We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.
Map
Satellite
Map updates are paused. Zoom in to see updated info.
Reset zoom
Updating Map...
Sponsored by:
Get directions
Address: 100 Public Sq, Cleveland, OH 44113-2208
Phone Number:
+1 216-297-4777
Website
Today
00:00 - 23:59
Open now
See all hours
Hours:
Sun - Sat 00:00 - 23:59
Description:

Originally recognized as Horseshoe Casino Cleveland, we opened as Ohio's...

Originally recognized as Horseshoe Casino Cleveland, we opened as Ohio's first full-service casino inside the historic Higbee Building in downtown Cleveland, OH in May 2012.

Adding to the city's impressive sports, entertainment and cultural attractions, JACK Cleveland Casino welcomed more than give million guests to the casino in its first year of operations. The $350 million gaming destination employs 1,600 team members and features 1,600+ slot machines 89 table games and a large Poker room; along with lounges, a buffet restaurant and a three-outlet food court. JACK Cleveland also has partnerships with a dozen local restaurants and three downtown hotels. During construction the development created nearly 2,000 construction jobs.

read more

TripAdvisor Reviewer Highlights

Read all 6,829 reviews
Visitor rating
  • 2530
    Excellent
  • 2194
    Very good
  • 1365
    Average
  • 389
    Poor
  • 335
    Terrible
Friendly Casino

Very friendly staff small very nice smoke-free Casino! had a nice time didn't win much but machines kept me playing.

4 of 5 bubblesReviewed yesterday
888marshas
,
Wayne, United States
Add Photo Write a Review

6,829 Reviews from our TripAdvisor Community

Traveller rating
Traveller type
Time of year
Language
  • More
Showing 6,813: English reviews
Wayne, United States
Level Contributor
3 reviews
4 of 5 bubbles Reviewed yesterday NEW

Very friendly staff small very nice smoke-free Casino! had a nice time didn't win much but machines kept me playing.

Helpful?
Thank 888marshas
Cleveland, Ohio
Level Contributor
20 reviews
14 attraction reviews
common_n_attraction_reviews_1bd8 5 helpful votes
4 of 5 bubbles Reviewed 2 days ago NEW via mobile

The buffet here has so many options that it spans the whole room! We came because we received a free buffet and it was very good. We have gone several times now and the food is always tasty and hot (temp wise), which is exactly how it should be. They have a good variety to choose from and they have... More 

Helpful?
Thank Kelsey K
Jack Cleveland C, Manager at JACK Cleveland Casino, responded to this review

Hi Kelsey! Thank you for the positive feedback! We are currently a bit understaffed at The Market District Buffet which can be why wait times exceed higher than expectation. We are working on reducing the wait time and getting you to the best buffet in town. We hope to see you again soon! More 

Cleveland, Ohio
Level Contributor
19 reviews
6 attraction reviews
4 of 5 bubbles Reviewed 4 days ago NEW

Historic building where Higbees used to be, the store fronts that were used in the Christmas story, and where Mr. Jingaling used to be. Lots of gambling and adult beverage opportunities. I have seen (but unfortunately not experienced) some big jackpots won.

Helpful?
Thank Debi D
Jack Cleveland C, Manager at JACK Cleveland Casino, responded to this review

Hi Debi! We hope you receive a big JACKpot here soon! Thank you for the positive feedback. We can't wait to welcome you back to the new JACK Cleveland Casino! More 

San Diego, California
Level Contributor
103 reviews
3 attraction reviews
common_n_attraction_reviews_1bd8 48 helpful votes
4 of 5 bubbles Reviewed 6 days ago NEW

I am only reviewing this because I saw some bad reviews, and wanted to get in my say. This place has a top-notch poker room if you like Texas Hold Em (and you should)-- this is the place. They also deal PL Omaha. Did not play anything else but blackjack and slots looked fine. Lots of poker tables, lots of... More 

Helpful?
Thank Stephen G
JACK T, Manager at JACK Cleveland Casino, responded to this review

Hi Stephen! We really appreciate your positive feedback! Thanks for taking time to explore the city during your business trip. We are delighted to hear you loved our entire third level devoted to Poker. We hope to see you again soon during your next trip to Cleveland! More 

Buffalo, New York
Level Contributor
11 reviews
8 attraction reviews
common_n_attraction_reviews_1bd8 2 helpful votes
1 of 5 bubbles Reviewed 1 week ago NEW via mobile

For someone from out of town this casino is terrible one of the worst I have ever been too. Everything is on the upper 2 levels and the main level is just awful.

Helpful?
Thank Sarah G
Jack Cleveland C, Manager at JACK Cleveland Casino, responded to this review

Hi Sarah! We have 3 levels devoted to gaming. Level 1 has the loosest slots in the state (as reported by the Ohio Casino Control Commission) and a few of our nearly 100 table games. Level 2 has progressive table games, electronic table games and the rest of our nearly 1,500 slot machines. If Poker is your thing, you're in... More 

Fort Wayne, Indiana
Level Contributor
206 reviews
59 attraction reviews
common_n_attraction_reviews_1bd8 59 helpful votes
4 of 5 bubbles Reviewed 1 week ago NEW via mobile

Walked around here for a bit. It seems clean and well run. Much bigger than I thought it'd be. Didn't get a chance to play any games

Helpful?
Thank Andy K
Jack Cleveland C, Manager at JACK Cleveland Casino, responded to this review

Hi Andy! Thank you for the positive review! We hope to see you again soon and show your the gaming side of the new JACK Cleveland Casino! More 

Parma
2 reviews
common_n_attraction_reviews_1bd8 1 helpful vote
2 of 5 bubbles Reviewed 1 week ago via mobile

Really miss the Horseshoe!! The buffet is getting a bit stale. Need a restaurant inside. I always went to the Diamond Lounge and really enjoyed the break from the machines. But, when the year ended so did my access to the now Library. And, unfortunately, I just can't seem to win at The Jack.

Helpful?
Thank margaretw38
Jack Cleveland C, Manager at JACK Cleveland Casino, responded to this review

Hi Margaret! We wish you better luck on the loosest slots in town. Come late spring, we will be opening our new Wahlburgers restaurant near our JACK Swag Shop. We hope you reconsider and visit again soon. More 

Asheville, North Carolina
Level Contributor
37 reviews
6 attraction reviews
common_n_attraction_reviews_1bd8 7 helpful votes
5 of 5 bubbles Reviewed 1 week ago via mobile

We spent the day at the Cleveland Art Museum and decided to try Jack's for dinner and some fun. Join Jack's if you have never been there to get a discount on the buffet. The food was good, Meg had turkey and I had prime rib. Salads were good as we're the deserts. The casino is clean and some free.... More 

Helpful?
Thank Art H
Jack Cleveland C, Manager at JACK Cleveland Casino, responded to this review

Hi Art! Thank you for the positive feedback! We are delighted you and Meg had a chance to check out the new JACK Cleveland Casino. We can't wait to welcome you back and home to see you soon! More 

Cleveland
Level Contributor
6 reviews
4 attraction reviews
common_n_attraction_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 1 week ago

personaly like the place, because I won, a little jack-pot and was very happy with outcome . smile was on my face,ok. please go if you are in the state of ohio visiting, you will have fun.

Helpful?
Thank moraineb
Jack Cleveland C, Manager at JACK Cleveland Casino, responded to this review

Thanks for the positive feedback! We hope to see you again soon! More 

Willowick
Level Contributor
42 reviews
11 attraction reviews
common_n_attraction_reviews_1bd8 14 helpful votes
4 of 5 bubbles Reviewed 1 week ago

Excellent choices. The food was very good. Had the roast beef. Enjoyed the desserts and if you go away hungry, it's your own fault!

Helpful?
Thank Barbyar53
Jack Cleveland C, Manager at JACK Cleveland Casino, responded to this review

Thanks for the positive feedback, Barb! We are delighted to hear you enjoyed yourself at The Market District Buffet. We can't wait to welcome you back to the new JACK Cleveland Casino! More 

Travellers who viewed JACK Cleveland Casino also viewed

 

Been to JACK Cleveland Casino? Share your experiences!

Write a Review Add Photos & Videos

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing

Questions & Answers

Here's what previous visitors have asked, with answers from representatives of JACK Cleveland Casino and other visitors
9 questions
Ask a question

See all questions (9)

Questions? Get answers from JACK Cleveland Casino staff and past visitors.
Posting guidelines
Typical questions asked:
  • Will you pick up and drop off at my hotel?
  • I have a family of 7. Can your tour accommodate all of us together?
  • How should I dress for this tour?