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Empire City Casino

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Open today: 10:00 a.m. - 6:00 a.m.
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Review Highlights
Ho Hum experience

Not first visit but seems nothing is changing here. Machines get jammed quite frequently and it... read more

Reviewed 1 week ago
322dawng2015
,
Pelham
via mobile
Visited a few times

The ambiance is OK, but not too exciting nor classy. The machines eat your money a bit too fast and... read more

Reviewed 4 weeks ago
Tiziano D
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Traveller Overview
  • Excellent19%
  • Very good32%
  • Average26%
  • Poor9%
  • Terrible14%
Travellers talk about
“valet parking”(18 reviews)
“shuttle bus”(7 reviews)
About
Open Now
Hours Today: 10:00 a.m. - 6:00 a.m.
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Contact
810 Yonkers Ave, Yonkers, NY 10704-2030
Website
+1 914-968-4200
Reviews (325)
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1 - 10 of 322 reviews
Reviewed 1 week ago via mobile

Not first visit but seems nothing is changing here. Machines get jammed quite frequently and it takes At least 30 - 45 mins at times to get help . My visit on 7/10/18 there were AT LEAST 2 kiosks in each section out of paper...More

Thank 322dawng2015
Eileen R, Manager at Empire City Casino, responded to this reviewResponded 1 week ago

Thank you for your feedback. We apologize that your experience was not up to par and we will be sure to address your concerns right away. We hope you will visit us again and will let us know if there is ever anything we can...More

Reviewed 2 weeks ago

I have been going to empire since it first opend. Since 2015 I've been going twice a week and I must say the most I've won is $500, but I did the math lost over $18000. I should've used my players card, I would've been...More

Thank scor777
Eileen R, Manager at Empire City Casino, responded to this reviewResponded 2 weeks ago

We appreciate your feedback and loyal patronage. We have thousands of winners every day. Just last week our patrons took home their share of $178,524,408. With all of those winners hopefully your day will be very soon. Good luck!

Reviewed 4 weeks ago via mobile

Went back to see if it had changed but it still sucks more than ever. It recently sold to MGM and if you had little chance to win before it is totally gone now. They are taking as much money out before the property transfer....More

2  Thank Jerry M
Eileen R, Manager at Empire City Casino, responded to this reviewResponded 3 weeks ago

Jerry, we are sorry to read this feedback and your negative thoughts toward us. We have thousands of winners every day. Just last week our patrons took home their share of $175,359,899. With all of those winners, hopefully your day will be very soon. Thank...More

Reviewed 4 weeks ago

The ambiance is OK, but not too exciting nor classy. The machines eat your money a bit too fast and they are hard to comprehend for a non-gambler as I am. Sandwiches are extremely good, though and the shows are pretty good and most of...More

1  Thank Tiziano D
Eileen R, Manager at Empire City Casino, responded to this reviewResponded 4 weeks ago

Tiziano, we appreciate the honest feedback, and are sorry to hear that you did not have a five-star experience with us. If there is anything we can do to earn another visit, please let us know.

Reviewed 5 weeks ago via mobile

Figured I would take a chance on a little slots to see if I could get lucky, but guess that's why it's called gambling lol. Fun day either way with good staff and environment.

Thank MaryM103301
Eileen R, Manager at Empire City Casino, responded to this reviewResponded 4 weeks ago

We're glad you enjoyed your recent visit with us! We invite you back again soon and wish you the best of luck.

Reviewed June 14, 2018

My slot machine froze..I did not get my bunus secret spins, neither bonus wheel spin...light on card slot turned red...I am not a seasoned gambler, my 4th time at empire, I didn't know what the procedure was when a malfunction occurs...I called the casino and...More

Thank Peace D
Eileen R, Manager at Empire City Casino, responded to this reviewResponded June 15, 2018

We are sorry to hear about any issues or inconvenience caused. We hope you will stop back in and allow us to show you a good time and some more winning!

Reviewed May 20, 2018

I do enjoy Empire!!!! They have different slot machine themes (Family Guy) with slots from 1cent and up. They have poker tables, roulette wheels. Free drinks! If you sign up using your email you get $20 for your next visit! FUN!!! They have variety of...More

1  Thank I6846ZHshirleym
Eileen R, Manager at Empire City Casino, responded to this reviewResponded May 21, 2018

Thank you for the wonderful feedback on your time spent with us. We are happy to hear you love our large selection of games and places to eat! We look forward to having you back again soon :)

Reviewed May 6, 2018

Plenty of parking, shuttles from parking lot to casino door, good food choices, many floors to play on.

Thank D W
Eileen R, Manager at Empire City Casino, responded to this reviewResponded May 9, 2018

Hello, thank you for the fantastic review. We are very happy to hear that you were satisfied with your experience! We hope you will visit us again soon.

Reviewed April 17, 2018

No wonder MGM Grand isn't interested in you. The clientele is downright seedy. Went there once, never again. If I want to get mugged, I'll take the NYC subway.More

1  Thank O P
Eileen R, Manager at Empire City Casino, responded to this reviewResponded April 18, 2018

We are sorry to see your review. If you have any concerns that you would like to elaborate on, please contact a casino host at (914) 968-4200. We apologize for any shortcomings on our end. We value your feedback and hope to hear from you...More

Reviewed April 11, 2018

It's a huge casino with so many slot machines, roulette and blackjack machines. There is a racetrack as well which I haven't seen in any casino I have visited so far.

Thank Ravindra V
Eileen R, General Manager at Empire City Casino, responded to this reviewResponded April 13, 2018

Ravindra, thank you for the feedback! We are happy to hear you enjoyed all the games on our live racing! We hope to have you back again soon.

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Questions & Answers
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Jack C
April 5, 2018|
AnswerShow all 3 answers
Response from Joey C | Reviewed this property |
If you don't use the vouchers, you lose them
0
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heritagerosum
March 19, 2018|
AnswerShow all 4 answers
Response from smoothjay | Reviewed this property |
Go on line at empire city casino. or Yonkers raceway Or call them 914-968-4200 Try to register on line using your card number
0
Votes
deaconanthonytay2018
January 11, 2018|
Answer
Response from Christopher J | Reviewed this property |
The escalator is by the valet entrance. Also one all the way in the rear of the casino. High limit slots up there only though.
0
Votes