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Frankston Visitor Information Centre

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Address: 7N Pier Promenade | Frankston Waterfront, Frankston, Victoria, Australia
Phone Number:
+61 1300 322 842
Website
Today
09:00 - 17:00
Closed now
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Hours:
Sun - Sat 09:00 - 17:00
Description:

Frankston has long been Melbourne's favourite family playground, offering...

Frankston has long been Melbourne's favourite family playground, offering the best beaches, beautiful parks and gardens, and endless opportunities for having fun. It's also the perfect base for exploring the Mornington Peninsula.Whether planning a brief stop over or a longer stay, see us for information on attractions, activities and events, local and regional maps and visitor guides. We have day trip suggestions and itineraries, tours, car hire and public transport advice. We also have a range of local and Australian made produce, wine, gifts and souvenirs.

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TripAdvisor Reviewer Highlights

Read all 66 reviews
Visitor rating
  • 46
    Excellent
  • 14
    Very good
  • 1
    Average
  • 2
    Poor
  • 0
    Terrible
Great information centre

We hadn't been to Frankston in 20 years so the Information Centre was a must visit. The staff were excellent and gave us so many great places to go and things to see it... read more

5 of 5 bubblesReviewed 1 week ago
WayneAP
,
Geelong, Australia
via mobile
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66 Reviews from our TripAdvisor Community

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Showing 63: English reviews
Geelong, Australia
Level Contributor
305 reviews
122 attraction reviews
common_n_attraction_reviews_1bd8 165 helpful votes
5 of 5 bubbles Reviewed 1 week ago via mobile

We hadn't been to Frankston in 20 years so the Information Centre was a must visit. The staff were excellent and gave us so many great places to go and things to see it definitely is a one stop shop for everything Frankston and surrounds.

Helpful?
Thank WayneAP
VisitFrankston, Team Leader at Frankston Visitor Information Centre, responded to this review

So pleased you dropped in to see us Wayne, lots of changes in the past 20 years! Appreciate you taking the time to review the Visitor Information Centre and will pass your feedback on to the team. More 

Greater Melbourne, Australia
Level Contributor
2,969 reviews
1,911 attraction reviews
common_n_attraction_reviews_1bd8 559 helpful votes
3 of 5 bubbles Reviewed 21 January 2017

It sits in the park close to the beach just south of the city of Frankston and it provides a good range of information about the Frankston area and also the Mornington Peninsula. Staff were friendly enough and as in all Information Centre's there is a booking service.Overall it met requirements and was fairly much as expected.

Helpful?
Thank Oldjack
VisitFrankston, Team Leader Visitor Information Centre at Frankston Visitor Information Centre, responded to this review

Thanks for taking to time to pop into the Frankston Visitor Information Centre and for writing a review. We are pleased we met your expectations and hope to see you again next time you're in Frankston. More 

Frankston, Australia
Level Contributor
36 reviews
5 attraction reviews
common_n_attraction_reviews_1bd8 6 helpful votes
5 of 5 bubbles Reviewed 18 January 2017

Dropped in to see what this information centre offered for tourists & locals & wasn't disappointed. As a local came away with some interesting reading matter to read.

Helpful?
Thank Chris R
VisitFrankston, Team Leader Visitor Information Centre at Frankston Visitor Information Centre, responded to this review

Great to see locals making good use of the Visitor Information Centre. Pleased you were able to learn something new! Always have info on current events and a rotating merchandise range with many local suppliers, so hope to see you again soon. Thanks for taking the time to leave a review. More 

Coffs Harbour, New South Wales, Australia
Level Contributor
28 reviews
10 attraction reviews
common_n_attraction_reviews_1bd8 7 helpful votes
4 of 5 bubbles Reviewed 17 January 2017

Staff tried their best to answer my queries and looked up further info and asked questions to gather more information. Great pamphlets including a Food Trail that we followed and enjoyed.

Helpful?
Thank Caitlin M
VisitFrankston, Team Leader Visitor Information Centre at Frankston Visitor Information Centre, responded to this review

Hi Caitlin, glad we were able to tailor information to your needs. Hope you got a taste of the region on the Wine Food Farmgate Trail. More 

Level Contributor
30 reviews
8 attraction reviews
common_n_attraction_reviews_1bd8 5 helpful votes
4 of 5 bubbles Reviewed 1 November 2016

Have been here a couple of times , very informative centre and full of souvenirs. Would recommend you to stop by to see the beautiful waterfront and have a reasonable yummy pizza Sophia next door.

Helpful?
Thank Margaret M
VisitFrankston, Team Leder Visitor Information Centre at Frankston Visitor Information Centre, responded to this review

Hi Margaret, thanks for the review and we love repeat customers! Next time you come down to the waterfront, please take advantage of the free 30 minute car parking - there are nine spaces available. Alternatively if they're full or you plan to stay longer, you can park southbound on Nepean Hwy. This is free all-day parking and you can... More 

2 reviews
5 of 5 bubbles Reviewed 10 September 2016

Very friendly staff with massive amounts of material but also knowledge when speaking to staff. Worth stopping in.

Helpful?
Thank Martin W
VisitFrankston, Team Leader Visitor Information Centre at Frankston Visitor Information Centre, responded to this review

Thanks for your review Martin. Fantastic to hear you were impressed with our material and more importantly our staff! Glad you took the time to stop in and hope to see you again when you're next in the region. More 

Level Contributor
29 reviews
6 attraction reviews
common_n_attraction_reviews_1bd8 5 helpful votes
5 of 5 bubbles Reviewed 9 September 2016

A must if visiting Frankston or Peninsula. Information booklets, magazines. Helpful staff. Gifts. Toilets. Building fairly new and provides travellers with all you need to know for Frankston and Mornington Peninsula.

Helpful?
1 Thank Suzie0301
VisitFrankston, Team Leader at Frankston Visitor Information Centre, responded to this review

Thanks for your review Suzie, we appreciate you dropping in and utilising our service during your recent visit to Frankston. We hope to see you again on your next visit to check out the latest events and newest merchandise range, the majority of which is produced locally. More 

Level Contributor
32 reviews
14 attraction reviews
common_n_attraction_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed 29 August 2016

every informed about local things to see and do great set up of information to look at best place to start your day out or holiday staff are great and very helpful

Helpful?
Thank Kelly B
VisitFrankston, Team Leader at Frankston Visitor Information Centre, responded to this review

Hi Kelly, thanks for visiting the Frankston Visitor Information Centre and glad we were of assistance. Hope to see you again on your next trip to Frankston! More 

Melbourne, Australia
Level Contributor
82 reviews
16 attraction reviews
common_n_attraction_reviews_1bd8 27 helpful votes
5 of 5 bubbles Reviewed 30 July 2016

A great place to take or direct overseas/interstate visitors to. The staff are knowledgeable and very helpful and there are stacks of brochures as well as little business cards of the various (huge amount) places of interest on the Peninsula. The shop itself offers a wide range of items to mark the visit and many of them are even made... More 

Helpful?
Thank Maturegirl3199
VisitFrankston, Team Leader at Frankston Visitor Information Centre, responded to this review

What a great Ambassador you are for Frankston and we appreciate your referral to your guests about our large range of Australian made gifts and souvenirs. We always have the latest information on new restaurants and attractions, what's on and much more. Thanks for taking the time to review the Frankston Visitor Information Centre and we look forward to greeting... More 

Dubbo, Australia
Level Contributor
60 reviews
24 attraction reviews
common_n_attraction_reviews_1bd8 41 helpful votes
5 of 5 bubbles Reviewed 24 July 2016

Very friendly and helpful staff... Gave us plenty of brochures and information. Ameneties were very clean. Right next door to Sofias Family Restaurant which was great for a quick lunch.

Helpful?
Thank smbdbb
VisitFrankston, Team Leader at Frankston Visitor Information Centre, responded to this review

Appreciate you taking the time to review the Frankston Visitor Information Centre and commenting that you found our staff helpful and friendly. We're in a great spot at the much visited Frankston Waterfront precinct. We hope you pop in again on your next visit! More 

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