Seneca Niagara Resort & Casino
Seneca Niagara Resort & Casino
3.5
12:00 AM - 11:59 PM
Monday
12:00 AM - 11:59 PM
Tuesday
12:00 AM - 11:59 PM
Wednesday
12:00 AM - 11:59 PM
Thursday
12:00 AM - 11:59 PM
Friday
12:00 AM - 11:59 PM
Saturday
12:00 AM - 11:59 PM
Sunday
12:00 AM - 11:59 PM
About
Just steps from Niagara Falls, discover how the wonder continues at Seneca Niagara Resort & Casino. Beneath the bright lights, you’ll find the ultimate in gaming and comfort with more than 3,300 of the newest slots, from penny spins to $100 high-limit machines, and the fast-paced action of nearly 100 of the hottest table games including classics and interesting new twists. Pull up a luxurious seat and take a deep breath – the action is about to begin.
Duration: More than 3 hours
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Most Recent: Reviews ordered by most recent publish date in descending order.
Detailed Reviews: Reviews ordered by recency and descriptiveness of user-identified themes such as waiting time, length of visit, general tips, and location information.
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3.5
1,862 reviews
Excellent
586
Very good
562
Average
401
Poor
158
Terrible
155
KED
Clearwater, FL3 contributions
Aug 2021
Complimentary Valet parking for guests. The Resort is easy to find and very clean. My mom and I had a Corner King Suite on the 16th floor for 2 nights for a total of $525.00. The room is spacious. There is toilet alcove, walk in shower with dual shower fixtures and luxury hair products and soap and a single sink flanked by a full mirror. Room service is on point. Our breakfast was elegant and delicious. Our remote control needed batteries which was corrected almost immediately. The bed and sheets are terrific! there is a small coffee tea service but nothing crazy in the room. . Mom and I had to extend our stay by one night and the fee was $568.00 for a Wednesday. But sometimes these things happen. The only insulting experience we had was calling housekeeping. I broke a bottle of wine on the marble floor. Housekeeping arrived very quickly. However, attempted to hand my 75 year old mother the broom and mop. Too funny. The upside is the floor to ceiling windows and we had a great view of the New Moon. I noticed the Casino is a non smoking space and there are hand sanitizer stations throughout as well as wipes for those buttons!
Overall, the room could use some upgrades but all that is overlooked because the bed and towels and view are so nice you don't really notice anything else. There are also 6 elevators and they all run efficiently so you're not left waiting very long.
Overall, the room could use some upgrades but all that is overlooked because the bed and towels and view are so nice you don't really notice anything else. There are also 6 elevators and they all run efficiently so you're not left waiting very long.
Written September 3, 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
G Babs
6 contributions
Sept 2020
Stayed here one night to celebrate our Anniversary. We had a king room with a view. Which was clean and comfortable but somewhat overpriced. Even though the room was non-smoking the room still smelled of stale cigarettes, which I did not like. Also while the view is nice, you do not get to see much for the falls from the room, even on the 20th floor. Covid protocols are in the place. While this can be a little annoying, especially if you just forgot something in the car, it is still good that they are doing this.
Written September 24, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Carissa D
2 contributions
Apr 2023 • Couples
Me and my husband go here often. We were on a little get away together we already ate at the western door before so we wanted to try something new and tried to get into the Italian restaurant that a few people told us about. They told us our wait was 3 hrs due to no reservation and the host was rude. They said they were full to capacity but there was maybe 4 tables seated. We left to try to find somewhere else and ended up calling back 10 min later to take the 730p reservation and the same host said well now its 9pm, in 10 min we went another 1.5 hr further .. either way the host and the snippy attitude was the most irritating part. Very disappointed.
Written April 24, 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Matthew D
Warwick, RI3 contributions
Aug 2021
I had to rank this stay as poor. The hotel was wonderful looking and clean. The room was spacious and comfortable . The reason that the score was so low is that everything in the hotel as far as food goes is reservation (we tried reserving first thing in the morning and anything you could reserve in the resort was full. The hotel has a Tim Hortons.. it was closed by 5 PM, the shops on both wings of the hotel ...closed by 5 PM. The only food options in the hotel itself that didn't require multi day pre reservations was the burger place and the 3 sisters cafe but both had really really long lines. The major restaurants nearby were turning people away by 5 as they had enough names in queue to last until closing at 9. We arrived on a Monday and I will say by Thursday it appeared things were staying open later but the first 3 days had us in a panic on what to do about food. At one point we took our 6 year old daughter to a bar to order pizza as that was the only option other than waiting for hours in line for the 3 sisters cafe in the hotel.
While I understand Covid has caused major staffing issues for hotels and restaurants I feel they could do something more to ensure that their guest can get reservations at the restaurants on site.
Another item of mention would be that due to Covid there is no housekeeping service and all they stock in the room as far as towels go is 3... yes that's three towels. That might work for someone staying a night or 2 but as a family of 3 that prefers to bath once a day at a minimum and often more than that with its 90+ degrees and 80%+ humidity this just wont do. I called housekeeping and requested 6 towels (3 for that night and 3 for the morning just so we would have them when we needed them) I received 3 towels about 4 hours later. This is a minor inconvenience but 100% avoidable as they have many empty cabinets in the bathroom that could easily hold extra when you have the room booked for the week.
I stopped at the front desk one night to ask a very quick question. I went to the employee that was closest to me who was standing there not currently doing anything. It turned out to be a shift manager and she looked at me , watched me ask her a question, and then turned and walked towards her computer and pretended I wasn't there. A different employee behind the desk came over and I repeated the question and was given a proper 3 word answer that I was looking for.
I heard from a friend who was also staying at the hotel that when he asked the manager about the restaurant reservations and that he was told "I don't help with that" and that he had to go reserve it from the hotel room itself. At this point he followed their information, went upstairs, found out that they were full. When he inquired later about when they filled up we were told the day prior. If this is the normal why not just advise him that you have to reserve earlier than the morning of instead of sending him back to the room. This was a waste of time and a point of frustration. I don't care if your a manager you can take the time to either answer someone's question or have an employee assist the guest with the answers.
The rest of the employees were pleasant!
While I understand Covid has caused major staffing issues for hotels and restaurants I feel they could do something more to ensure that their guest can get reservations at the restaurants on site.
Another item of mention would be that due to Covid there is no housekeeping service and all they stock in the room as far as towels go is 3... yes that's three towels. That might work for someone staying a night or 2 but as a family of 3 that prefers to bath once a day at a minimum and often more than that with its 90+ degrees and 80%+ humidity this just wont do. I called housekeeping and requested 6 towels (3 for that night and 3 for the morning just so we would have them when we needed them) I received 3 towels about 4 hours later. This is a minor inconvenience but 100% avoidable as they have many empty cabinets in the bathroom that could easily hold extra when you have the room booked for the week.
I stopped at the front desk one night to ask a very quick question. I went to the employee that was closest to me who was standing there not currently doing anything. It turned out to be a shift manager and she looked at me , watched me ask her a question, and then turned and walked towards her computer and pretended I wasn't there. A different employee behind the desk came over and I repeated the question and was given a proper 3 word answer that I was looking for.
I heard from a friend who was also staying at the hotel that when he asked the manager about the restaurant reservations and that he was told "I don't help with that" and that he had to go reserve it from the hotel room itself. At this point he followed their information, went upstairs, found out that they were full. When he inquired later about when they filled up we were told the day prior. If this is the normal why not just advise him that you have to reserve earlier than the morning of instead of sending him back to the room. This was a waste of time and a point of frustration. I don't care if your a manager you can take the time to either answer someone's question or have an employee assist the guest with the answers.
The rest of the employees were pleasant!
Written August 27, 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
DenGourmand
Wallingford, CT252 contributions
Aug 2020 • Couples
The casino is dingy, time worn and lacks a diversity of table games with reasonable betting minimums. If they serve drinks to players, I was not offered one in 30 minutes of play. I would not go back.
Written August 7, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
tamie t
4 contributions
Apr 2022
Already paid over $1500 for 3 night booking at this resort and then they charged me an extra $90 upon checkout and said it was an upgrade fee for my room. I paid in full when I booked... shouldn't all the charges have been included in that price? Plus room did not have a microwave and table to sit and eat it in the room only had one chair. So one person had to sit on the couch to eat. This place is a complete rip off.
Written April 25, 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Angie49
Rochester NY44 contributions
Dec 2022
Have been to Seneca Niagara Casino many, many times and have enjoyed our time there. It was absolutely wonderful during the post-pandemic time as they made the facility totally smoke free. Well, that has changed. They have now closed off about half of the casino area to be a smoking environment. They supposedly upgraded the ventilation system, but you couldn’t prove that by me. It really stinks in there. Plus you have the joy of dealing with disgusting dirty ash trays everywhere, and also the people who don’t bother with them and just leave their ashes all of the machines. Yuck! Unfortunately, some of the machines I have come to enjoy the most over the years, are in that area, and there aren’t the same machines available in the non-smoking section. So you’re forced to either not play those machines or hold your breath while you do. I don’t really mind that they have a smoking section, but they could have closed off a much smaller area. I also feel sorry for the employees who are forced to work in that area. Apparently the casino doesn’t care about the health of their employees, or they wouldn’t have them working in such a harmful environment.
Written December 8, 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
SUE M
Ohio894 contributions
Sept 2022
It’s ok but not a lot of video poker/keno choices.
We like 3-5 hand video poker in .5 and .10 cent denominations…..very few choices.
We also, like progressive.25 cent single hand video poker…we saw one bank of that.
They do not have side by side .5 and. .10 cent triple play/five play machines anywhere. So, I couldn’t play anywhere near my husband. We saw no large jackpots being paid out.
On a posted note, it was clean, it was smoke free which was great. However, no one monitoring this because a man was vaping near me….Vaping is not supposed to be allowed either. I did report this, on my way out. The food restaurant choices were limited, only 3 open on the night we went. Three sister’s restaurant was just ok.
I’d go back but felt like I was walking around aimlessly at times looking for machines I like to play. I did hit $200.00 on four card keno .25 per card. I did not see 20 card keno anywhere. (20 card is actually my favorite). Normally, I’m glued to a video poker/keno machine for hours at a time. Here our money went so fast, we were out after 2 hours max.
We like 3-5 hand video poker in .5 and .10 cent denominations…..very few choices.
We also, like progressive.25 cent single hand video poker…we saw one bank of that.
They do not have side by side .5 and. .10 cent triple play/five play machines anywhere. So, I couldn’t play anywhere near my husband. We saw no large jackpots being paid out.
On a posted note, it was clean, it was smoke free which was great. However, no one monitoring this because a man was vaping near me….Vaping is not supposed to be allowed either. I did report this, on my way out. The food restaurant choices were limited, only 3 open on the night we went. Three sister’s restaurant was just ok.
I’d go back but felt like I was walking around aimlessly at times looking for machines I like to play. I did hit $200.00 on four card keno .25 per card. I did not see 20 card keno anywhere. (20 card is actually my favorite). Normally, I’m glued to a video poker/keno machine for hours at a time. Here our money went so fast, we were out after 2 hours max.
Written September 16, 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
P S
Indianapolis, IN2 contributions
Sept 2020
Hotel and Casino are practicing excellent COVID-19 adherence.
We ate at all three restaurants over the course of 3 days, and each dinner was good, not great but good, the service was slow due to not enough workers, and too many customers. The food was good not great.
The Casino paid out nicely. We left with more than we came there with....so that's always good...….$$$$$
Not sure if its safe area at night be careful!
We ate at all three restaurants over the course of 3 days, and each dinner was good, not great but good, the service was slow due to not enough workers, and too many customers. The food was good not great.
The Casino paid out nicely. We left with more than we came there with....so that's always good...….$$$$$
Not sure if its safe area at night be careful!
Written October 16, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Frequent T
Mosman Park, Australia27 contributions
Jul 2024 • Couples
Firstly, stay on the Canadian side and walk over for a day trip - it is so much better! And we didn’t see any mice in the restaurants.
Do not stay at this hotel. The front staff are appalling. There was no one in the line but because I wasn’t in exactly the right spot (but was clearly waiting) 3 front staff completely ignored me rather than point out the exact correct spot to line up! I asked them to make a local call as my phone didn’t work to confirm a reservation and they refused. In fact, Brandi, the “shift manager” called me pathetic. She was just plain obnoxious and Very unprofessional. If that is their management standard, I am not surprised they have so many poor reviews. The rooms are nice and a good size but not serviced which has nothing to do with being green and everything to do with being cheap. Bins are not emptied. The linen on our bed was dirty and the charging ports did not work, charge for water. When we tried to buy water from the vending machine on the floor, it took our money but was empty. Again, met with shrugs by front desk. The food and service in the restaurants is of very poor quality. The hostess at the desk to Koi was just awful. Hotel then reached a new low;
- 2 mice ran through Koi Restaurant!!! Disgusting. Told staff and they shrugged.
Lilian, another rude, sour staff member in Odds & Ends asked the customer in front of me if “he was stupid”. Staff must be very difficult to get or the Seneca just doesn’t care. Also worthy of note, if you are thinking you will have views of the Falls, as they advertise, you definitely will not! You will however see the mist and fireworks. Overall, it has become very clear that the majority of staff are just plain rude and the standards are just extraordinarily low - it’s actually just a very sad, dirty place.
Do not stay at this hotel. The front staff are appalling. There was no one in the line but because I wasn’t in exactly the right spot (but was clearly waiting) 3 front staff completely ignored me rather than point out the exact correct spot to line up! I asked them to make a local call as my phone didn’t work to confirm a reservation and they refused. In fact, Brandi, the “shift manager” called me pathetic. She was just plain obnoxious and Very unprofessional. If that is their management standard, I am not surprised they have so many poor reviews. The rooms are nice and a good size but not serviced which has nothing to do with being green and everything to do with being cheap. Bins are not emptied. The linen on our bed was dirty and the charging ports did not work, charge for water. When we tried to buy water from the vending machine on the floor, it took our money but was empty. Again, met with shrugs by front desk. The food and service in the restaurants is of very poor quality. The hostess at the desk to Koi was just awful. Hotel then reached a new low;
- 2 mice ran through Koi Restaurant!!! Disgusting. Told staff and they shrugged.
Lilian, another rude, sour staff member in Odds & Ends asked the customer in front of me if “he was stupid”. Staff must be very difficult to get or the Seneca just doesn’t care. Also worthy of note, if you are thinking you will have views of the Falls, as they advertise, you definitely will not! You will however see the mist and fireworks. Overall, it has become very clear that the majority of staff are just plain rude and the standards are just extraordinarily low - it’s actually just a very sad, dirty place.
Written July 30, 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
What is the currency exchange rate at Seneca casino for Canadian dollars
Written April 28, 2022
Hi, it's higher than the banks...they only have ATM's there to use and there is also a fee with a withdrawal, I think it was $6.
Hope that helps!
Written April 29, 2022
Departure33242739888
North Dundas, Canada
Can you smoke while playing..and still free drinks?
Written March 16, 2022
Hi, no smoking inside the casino, smoking section is now outside. Free drinks while playing cards/slots and all other games!
Written March 17, 2022
Are there mini fridges in the corner King suites With jacuzzi
Written August 16, 2020
I don’t know,I only played at the casino.
Written August 17, 2020
Can you see the backside of the falls from the high rooms?
Written November 1, 2019
We were only on the ground floor, restaurant and casino. The facility is within walking distance of the falls and I suspect the upper rooms will have a nice view of the water but not the falls themselves.
Written November 3, 2019
As far as I know, yes, but they try to have designated areas - not that it helps because its all open.
Written October 22, 2019
What is the currency exchange rate at Seneca casino for Canadian dollars
Written July 15, 2019
Better off just changing it in your own local back. Bring the US dollars with you. I always keep an eye on the rate for the few days before going and just get it when its best.
Written July 28, 2019
You can stay in the casino, it has a hotel, or there are quite a few hotels close to it.
Written May 15, 2019
Muse311
Euless, Texas
Can our 16 year old accompany us into the casino if her dad and I want to play? In other words, is a minor accompanied by parents allowed to observe play?
Written April 12, 2019
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