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Moddershall Oaks Country Spa Retreat

Review Highlights
Spa break - honest review

Here is a very honest detailed review. We booked a spa break, which included overnight dinner bed... read more

Reviewed 3 days ago
DiA488
,
Stock, United Kingdom
via mobile
Above and beyond

We have visited Moddershall Oaks many times for various reasons, spa, dining, weddings and events... read more

Reviewed 4 days ago
180debyb
via mobile
Read all 618 reviews
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Certificate of Excellence
Traveller Overview
  • Excellent55%
  • Very good21%
  • Average13%
  • Poor6%
  • Terrible5%
Travellers talk about
“hot tub”(54 reviews)
“welcome drink”(27 reviews)
“on arrival”(56 reviews)
About
Over the years, Moddershall Oaks has been transformed from a beautiful country property into a magnificent setting for an adult-friendly country spa retreat and wedding venue. As a family run business we pride ourselves upon our service standards...more
Contact
Moddershall, Stone ST15 8TG, England
Website
+44 1782 399000
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Reviews (618)
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LanguageEnglish
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Show reviews that mention
All reviews hot tub welcome drink on arrival my mum steam room indoor pool evening meal afternoon tea an overnight stay lunch menu relaxation room heated loungers birthday treat lovely relaxing day indian head massage lovely touch dressing gowns
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1 - 10 of 618 reviews
Reviewed 3 days ago via mobile

Here is a very honest detailed review. We booked a spa break, which included overnight dinner bed breakfast and one treatment. We had one room for 3 adults. Beautiful setting, felt relaxed upon arrival. Reception feels more like a shop. You can’t arrive / check...More

Date of experience: December 2018
2  Thank DiA488
Reviewed 4 days ago via mobile

We have visited Moddershall Oaks many times for various reasons, spa, dining, weddings and events and have never been disappointed . This year we had booked Christmas Day lunch for four of us which we were very much looking forward to, however due to health...More

Thank 180debyb
ModdershallOaks, Guest Relations Manager at Moddershall Oaks Country Spa Retreat, responded to this reviewResponded 3 days ago

Hi Debby, It was an absolute pleasure to talk to you and to be able to resolve your issues. As Guest Relations Manager the guest is at the heart of what I do so thank you for your kind comments. Please email me when you...More

Reviewed 4 days ago via mobile

Just returned from our second visit at Moddershall Oaks and we had a wonderful weekend. As previous, staff are lovely and helpful at the spa reception and nothing is too much trouble. The deli staff are very attentive without annoying you and both the food...More

Date of experience: December 2018
Thank shakeris06
ModdershallOaks, Guest Relations Manager at Moddershall Oaks Country Spa Retreat, responded to this reviewResponded 3 days ago

Hi shakeris06, I am delighted to read that you had a wonderful weekend with us. Thank you for your lovely comments on every aspect of your stay. I will be sure to pass all of these on to the relevant heads of departments who will...More

Reviewed 5 days ago

I stayed with my wife at Moddershall Oaks for my birthday a few weeks ago. We were made to feel very welcome from the moment that we arrived. The staff were professional and friendly. The welcome drink, the bath robe and flip flops were all...More

Date of experience: November 2018
Thank clp_0711
ModdershallOaks, Guest Relations Manager at Moddershall Oaks Country Spa Retreat, responded to this reviewResponded 3 days ago

Hi clp_0711, Thank you for your 5 * review. I am thrilled that you enjoyed your Birthday celebrations with us and that you enjoyed all aspects of your break with us. Thank you for your lovely comments on the staff, service and food. The staff...More

Reviewed 6 days ago via mobile

Each year I check into a spa for a pre Christmas relaxation break. Usually I come away feeling so relaxed and rejuvenated. Unfortunately this didn't have the wow factor that I had expected. Being much higher priced than other spas I've visited I didn't expect...More

Date of experience: December 2018
Thank sh793
ModdershallOaks, Guest Relations Manager at Moddershall Oaks Country Spa Retreat, responded to this reviewResponded 5 days ago

Hi sh793, I was disappointed to read your review as the majority of our reviewers leave us 5* reviews. For our overnight guests all confirmation states that their Spa Break starts at 3pm on the day of arrival and ends at 5pm the following day....More

Reviewed 6 days ago

I have been to moddershall oaks many times and always enjoy it but not so much tonight. The water in the inside big pool has always been cooler but tonight the water in both the outside and inside jacuzzi were just tepid and high in...More

Date of experience: December 2018
Thank AlisonHayesHall
ModdershallOaks, Guest Relations Manager at Moddershall Oaks Country Spa Retreat, responded to this reviewResponded 5 days ago

Hi Alison, We have a dedicated maintenance team who do through hourly checks of all of our pools, and in this they monitor the temperature levels of each pool and they do thorough checks of all chlorine and PH levels, so please be assured if...More

Reviewed 1 week ago via mobile

Visited here for the second time, it’s an amazing place so relaxing, big shout out to ALL the staff you were all so helpful and friendly so much better from our last time when the male Manager was really rude. Treatments were amazing and personalised...More

Date of experience: November 2018
Thank Brumgirl68
ModdershallOaks, Guest Relations Manager at Moddershall Oaks Country Spa Retreat, responded to this reviewResponded 1 week ago

Hi Brumgirl68 Thank you for your 5* review. I am thrilled to read that you think our spa is an amazing place to relax. Our staff work incredibly hard to ensure our guests leave feeling refreshed and relaxed so thankyou for your kind comments and...More

Reviewed 2 weeks ago via mobile

Booked our spa day in September then they cancelled our spa day on the day that we were supposed to go. Reason staff rang in sick spoilt our hole day and my birthday. For a company of this size surely this isn’t right. No compensation...More

Date of experience: November 2018
1  Thank 14,022,015
ModdershallOaks, Guest Relations Manager at Moddershall Oaks Country Spa Retreat, responded to this reviewResponded 2 weeks ago

Good afternoon 14022015 I am saddened to read your review, although do feel that it is unfair and misleading. Unfortunately, at times and as with any business, there are unforeseen circumstances which are completely beyond our control, however disappointing they may be. As a business,...More

Reviewed 2 weeks ago

Good bits: Very friendly helpful staff, they were all lovely. Nice setting Bad bits: Black mound on tiles in showers and dirty shower walls at the bottom. Expensive drinks, my raspberry and lavender cooler was far from cool....served in a hot glass and didn’t taste...More

Date of experience: November 2018
1  Thank Artysel
ModdershallOaks, Guest Relations Manager at Moddershall Oaks Country Spa Retreat, responded to this reviewResponded 2 weeks ago

Hi Artysel, Thank you for your comments regarding our friendly helpful staff. Our staff ensure all of our guests have an enjoyable stay with us. We are very lucky to have such a beautiful rural setting especially when our guests are in the outside vitality...More

Reviewed 4 weeks ago via mobile

This was a stay for 3 friends and we loved every minute. The welcome drinks were great, dinner was great, food sublime. The decor is just lovely and kept very well. The only thing I would say about t is that he treatments don’t last...More

Date of experience: November 2018
Thank wollychecka
ModdershallOaks, Guest Relations Manager at Moddershall Oaks Country Spa Retreat, responded to this reviewResponded 3 weeks ago

Hi wollychecka, Thank you for your 5* review. I am delighted that you enjoyed all aspects of your stay! Please join us again soon. Best wishes Julie Thornton Guest Relations Manager

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Questions & Answers
Ask a question
sianaelese17
June 17, 2018|
AnswerShow all 5 answers
Response from ModdershallManager | Property representative |
We have card machines :)
0
Votes
bethia f
April 5, 2018|
AnswerShow all 5 answers
Response from jolaw980 | Reviewed this property |
Hi they have a lot of treatment I am sure if u contact them directly they will help the team is amazing and accommodate to every needs I just love it all
0
Votes
Grace A
January 9, 2017|
Answer
Response from Rhubarb-Monkey | Reviewed this property |
As far as I know all the rooms are singles. They were so accommodating for us though so they may be able to set one up for you. No harm in asking. 😊
0
Votes