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Review Highlights
Equipment not working!!

Half of the equipment not working! The four of us went for a spa day with coffee and pastries using... read more

Reviewed 1 week ago
AHstokey
,
Stoke-on-Trent, United Kingdom
via mobile
Spa disaster

We attended yesterday 4th January. We had a cream tea spa day but on a trek in robes to the... read more

Reviewed 1 week ago
kellyjoshua
via mobile
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Traveller Overview
  • Excellent21%
  • Very good19%
  • Average17%
  • Poor18%
  • Terrible25%
Travellers talk about
About
If you are looking for a relaxing spa break, spa day or spa treatment in Cheshire, the team at Crewe Hall is skilled in the art of relaxation. From a soothing facial to the gentle easing of muscles with an all over body massage, the tranquillity and...more
Contact
Spa Weston Road | QHotel, Crewe CW1 6UZ, England
Website
+44 845 074 0064
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Reviews (192)
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All reviews spa treatments coffee and pastry included in the package lovely lunch salad bar lovely spa were greeted warmly lunch included fantastic value fantastic hotel dining area espa products body scrub dedicated spa hot buffet pool loungers wedding party
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1 - 10 of 191 reviews
Reviewed yesterday via mobile

Steam room . Hot tub not working doesn’t work. Lockers are worst I have ever seen . Are all Q hotels this run down

Date of experience: January 2019
Thank Pradip J
Reviewed 2 days ago via mobile

Just a positive review to balance out a lot of the negative ones. Yes the lockers don't work but the reception staff are friendly and helpful and the massage I received was one of the best I've had.

Date of experience: January 2019
Thank Andy25111
Reviewed 1 week ago via mobile

Where do I start. We arrived on the Friday evening to check in to find that the hotel staff were all having a party at the hotel, so the staff working did not really care. When we asked where things were the check in colleague...More

Date of experience: January 2019
1  Thank Brian L
Reviewed 1 week ago via mobile

Half of the equipment not working! The four of us went for a spa day with coffee and pastries using Groupon. The staff were lovely but the facilities sadly lacking! The steam room, experience shower not working, only 1 heated lounger working. Lucky we didn't...More

Date of experience: January 2019
1  Thank AHstokey
Reviewed 1 week ago via mobile

We attended yesterday 4th January. We had a cream tea spa day but on a trek in robes to the Brasserie where people were having business meetings we got met with mouldy scones and no other scones could be found in the whole of the...More

Date of experience: January 2019
1  Thank kellyjoshua
Reviewed 1 week ago via mobile

To start the phone call to book the spa was a 0845 number that cost me £4 to book the day. No bath robe unless we paid an additional £7 Lockers - many not lockable or full, had to leave my bag / purse etc...More

Date of experience: January 2019
1  Thank Lynnieuk1
Reviewed 1 week ago via mobile

Very poor spa. Small and cramped sauna and jacuzzi. Only eight sun loungers for over twenty people. Men's shower had no temperature regulators so it was possible to scauld users. Conversely the womens' showers were not hot enough. Many lockers and toilet doors without locks....More

Date of experience: January 2019
Thank Carl P
Reviewed 2 weeks ago

I won this spa day in a raffle had I purchased it I would have been very disappointed.The spa is open to children before 11am and after 3pm very noisy ! The changing rooms were filthy shower drains full of hair the hand dryer didn’t...More

Date of experience: December 2018
Thank shereedunn
Reviewed 4 weeks ago via mobile

Very poor. Booked with Spa Seekers. 4 spa items not in working order including jacuzzi . Members of the spa informed me that some items had been broken for some time. Yet we were not informed of this before we attended, or given opportunity to...More

Date of experience: December 2018
1  Thank Louise P
Reviewed 4 weeks ago via mobile

We have been to the spa on previous occasions and have found it good to excellent. But on this visit, the decor was looking tatty in some places. Some locks and showers in the changing rooms were faulty. In the spa area, the drinking fountain...More

Date of experience: December 2018
Thank laitang
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Questions & Answers
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Amy D
August 2, 2016|
Answer
Response from FWJM66 | Reviewed this property |
From what I recall, yes they do :)
1
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donnawhalley50
August 26, 2015|
Answer
Response from maureen g | Reviewed this property |
Towel's, toweling robes & toweling flip flops are provided. We did a spa weekend and it included 3 treatments, breakfast, evening meals and one lunch. I took swimsuit, gym wear & dress for evening. Regards Maureen.
1
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