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Wilderness at the Smokies

1424 Old Knoxville Hwy, Sevierville, TN 37876-1358
+1 877-325-9453
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Review Highlights
AWESOME RESORT

First time staying at this resort and LOVED it. Considered going to Dollywood's Splash Country but... read more

Reviewed 7 August 2017
tippinfan
,
Pearisburg, Virginia
No reason to leave the resort!

This was our first trip and we had a blast! We stayed at Stone Hill. It was very clean and had... read more

Reviewed 6 August 2017
cibass
,
Oneonta, Alabama
Read all 451 reviews
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Overview
  • Excellent49%
  • Very good25%
  • Average15%
  • Poor6%
  • Terrible5%
Travellers talk about
LOCATION
1424 Old Knoxville Hwy, Sevierville, TN 37876-1358
CONTACT
Website
+1 877-325-9453
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Reviews (451)
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11 - 20 of 451 reviews

Reviewed 7 August 2017

First time staying at this resort and LOVED it. Considered going to Dollywood's Splash Country but for the price of 4 tickets, we could stay at Wilderness and have a room in addition to the 3 Waterparks fun. Having an Indoor Waterpark was great in...More

Thank tippinfan
WATS1424, Manager at Wilderness at the Smokies, responded to this reviewResponded 15 August 2017

The Wilderness at the Smokies wishes to thank you for your comments and constructive feedback. We are continually striving to provide the best possible guest services and welcome our guest’s observations and experiences to help us pinpoint areas that need attention and those areas that...More

Reviewed 6 August 2017

This was our first trip and we had a blast! We stayed at Stone Hill. It was very clean and had everything we needed. Comfy beds and great shower. Mini fridge, microwave and coffee machine. Balcony overlooking gold course. What else do you need? Glad...More

Thank cibass
WATS1424, Manager at Wilderness at the Smokies, responded to this reviewResponded 15 August 2017

The Wilderness at the Smokies wishes to thank you for your comments and constructive feedback. We are continually striving to provide the best possible guest services and welcome our guest’s observations and experiences to help us pinpoint areas that need attention and those areas that...More

Reviewed 6 August 2017 via mobile

Our boys loved the Flow Rider machine. Staff & life guards were extremely friendly, not like any other park. Safe friendly environment. A little costly but worth every penny!!More

Thank razorbackgirl2015
WATS1424, Manager at Wilderness at the Smokies, responded to this reviewResponded 15 August 2017

The Wilderness at the Smokies wishes to thank you for your comments and constructive feedback. We are continually striving to provide the best possible guest services and welcome our guest’s observations and experiences to help us pinpoint areas that need attention and those areas that...More

Reviewed 3 August 2017

First we had to wait until our room was "done being cleaned". Finally, got a text and when we first walked in, the room had the distinct odor of dirty mop water, that was obviously used on the floor( Our room had a kitchen in...More

Thank jbalsimo3
WATS1424, Manager at Wilderness at the Smokies, responded to this reviewResponded 15 August 2017

The Wilderness at the Smokies wishes to thank you for your comments and constructive feedback. We are continually striving to provide the best possible guest services and welcome our guest’s observations and experiences to help us pinpoint areas that need attention and those areas that...More

Reviewed 2 August 2017 via mobile

Couldn't connect to free internet. Was told I would have to call 800 number and speak to someone. Front desk wasn't helpful in anyway . Bathroom is to small and when I asked for extra towels ( had 3 teenagers with me ) ,we got...More

Thank sonya725
WATS1424, Manager at Wilderness at the Smokies, responded to this reviewResponded 15 August 2017

The Wilderness at the Smokies wishes to thank you for your comments and constructive feedback. We are continually striving to provide the best possible guest services and welcome our guest’s observations and experiences to help us pinpoint areas that need attention and those areas that...More

Reviewed 24 July 2017

We stayed July 21st-23rd. It was awesome. Our Suite was clean, we were on the same side as the Indoor water park. Also a few floors above the Adventures Wildlife Arcade. My children had a ball, we're going to make it a Family Ritual. That's...More

Thank lindafreasha
WATS1424, Manager at Wilderness at the Smokies, responded to this reviewResponded 15 August 2017

The Wilderness at the Smokies wishes to thank you for your comments and constructive feedback. We are continually striving to provide the best possible guest services and welcome our guest’s observations and experiences to help us pinpoint areas that need attention and those areas that...More

A TripAdvisor Member
24
Reviewed 24 July 2017 via mobile

Room was not clean and security allowed my grandson to go with a complete stranger instead of being escorted by security to our room. Also staff told kids to go outside and get On a buss when they could have walked down a hall inside...More

Thank A TripAdvisor Member
WATS1424, Manager at Wilderness at the Smokies, responded to this reviewResponded 15 August 2017

The Wilderness at the Smokies wishes to thank you for your comments and constructive feedback. We are continually striving to provide the best possible guest services and welcome our guest’s observations and experiences to help us pinpoint areas that need attention and those areas that...More

Reviewed 12 July 2017

We had a great time at the water park! I would definitely recommend going in the summer when you can enjoy the outside slides as much as the inside slides.More

2  Thank Sharyn P
WATS1424, Manager at Wilderness at the Smokies, responded to this reviewResponded 15 August 2017

The Wilderness at the Smokies wishes to thank you for your comments and constructive feedback. We are continually striving to provide the best possible guest services and welcome our guest’s observations and experiences to help us pinpoint areas that need attention and those areas that...More

Reviewed 11 July 2017 via mobile

Decided to try out the jetboat rides offered. Our guides were friendly; we felt completely safe. It was so much fun. Definitely recommendedMore

Thank akclanton
WATS1424, Manager at Wilderness at the Smokies, responded to this reviewResponded 15 August 2017

The Wilderness at the Smokies wishes to thank you for your comments and constructive feedback. We are continually striving to provide the best possible guest services and welcome our guest’s observations and experiences to help us pinpoint areas that need attention and those areas that...More

Reviewed 3 July 2017 via mobile

We always stay in a cabin when we visit Pigeon Forge, but we got tired of driving with young kids in the car and we wanted to make sure they would have plenty to do on rainy days. We did not regret it! The water...More

Thank Hamptons903
WATS1424, Manager at Wilderness at the Smokies, responded to this reviewResponded 12 July 2017

The Wilderness at the Smokies wishes to thank you for your comments and constructive feedback. We are continually striving to provide the best possible guest services and welcome our guest’s observations and experiences to help us pinpoint areas that need attention and those areas that...More

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Ask a question
Questions & Answers
DST116
19 July 2017|
AnswerShow all 8 answers
Response from WATS1424 | Property representative |
Good Morning - this is a great question. We are a guest exclusive waterpark which means you need to be either a guest of Wilderness at the Smokies or a Wyndham Vacation Owner who is using their timeshare for a room in the... More
0
Votes
SGibbs58
23 March 2017|
Answer
Response from WATS1424 | Property representative |
Good Morning - The Wilderness has several options for a family that needs special accommodations. In River Lodge we have several ADA approved rooms that have roll in showers and more floor space. On the first floor we only... More
0
Votes
vincent
3 November 2016|
AnswerShow all 2 answers
Response from WATS1424 | Property representative |
Great Question! All of our room pricing is based on 4 people. When you go above the 4th person you will then incur a minimal charge per person for waterpark access.
1
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