TopJump Trampoline & Extreme Arena
TopJump Trampoline & Extreme Arena
TopJump Trampoline & Extreme Arena
4.5
9:00 AM - 9:00 PM
Monday
9:00 AM - 9:00 PM
Tuesday
9:00 AM - 9:00 PM
Wednesday
9:00 AM - 9:00 PM
Thursday
9:00 AM - 9:00 PM
Friday
9:00 AM - 12:00 AM
Saturday
9:00 AM - 12:00 AM
Sunday
9:00 AM - 9:00 PM
About
Popular attraction in Pigeon Forge, Tennessee for kids and families featuring a ninja course, extreme arena, trampoline park, dodgeball, climbing, arcade, candy store, concessions and other fun things to do.
Duration: 1-2 hours
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Most Recent: Reviews ordered by most recent publish date in descending order.
Detailed Reviews: Reviews ordered by recency and descriptiveness of user-identified themes such as waiting time, length of visit, general tips, and location information.
Popular mentions
4.5
1,093 reviews
Excellent
819
Very good
142
Average
52
Poor
29
Terrible
52
Laura S
Scottsboro, AL417 contributions
Jan 2020 • Family
My teens had a GREAT time on the tramps! We only bought an hour ticket and that was enough for us because they were worn out! It was lots of FUN.
I gave 3 stars because while we were checking in a boy about ten years old came down to the check-in with a busted nose. The staff acted quickly and took care of him. The mom was furious( as I would have been) because it was an employee that hit the kid.
Accidents happen for sure. I don’t even have a problem with employees playing dodgeball with the kids. But, when we went to let my daughter play, I knew instantly what had happened to the kid. The employee was still playing and throwing the ball extremely hard at guest. He had a good arm and could throw forcefully. He targeted a bigger guy when we were there and would not let up on him. I was nervous for my kid to play.
Second negative: it’s sure to happen in dodge ball. Someone is sure to get hit in the nose once in awhile. There should be a first aide area right up where the kids are jumping. The kid with bloody nose should not have had to leave the fun area and walk to checkin to get help.
I gave 3 stars because while we were checking in a boy about ten years old came down to the check-in with a busted nose. The staff acted quickly and took care of him. The mom was furious( as I would have been) because it was an employee that hit the kid.
Accidents happen for sure. I don’t even have a problem with employees playing dodgeball with the kids. But, when we went to let my daughter play, I knew instantly what had happened to the kid. The employee was still playing and throwing the ball extremely hard at guest. He had a good arm and could throw forcefully. He targeted a bigger guy when we were there and would not let up on him. I was nervous for my kid to play.
Second negative: it’s sure to happen in dodge ball. Someone is sure to get hit in the nose once in awhile. There should be a first aide area right up where the kids are jumping. The kid with bloody nose should not have had to leave the fun area and walk to checkin to get help.
Written January 4, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
SkylineChurchMouse, we appreciate your feedback! We have been in contact with the mom and son. We pulled all of our video surveillance to ensure that the party at fault be held responsible. It has come to our attention that it was not one of our employees, but instead a random guest that caused the injury to the kid. We do have a first aid station in our offices if accidents happen on the premises. Once again, we value your feedback and assure you that guest safety is our highest priority!
Written January 13, 2020
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
April P
Glen Allen, VA27 contributions
Aug 2020 • Family
Place looks cool with promises of fun but when almost every employee there doesn't care, it makes it not enjoyable and borderline dangerous. Employees aren't watching jumpers and making sure they follow rules - not jumping/landing right on top of others. Observed an employee eating a snack while running the ninja course. Employee assigned to dodgeball doesn't even supervise game whatsoever. No proper rotation of players in dodgeball and basketball arenas. Employees just don't care and act like the hate their job. Not one offered a smile. Many areas closed. Our kids couldn't get in on dodgeball or basketball games, ninja course, and were cut on front of many times all due to the lack of proper employee supervision.
Written August 29, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hi April, we greatly appreciate your review. Thank you for bringing these issues to our attention; we will get this sorted out immediately as safety is our #1 priority. Thank you again.
Written August 31, 2020
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
lexer2017
Lawrenceburg, IN2 contributions
Oct 2021 • Family
We had the kids zone for an hour. My 2 ur old granddaughter was the only one in there and one of the young employees came in and started cleaning while she was try to ply. He was throwing the blocks across the room to stack them while she was trying to play on the little slide. He then got out the vacuum and was sweeping in the area we were in. We still had 20 minutes left!
Written October 24, 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Thank you for telling us about your experience. We will address early clean-up with our staff.
Written October 27, 2021
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Andrea M
Anderson, SC98 contributions
Dec 2021 • Family
Took our kids (ages 2, 6 & 8) to play in the arcade area while our friend’s children went to jump for an hour. Lots of trash everywhere in the arcade area. (See pictures.) I had to pick up a lot of it so my 2 year old wouldn’t play with it. Several teenage employees who were more worried about chatting than cleaning up the place. Several machines either weren’t working, screens was black/blank, or machines that were empty. Very easy for children to swipe their money card before realizing they couldn’t play it and lose funds. Upon leaving we went to redeem our tickets and no one came to the counter. After a long wait, I had to go ask a cashier at the entrance to page someone. After another decent wait, someone finally came. Lots of other options in Pigeon Forge. We will not be back.
Written December 20, 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Ashley H
1 contribution
Feb 2023 • Family
We had a party booked and had been there 45 mins before another party showed up in our space with us. We did not have a host we did not get a knife to even cut the cake. Our food was put in a warmer with the other party and they did not tell us so when we got to get our food it was after the other party had been getting the pizza of ours. We had to wait for more pizza to be made after numerous complaints and not one person checking on us to see if we needed anything. I finally complained to several managers while being told we would not get a discount. The other party was mad and upset to as we were trying serve our pizza ourself while they were trying sing happy birthday from same table. I will never go back to this place.
Written February 20, 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hi,
Thank you for providing your feedback from your most recent experience with us.
If you would like to discuss this situation with our general manager, she would be more than happy to go over this with you. We want to make sure to set everything right, as the satisfaction of our guests are the #1 priority.
The email you can contact is contact@topjump.com
Written February 23, 2023
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Jon
1 contribution
Jan 2020 • Family
It’s pretty good for kids and teens. However when we were there they were short staffed and not all the activities were open because there weren’t enough staff to monitor. Paid full price but only had access to trampolines. Unable to do ninja coarse or basketball. Should have gotten a discount
Written January 5, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Jonbmd, thank you for taking the time to leave us some feedback. During the slower season, our employees rotate from station to station. We are more than happy to open a station per request. We apologize that you experienced this issue during your visit. We would love to make up for the inconvenience. Please send us an email to contact@topjump.com. We look forward to hearing from you.
Written January 13, 2020
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
kaycee c
1 contribution
Feb 2023 • Family
Angela did a great job taking care of us! She stepped up and if a great job making our experience amazing! Braden and Peyton did great with my group during the Fire and Ice, Jason was so nice with my girls at the dodgeball and making sure they were safe.
Written February 25, 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hi! Thank you for taking the time to leave us a review on your most recent experience at TopJump. we will make sure to let Angela, Jason, Braden, and Peyton know of your kind words. Come see us again soon!
Written March 2, 2023
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Halesky
Davenport, FL166 contributions
Oct 2021
The girls, age 13 and 9 loved it! They conquered some fears climbing and even did well on the obstacle course. Reasonably priced activity. Parents are able to interact with the kiddos. Grandma was going to get them an ICEE afterwards. They were $6.99. Pilot had a large for $1.49.
Written October 18, 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Thank you for rating your experience!
Written October 19, 2021
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Deborah R
Lexington, KY25 contributions
Jan 2022 • Family
Awesome time for our high energy kiddos! Loved the climbing walls and ninja course. Our girls are 7 and 10 and they stayed entertained the whole time we were there. 2 hours of fun and love that they were moving the whole time! Highly recommend
Written January 4, 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Daniel B
2 contributions
Sept 2021 • Family
We had a blast. Climbing, jumping and haveing fun. We didnt like that they had one thing closed to open another section but they are short staffed like everyone else is. Not big deal. Still had fun
Written September 5, 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
We're glad you had a fun time!
Written September 8, 2021
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Is it worth my time and $ bringing my 2 year old???
Written August 4, 2020
They do have a small toddler section but there’s only about three things for them to do. Also, some of the older kids manage to make there way over there. I might would consider an alternate activity.
Written August 5, 2020
Is it worth my time and $ bringing my 2 year old???
Written August 4, 2020
No, it is more for older kids 5 and up
Written August 5, 2020
Hello! We have a kids area for kids under 42" that has a weight limit of 70 lbs, but our open jump and other activities have a weight limit of 285 lbs
Written October 11, 2016
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