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Acela Lounge

Neighbourhood: Manhattan
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Address: Penn Station, New York City, NY
Phone Number:
+1 646-346-6855

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Needs a makeover

Had a first class ticket and one of amenities that comes with it is access to the club Acela with one being located at Penn. It's a great place to sit and wait for your train and... read more

3 of 5 bubblesReviewed 25 August 2016
TPSJR
,
Bethpage, New York
via mobile
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34 Reviews from our TripAdvisor Community

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Showing 34: English reviews
Rancho Mirage, California
Level Contributor
149 reviews
33 attraction reviews
common_n_attraction_reviews_1bd8 70 helpful votes
4 of 5 bubbles Reviewed 26 November 2016 via mobile

So many travelers have given the Acela Lounge in New York's Penn Station a pro review and I fail, as a frequent travelers to understand why, although I completely understand the theory of "you reap what you sew"....that said, the Acela Lounge in Penn Station is #1: as clean as almost any airline lounge in the United States and #2:... More 

Helpful?
Thank Ed W
New York City, New York
Level Contributor
13 reviews
common_n_attraction_reviews_1bd8 4 helpful votes
2 of 5 bubbles Reviewed 23 October 2016

I'm disappointed at the general decline in First Class service quality on the Acela, but this particular part of the Acela First Class experience has always been dreadful. This "lounge" is a disgrace to Amtrak. Dark, seemingly always overflowing (last time I was there it was standing room only - not kidding!), bathrooms that are hardly any cleaner than the... More 

Helpful?
Thank Adam H
Bethpage, New York
Level Contributor
64 reviews
9 attraction reviews
common_n_attraction_reviews_1bd8 13 helpful votes
3 of 5 bubbles Reviewed 25 August 2016 via mobile

Had a first class ticket and one of amenities that comes with it is access to the club Acela with one being located at Penn. It's a great place to sit and wait for your train and is away from the loud noise, people etc at penn. It needs a make-over bad. The chairs right down to the wall covering... More 

Helpful?
Thank TPSJR
Pembroke, Massachusetts
Level Contributor
244 reviews
108 attraction reviews
common_n_attraction_reviews_1bd8 81 helpful votes
3 of 5 bubbles Reviewed 8 August 2016

This review is more for the train itself. Had business class seat from Boston to NYC and WiFi is basically non existent . next time ill need to bring paper as I could get nothing done in the 4 hour trip. I think Amtrak needs to up the anti in supplying WiFi or don't advertise it.

Helpful?
Thank caryn1958
Level Contributor
4 reviews
common_n_attraction_reviews_1bd8 3 helpful votes
3 of 5 bubbles Reviewed 6 August 2016 via mobile

The Club Acela Lounge is place to get away from the crazy atmosphere that is Penn Station. Yes the place is run down, the decor outdated, but you won't be spending much time in the place anyway. After checking in at the desk, ask the staff to get you a Red Cap. These guys are fabulous and will get you... More 

Helpful?
1 Thank Edward H
Tucson, Arizona
Level Contributor
55 reviews
15 attraction reviews
common_n_attraction_reviews_1bd8 23 helpful votes
4 of 5 bubbles Reviewed 30 May 2016

I travelled alone with my 11 and 12 year old daughters out of Penn Station on the Acela Express, First Class seating, traveling to Boson from New York. I was nervous about loading in Penn Station (along with all of our luggage), so I booked us on First Class and made sure to check in at the desk in the... More 

Helpful?
1 Thank squishdirk
washingtondc_guy_10
Level Contributor
10 reviews
common_n_attraction_reviews_1bd8 5 helpful votes
1 of 5 bubbles Reviewed 22 April 2016 via mobile

Always mean, and short. Always saying it's too busy. Must be nice to have a subsidized government pension with no performance criteria. I literally hate going in there.

Helpful?
Thank Washingtondc_guy_10
Francestown, New Hampshire
Level Contributor
37 reviews
9 attraction reviews
common_n_attraction_reviews_1bd8 9 helpful votes
2 of 5 bubbles Reviewed 14 April 2016

I do love taking the train from Boston to NYC, but the level of service has been in decline for years now. First of all, the lounge at NYP is dirty, the TV is loud, and the food not worthy of a first class passenger. The food on the train isn't much better, Several years ago, you got warm roasted... More 

Helpful?
1 Thank hunterpm
Mid Atlantic
Level Contributor
97 reviews
36 attraction reviews
common_n_attraction_reviews_1bd8 51 helpful votes
3 of 5 bubbles Reviewed 15 March 2016

The lounge is fine if yo are just looking for a place to hide and perhaps catch up on some screen work. Obviously there are a lot of places in Penn Station where you can grab a drink and a snack while you watch classic NYC wander buy in the isles, which are much nicer than the lounge. but if... More 

Helpful?
Thank businesstraveler44
Boston, Massachusetts
Level Contributor
128 reviews
35 attraction reviews
common_n_attraction_reviews_1bd8 54 helpful votes
3 of 5 bubbles Reviewed 13 January 2016

After hearing the "perks" of riding first class on the Acela from Boston to New York, we were a bit surprised to find "Gold fish", coffee, tea and some soda in plastic cups. It was nice to have someplace quiet to relax; away from the chaos of Penn Station.

Helpful?
Thank tj0nesbari

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Typical questions asked:
  • Do I have to buy a ticket for my infant?
  • How do I get there using public transportation?
  • Is there a restaurant or café onsite?