.

Helpful?
1 Thank liz h
Tom P, General Manager at Palm Island Indoor Waterpark, responded to this review

We are sorry you are not completely satisfied with your visit to the Waterpark. Our Waterpark at this time is completely family friendly and geared for children 12 and under. With that being said we do not have a designated adult hot tub. Our Spa is kept at 98.5degrees so that everyone can enjoy it without concern for age and... More 

Syracuse, New York
Level Contributor
36 reviews
7 attraction reviews
common_n_attraction_reviews_1bd8 18 helpful votes
Reviewed 19 February 2014

This is a wonderful water park for kids! It was clean and well maintained, well staffed. Not really big, but there was enough variety of things to keep younger kids happy and busy. As parents we also had fun.

Helpful?
1 Thank Mianellasmom
Level Contributor
63 reviews
24 attraction reviews
common_n_attraction_reviews_1bd8 13 helpful votes
Reviewed 2 February 2014 via mobile

In our backyard and had no idea how awesome it was. Can come and go all day. Clean, nice, safe place for kids. Best suited for.children under 13. But older ones may still enjoy. Slightly pricy, but that helps keep it a little less busy and with nicer company. Food was very good at the snack part and reasonable. Plenty... More 

Helpful?
Thank truckinchick
Rochester, New York
Level Contributor
4 reviews
common_n_attraction_reviews_1bd8 2 helpful votes
Reviewed 17 January 2014

Staff was wonderful, lots of fun, very clean, layout is well thought out with few blindspot to be attentive to multiple kids at once in different areas. We will be returning ASAP

Helpful?
Thank Jennifer F

Travellers who viewed Palm Island Indoor Waterpark also viewed

 

Been to Palm Island Indoor Waterpark? Share your experiences!

Write a Review Add Photos & Videos

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing

Questions & Answers

Here's what previous visitors have asked, with answers from representatives of Palm Island Indoor Waterpark and other visitors
2 questions
Ask a question
Buffalo
over a year ago

See all questions (2)

Questions? Get answers from Palm Island Indoor Waterpark staff and past visitors.
Posting guidelines
Typical questions asked:
  • Do I have to buy a ticket for my infant?
  • How do I get there using public transportation?
  • Is there a restaurant or café onsite?