Smoke Hole Caverns

Smoke Hole Caverns, Seneca Rocks: Address, Phone Number, Smoke Hole Caverns Reviews: 4/5

Smoke Hole Caverns
4
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The area
Address
Popular mentions

4.0
160 reviews
Excellent
64
Very good
64
Average
17
Poor
6
Terrible
9

S R
1 contribution
17 out of 17
Apr. 2021 • Couples
Went to the cavern yesterday with my wife and another couple. Had a good time. Tour guide was funny and informative. I don't have an issue with the maskless folks like some in the comments. If you are scared of dying from a virus with a 99% survival rate, you probably shouldn't be leaving your house anyways.
Written April 26, 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC.

Robin L G
3 contributions
Great way to learn something!
Jan. 2021 • Couples
Loved this tour. Bailey, our tour guide, was knowledgable and entertaining! Wear sensible shoes as there are some slick spots and pretty steep steps. This is a great way to spend an hour and learn something.
Written January 14, 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC.

LivinLookinUp
Winchester, VA48 contributions
A heavenly road trip to a fun mountain destination
Nov. 2020
Forget the cares of the world and take the plunge into this cavern. Pleasant and calmly accommodating staff, we were running close to the end of day tour times and they were great at fitting us in. Don't bring a stroller, but the baby in our group fit right in with a front pack carrier. Some steeper steps, a few typical cave wet spots, and enough scenery and formations to make this a really fun adventure. Our guide was full of information and did a great job answering questions. The air in this cavern was oddly fresh for a cavern tour. The gift shop was beautiful and filled with everything I wanted, and the architecture was mountainy delicious. Well taken care of. We'll go back for the fun of it- the drive there is fantastic and there are many Civil War Trail markers on the way. Plenty of rustic lodging on site and nearby if you choose. Do it.
Written November 8, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC.

amy leigh p
Chapel Hill, NC10 contributions
Fun underground
Oct. 2020
The guide was excellent, the tour was just the right length (about 45 mins to an hour) and I learned a lot. I completely recommend it.
Written October 22, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC.

Anthony W
2 contributions
Not wheel chair capability
Oct. 2020 • Couples
Nice that they have handicap ramp to get in building but only stairs to get to second level of shopping that part was disappointing
Written October 19, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC.
We are sorry for the inconvenience. Since we had an arson case in 2009 which burnt our entire building and contents to ground. (Which we had no fire insurance) Our new building was built and reopened in 2012 which has the plan in place for an elevator which would and will be extremely helpful to us as everything that is on the second floor we have to carry up there. When we get the extra 60K setting around we will be able to accommodate ourselves and those in a wheelchair. Thanks for your reply.
Written October 20, 2020
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Brenda
Martinsburg, WV16 contributions
Uninformed Staff
Oct. 2020
My husband and I visited Smoke Hole gift shop during this trying time of Covid, the staff were ALL MASKLESS. A man came in after us with no mask and the staff said they were fine with this.
Also, I really don't care what political party you support but if you want my money don't shove your beliefs down my throat.
I personally will never step foot in this place ever again.
Written October 6, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC.

Summer F
3 contributions
Absolutely Dissatisfied
Oct. 2020 • Couples
I'm very disappointed in my trip to the cavern yesterday..the boy giving the tour was so droll n far from interesting..then the woman at the help desk was as rude as the day is long ..I would not n will not recommend this place ever
Written October 5, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC.

Tracy Brady
16 contributions
Once a favorite, not anymore . Absolutely appalling and scary
Oct. 2020 • Family
10/3/ 2020

Absolutely appalling..... I would give zero stars if that was an option. I've brought family here yearly and we enjoy ourselves. I was elated they were open during the pandemic and as I said prior we normally enjoy ourselves; this time was quite different..no masks, my group was huge- at least 40 people ( well over the Governors Mandate on gatherings) only a handful of folks wearing masks and we were constantly being told to cram in together..no staff or guides wearing masks whatsoever and a large amount of folks in the gift shop at any given time ramming into one another. Businesses need to operate at this this time to remain viable, but this an absolute public health issue and a blatant disregard for Government orders and the health and safety of patrons. Sickening. Have smaller groups and follow some semblance of consideration for the safety of the public you serve. What was a yearly trip will be no more.
Written October 3, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC.

TheBinWV
Huntington, WV14 contributions
Expensive!
Dec. 2019 • Couples
The gift shop is ridiculously expensive and the room was dirty/outdated. The staff is awful. No thanks. I’ll stick to staying at one of the two ski resorts in the area.
Written September 15, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC.

818thomas2018
Marietta, OH35 contributions
Caverns are very interesting; staff could be more welcoming
Sep. 2020
$15 per adult to take the 1 hour tour of Smoke Hole Caverns. The caverns are very pretty, you gotta see them for yourself. Tours start every 30 minutes. The staff and guides aren't overly welcoming, but it shouldn't keep you from visiting the caverns. There is also a miniature golf course just outside of the cavern entrance.
Written September 15, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC.

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