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Frankston Visitor Information Centre

7N Pier Promenade | Frankston Waterfront, Frankston, Victoria, Australia
+61 1300 322 842
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informative information centre

lots of stuff good information and subject wee covered. a little too much focus on Frankston as... read more

Reviewed 6 November 2017
Jeff M
,
Frankston
Frankston Visitor Centre

Not all that great. Not a lot of things for sale and what they have is not cheap. Staff not all... read more

Reviewed 3 October 2017
Terry M
Read all 77 reviews
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Frankston has long been Melbourne's favourite family playground, offering the best beaches, beautiful parks and gardens, and endless opportunities for having fun. It's also the perfect base for exploring the Mornington Peninsula.Whether planning a brief stop over or a longer stay, see us for information on attractions, activities and events, local and regional maps and visitor guides. We have day trip suggestions and itineraries, tours, car hire and public transport advice. We also have a range of local and Australian made produce, wine, gifts and souvenirs.
  • Excellent71%
  • Very good24%
  • Average3%
  • Poor2%
  • Terrible0%
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Hours Today: 9:00 AM - 5:00 PM
LOCATION
7N Pier Promenade | Frankston Waterfront, Frankston, Victoria, Australia
CONTACT
Website
+61 1300 322 842
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1 - 10 of 74 reviews

Reviewed 6 November 2017

lots of stuff good information and subject wee covered. a little too much focus on Frankston as the gate way to the peninsula,to the effect that you cannot buy a Frankston keyring but there are a half dozen peninsula ones for sale. I believe it...More

Thank Jeff M
VisitFrankston, Team Leader at Frankston Visitor Information Centre, responded to this reviewResponded 8 November 2017

Hi Jeff, Thanks for visiting the Centre and taking the time to leave a review. Frankston is officially part of the Mornington Peninsula tourism region and is promoted as such. We have a range of MP and Frankston merchandise. Sorry you couldn't find the Frankston...More

Reviewed 3 October 2017

Not all that great. Not a lot of things for sale and what they have is not cheap. Staff not all that knowledgable about the town and area.More

Thank Terry M
VisitFrankston, Team Leader at Frankston Visitor Information Centre, responded to this reviewResponded 8 October 2017

Hi Terry, thanks for your review. Our retail is complementary to the region and we like to support local suppliers, many without their own shopfront. As most of our items for sale are handmade or Australian made, they can sometimes be more expensive than bulk...More

Reviewed 8 August 2017 via mobile

Very helpful staff and well informed on the events happening in Melbourne.. I have 2 young cousins coming from the Netherlands and the staff was just very helpful and accommodating...

Thank Tee W
VisitFrankston, Team Leader at Frankston Visitor Information Centre, responded to this reviewResponded 11 September 2017

Thanks for your review! Great that our staff could help you out with Melbourne events. We hope to see you again when you next have friends or family visiting.

Reviewed 8 August 2017

Great place to buy Australian and local souvenirs. Staff very friendly and helpful. Access and parking easy. Make sure you allow time for a walk along the beautiful beach and foreshore.

Thank Lyon-Zelda
VisitFrankston, Team Leader at Frankston Visitor Information Centre, responded to this reviewResponded 11 September 2017

Thanks for your review. Pleased you were able to easily park and find us and got to enjoy the lovely beach surrounds during your visit.

Reviewed 27 July 2017 via mobile

My boyfriend and I went there yesterday afternoon. The staff were so kind and friendly. They told us where we need to go . Also they showed us all maps and instructions. In addition they shared their experiences. Wonderful staff. Helpful information. Thank you heaps.

Thank Pengpeng Z
VisitFrankston, Team Leader at Frankston Visitor Information Centre, responded to this reviewResponded 6 August 2017

Thank you for your lovely review. Pleased we were able to help you out!

Reviewed 6 May 2017

Extremely friendly staff that were more than happy to help. Very well stocked with goodies to remember your time in the area

Thank hsmith6169
VisitFrankston, Team Leader at Frankston Visitor Information Centre, responded to this reviewResponded 12 June 2017

Thanks for taking the time to review the Frankston Visitor Information Centre. We're please we were able to assist and offer some souvenirs to your liking. We hope to see you again soon.

Reviewed 12 April 2017 via mobile

This is not a destination but start of a journey. Has information of what else to do on the peninsula. Wineries,attractions etc.

Thank Arrowhead11
VisitFrankston, Team Leader at Frankston Visitor Information Centre, responded to this reviewResponded 27 April 2017

Thanks for taking the time to review our Centre. One of our taglines is 'Frankston... where your Mornington Peninsula experience begins'. Hope you enjoyed the rest of your journey!

Reviewed 3 April 2017 via mobile

Friendly knowledgeable professional staff to answer your every question regarding Frankston and surrounding areas and things on offer. Eclectic array of souvenirs and beach side necessities you may have forgotten available for purchase at reasonable prices.

Thank robyn b
VisitFrankston, Team Leader at Frankston Visitor Information Centre, responded to this reviewResponded 5 April 2017

Thanks for your review Robyn. Pleased you appreciated our souvenir range and last-minute beach items. Hope to see you again!

Reviewed 28 March 2017

Helpful and friendly. These ladies will show you where to go and what to look at around the local area. Always a pleasent experience.

Thank Captainmerlin
VisitFrankston, Team Leader at Frankston Visitor Information Centre, responded to this reviewResponded 2 April 2017

Appreciate your review and pleased our volunteers were able to guide you with some ideas on things to see and do, resulting in a positive experience. We hope to see you again!

Reviewed 23 March 2017

The Information Centre is located on the Frankston Waterfront; This place has won awards for its design. You can not only get information here but walk around the area and discover more about Frankston. There is plenty to see in the Frankston area and the...More

1  Thank UrbanDrifter
VisitFrankston, Team Leader at Frankston Visitor Information Centre, responded to this reviewResponded 11 September 2017

Thanks UrbanDrifter, yes pleased to be in the Australian Tourism Awards Hall of Fame for Visitor Information and Services. We love to share Frankston's stories and offer information on things to see and do. Hope to see you again...

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