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Better Moments AS

Isdammen 1, Longyearbyen 9170, Norway
+47 400 95 965
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Review Highlights
Outstanding service

The guide picked me up at my hotel at the stated time. I was positively surprised to learn that... read more

Reviewed 4 days ago
peeteecruizer
,
Oslo
Very professional

I took three tours with Better Moments: Icebreaker kayaking, Walrus safari and snowmobile summer... read more

Reviewed 1 week ago
999keyurb
via mobile
Read all 497 reviews
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Overview
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Better Moments AS is a tour operator that aims to offer their guests that little extra. Our excursions are managed by our professional and experienced tour guides and the groups are small. We offer exclusive snowmobile- and boat safaris.
  • Excellent87%
  • Very good8%
  • Average3%
  • Poor1%
  • Terrible1%
Travellers talk about
“polar bear” (50 reviews)
“snowmobile trip” (31 reviews)
Suggested Duration: More than 3 hours
LOCATION
Isdammen 1, Longyearbyen 9170, Norway
CONTACT
Website
+47 400 95 965
Write a ReviewReviews (497)
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All reviews
"catch of the day"
in 69 reviews
"polar bear"
in 50 reviews
"snowmobile trip"
in 31 reviews
"the east coast"
in 31 reviews
"soup"
in 15 reviews
"minke whale"
in 6 reviews
"chocolate cake"
in 6 reviews
"evening trip"
in 7 reviews
"great trip"
in 19 reviews
"small boat"
in 4 reviews
"guide eli"
in 4 reviews
"sea birds"
in 7 reviews
"ny alesund"
in 8 reviews
"small group"
in 18 reviews
"safety briefing"
in 5 reviews
"amazing scenery"
in 4 reviews
"enjoyable trip"
in 4 reviews
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1 - 10 of 334 reviews

Reviewed 4 days ago

The guide picked me up at my hotel at the stated time. I was positively surprised to learn that they did not cancel even if I was the only one who had booked. The guide focused on safety all the way. The weather was not...More

Thank peeteecruizer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 1 week ago via mobile

I took three tours with Better Moments: Icebreaker kayaking, Walrus safari and snowmobile summer adventure. The kayaking and snowmobile tours are excellent and delivered as promised. The walrus safari is very far and subject to sea conditions, we could not complete it and was a...More

Thank 999keyurb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 1 week ago via mobile

We experienced a great walrus safari. It met our expectations completely. We saw approximately 50 walruses and we were able to make beautiful pictures of these impressive animals. Our guide, Martin, is a very experienced nice guy. There was also enough food/drinks on board. If...More

Thank _r_staveren
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Reviewed 2 weeks ago via mobile

Our family of five (three teenagers) took this trip a few days ago. I can’t say enough about the guides. They went out of their way to show us a pleasant experience. There were a total of 10 people kayaking that day plus on of...More

Thank rphbaker
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 2 weeks ago

It was an amazing experience overall. We have taken two trips with Better Moments, the Catch of the Day and the Walrus Safari. We weren't lucky enough to see animals other than birds on our first trip, but the second time we saw a wonderful...More

1  Thank malsoso
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 2 weeks ago

This is a once-in-a-lifetime trip. We and 10 others (max capacity of 12) were paired up in tandem sit-in kayaks to paddle out to the Sveabreen glacier. It was excellent!! Better Moments picked us up at our hotel on time, took us to their facilities...More

1  Thank David82409
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 weeks ago

Took the catch if the day tour. While the guides were really cool, we took a route towards Pyramiden which i visited the next day. We only saw birds abd the same glacier i saw in Pyramiden de next day. Water was rought so it...More

Thank jesusda81
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BetterMoments, Guest Relations Manager at Better Moments AS, responded to this reviewResponded 3 weeks ago

Hi jesusda81, Thanks for your review, it helps us to find out where we have to improve. We are sorry to hear that you did not enjoy the trip. However, it says on our tour description that we do not have a fixed itinerary and...More

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Reviewed June 10, 2018 via mobile

My hubby and I went on the Catch of the Day tour early June and we were impressed with the knowledge, friendliness and enthusiasm of the tour guides Arian and Erik. We were lucky enough to see a Polar Bear despite being in Svalbard first...More

1  Thank darrennedza
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BetterMoments, Guest Relations Manager at Better Moments AS, responded to this reviewResponded June 13, 2018

Hey darrennedza! Thank you so much for this review! Wow, it's amazing that you could spot a polar bear! :D We hope we gave you unforgettable moments in Svalbard and hope to see you again on our trips in the future. Best wishes,

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Reviewed June 7, 2018

This Walrus safari could have been perfect. We saw about 25 Walrus, and the guide and Captain were really nice and knowledgeable. Unfortunately we could not go onto land because of a large sea swell but because we then had some extra time the Captain...More

Thank phil252001uk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BetterMoments, Guest Relations Manager at Better Moments AS, responded to this reviewResponded June 13, 2018

Hi phil252001uk, We are glad to know that you liked our Walrus Safari even with your seasickness. It's true, sometimes the sea can be choppy and it's not easy for everybody! But hopefully the walruses still made you happy :) Kind regards,

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Reviewed May 26, 2018

Our first snowmobile trip around Longyearbyen. Due to poor snow conditions we were unable to make our pre-planned epic trip to the east coast. The day started with an excellent brief from Arien, our guide for the day. After a short hike we collected our...More

Thank Andy R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BetterMoments, Guest Relations Manager at Better Moments AS, responded to this reviewResponded June 13, 2018

Hi Andy R, Thanks a lot for your review :) We are glad to hear that even if we couldn't make it to the east coast you still enjoyed our alternative trip! We'll be more than happy to welcome you next year on our east...More

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Questions & Answers
63meerap
February 5, 2018|
AnswerShow all 3 answers
Response from BetterMoments | Property representative |
Hello Meera, Thanks for your message. In Ocotober, you can definetely do some hiking on Svalbard. It will be a bit cold for kayaking, but you could take a boat trip instead. In october we offer daily fjord safaris called... More
1
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donaldsc
December 25, 2017|
AnswerShow all 4 answers
Response from Doug_from_Chicago | Reviewed this property |
Forget polar bears. Don't even count on walrus, though it is likely they are there. I was in Svalbard on June 29 and there were three walrus on the point and it was rainy and miserable. I went back on a different excursion 3... More
1
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Ozgur G
Hi, The contact box in your website is not working, so I am sending my message from here. Yesterday I had a conversation with Sara on the phone, she was so kind and helpful. I am intending to visit Svalbard between 15-18 September, and I want to increase my chance to spot the polar bear family (mother and two cubs) or whales and shoot photos and videos of them with my full gear. I noticed that you also have photo trips that allow time to the photographer to shoot wildlife, and more focused on the action, which is better than a regular trip. I kindly request you to guide me on this and provide your prices for this photo trip. Your reply today is important, since I have to choose between Svalbard of Reine, in case my possibility to spot wildlife is very low, I will head towards Reine to spot Aurora Borealis. Kind Regards, and hoping to meet you. Ozgur Guney
September 9, 2017|
AnswerShow all 2 answers
Response from BetterMoments | Property representative |
Hello Ozgur, Thank you for letting us know about the contact box. We are working on fixing it, but in the meantime, you can send an email to info@bettermoments.no. I'm sorry that I was not able to answer you earlier... More
1
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