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Open today: 8:00 a.m. - 8:00 p.m.
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Review Highlights
Waterfall Is Amazing

Our tour guide was great. It is a half mile trip through the caverns to reach the waterfall. There... read more

Reviewed 4 days ago
Gerry F
,
Central Florida, Florida
Beautiful, but exhausting

Very informative and interesting, but a lot of walking and ducking through the caverns. Wear... read more

Reviewed 6 days ago
157gerrym
,
Macon, Georgia
via mobile
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Traveller Overview
  • Excellent50%
  • Very good30%
  • Average13%
  • Poor4%
  • Terrible3%
Travellers talk about
“our tour guide”(556 reviews)
“light show”(161 reviews)
About
Ruby Falls is the tallest and deepest underground waterfall open to the public in the United States. Guided walking tours of the Ruby Falls cavern run daily, taking guests 1,120 feet underground to explore and learn about the incredible geology...more
Closed Now
Hours Today: 8:00 a.m. - 8:00 p.m.
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Suggested duration: 2-3 hours
Contact
1720 Scenic Hwy, Chattanooga, TN 37409-1163
Website
+1 423-821-2544
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Reviews (5,994)
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Show reviews that mention
All reviews our tour guide underground waterfall light show elevator ride colored lights beautiful waterfall under ground natural wonder rock formations take pictures half mile worth the trip lookout mountain gift shop incline railway stalagmites jokes
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1 - 10 of 5,824 reviews
Reviewed 3 days ago via mobile

The tour is about 1.5 hours. If you don’t like nature beauty and history then this is not for you. The whole tour is walking through the natural cave to reach the waterfall to enjoy its beauty for a few minutes. While moving through the...More

Thank 436thuyent
MissyM509, Public Relations Manager at Ruby Falls, responded to this reviewResponded 2 days ago

Hi 436thuyent, Thank you so much for your naturally wonderful review! We are pleased to hear that you enjoyed your Ruby Falls adventure! Thank you for providing tips for a smooth visit. Another great tip for our guests is to purchase our timed entry tickets...More

Reviewed 3 days ago via mobile

My boyfriend and I took a quick trip to Chattanooga. We visited both Ruby Falls and Rock City. This was by far the best experience with a guide we have had. He was so friendly and asked where we were from and a bit about...More

Thank Kelly W
MissyM509, Public Relations Manager at Ruby Falls, responded to this reviewResponded 2 days ago

Hi Kelly W, Thank YOU so much for exploring with us! We are so happy to hear that you and your boyfriend enjoyed your time witnessing the natural beauty of the cavern and falls. Chuck truly is a rockstar guide! We are glad to know...More

Reviewed 4 days ago via mobile

If you like standing in line, walking within 2 inches of strangers face to face and waiting forever to see something cool for 2 minutes this is the place for You! 2 1/2 hours of tourture. The only way we got through it were the...More

1  Thank 770tracies
MissyM509, Public Relations Manager at Ruby Falls, responded to this reviewResponded 2 days ago

Hi 770tracies, Thank for taking the time to explore Ruby Falls and leave a review of your experience. We are truly sorry to hear that you did not enjoy your visit. We recommend guests who might be particularly sensitive to tighter quarters to plan to...More

Reviewed 4 days ago

Our tour guide was great. It is a half mile trip through the caverns to reach the waterfall. There are a lot of formations in the cavern, some of them pretty spectacular. After the half mile return (one way in and one way out) be...More

Thank Gerry F
MissyM509, Public Relations Manager at Ruby Falls, responded to this reviewResponded 2 days ago

Hi Gerry K, Thanks for exploring Ruby Falls and for leaving a review of your experience. Journeying through the cavern and witnessing the beautiful formations is just a taste of the naturally wonderful sight that is to come! And we have to agree, the falls...More

Reviewed 5 days ago via mobile

I would just like to take a moment and compliment the tour guide we had on our visit to Ruby Falls. Russell did a phenomenal job of keeping everything up beat and fun. His sense of humor is definitely what made the tour even more...More

Thank Jessica B
MissyM509, Public Relations Manager at Ruby Falls, responded to this reviewResponded 2 days ago

Hi Jessica B, What a wonderful review! We are happy to hear that you enjoyed your exploration of Ruby Falls. Thank you for being such a sweet group to Russell. He sure did enjoy his birthday serenade! :) We always love hearing that both the...More

Reviewed 6 days ago via mobile

Very informative and interesting, but a lot of walking and ducking through the caverns. Wear sensible shoes, preferably sneakers, because many areas are slippery. It's best to go during the middle of the week and not on a holiday as it is crowded and there...More

Thank 157gerrym
MissyM509, Public Relations Manager at Ruby Falls, responded to this reviewResponded 5 days ago

Hi Gerry M, Thank you for exploring Ruby Falls with us! We also appreciate the feedback and tips you provided. Another great tip is to purchase your timed-entry tickets online prior to visiting and choose your desired check-in time. Tours sell out quickly this time...More

Reviewed 6 days ago

I hadn't done this since I was a kid. My husband and I had so much fun. The caves are super cool. The end point is a spectacular water fall inside the cave. Lots less people in the fall so the lines/wait wasn't too bad....More

Thank Barbara C
MissyM509, Public Relations Manager at Ruby Falls, responded to this reviewResponded 5 days ago

Hi Barbara C, Ruby Falls is a wonderful way for families to gather and create lifelong memories together! And we agree, the falls truly are a spectacular sight to witness. Thank you for exploring 1,120 feet underground with us. We look forward to seeing you...More

Reviewed 1 week ago via mobile

First of all let me start off by saying be prepared to wait if you go anytime after 10. The wait was at least an hour or more in a winding line. The cave part is crowded and you are often pressed into uncomfortable places...More

Thank KThr3
MissyM509, Public Relations Manager at Ruby Falls, responded to this reviewResponded 6 days ago

Hi KThr3, Thank you for taking the time to explore Ruby Falls. We appreciate the feedback you provided about your experience. We recommend guests who might be particularly sensitive to tighter quarters to plan to arrive before 10AM to avoid peek crowds. When you arrive...More

Reviewed 1 week ago

Worth the visit if you can handle the claustrophobia of taking an elevator over 250 feet down to the cave and walking a half mile to the falls. The cavern trail has handrails where needed and lights on the multiple stairs up and down. The...More

Thank Anna W
MissyM509, Public Relations Manager at Ruby Falls, responded to this reviewResponded 1 week ago

Hi Anna W, Thank you for your recommendation to explore Ruby Falls! We are so happy to know that you enjoyed visiting the beautiful caverns and falls 1,120 feet underground and want to share that magic with other guests hungry to explore! We appreciate your...More

Reviewed 1 week ago via mobile

It didn't bother me that the paths were narrow, only 6' tall (or less) in places or that I was over 1000 feet underground. What DID bother me was the 5 groups of 40 people OUR group of 40 had to pass. My husband had...More

Thank Stay09585313735
MissyM509, Public Relations Manager at Ruby Falls, responded to this reviewResponded 6 days ago

Hi Stay09585313735, Thank you for your feedback regarding your visit to Ruby Falls. We apologize for the discomfort you felt while down in the cave and that your experience overshadowed the naturally wonderful beauty of the falls and cavern. If you would like to discuss...More

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Questions & Answers
Ask a question
658katyw
October 17, 2018|
AnswerShow all 13 answers
Response from dcd418 | Reviewed this property |
Completely walkable. No crawling
3
Votes
Sandy C
September 14, 2018|
AnswerShow all 3 answers
Response from MissyM509 | Property representative |
The Military Discount at Ruby Falls is for active duty only. Thanks!
0
Votes
eastcoastgirl87
July 28, 2018|
AnswerShow all 13 answers
Response from Sightsee656897 | Reviewed this property |
I'd wait! Tight spaces-some slightly slick spaces- and incase of an emergency- things won't be easy or quick. The tour goes quick though 1 hr 20 min, so you could enjoy the gift shop or lookout tower while your family is... More
3
Votes