We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Want the lowest hotel prices? You're in the right place. We check 200+ sites for you.
Sponsored by:
Map
Satellite
Map updates are paused. Zoom in to see updated info.
Reset zoom
Updating Map...
Sponsored by:
Neighbourhoods
Neighbourhoods
Get directions
Address: 180 Greenwich St, World Trade Center, New York City, NY 10007-0089
Phone Number:
+1 212-312-8800
Website
Today
09:00 - 20:00
Open now
See all hours
Hours:
Sun - Sat 09:00 - 20:00
Recommended length of visit: 1-2 hours
Fee: No
Description:

The National September 11 Memorial & Museum is a place of remembrance...

The National September 11 Memorial & Museum is a place of remembrance honoring those who perished in the terrorist attacks of September 11, 2001 and February 26, 1993.

The 9/11 Memorial consists of two massive pools set within the original footprints of the Twin Towers with 30-foot waterfalls cascading down their sides. The nearly 3,000 names of the men, women, and children killed in the attacks are inscribed into bronze parapets surrounding the twin Memorial pools. The 9/11 Memorial is open daily from 7:30 a.m. - 9:00 p.m. and is free to the public.

The 9/11 Memorial Museum displays monumental artifacts linked to the events of 9/11, while presenting intimate stories of loss, compassion, reckoning and recovery that are central to telling the story of the 2001 and 1993 attacks and the aftermath. It also explores the global impact of 9/11 and its continuing significance. The 9/11 Memorial Museum is open Sun - Thu, 9:00 a.m. - 8:00 p.m., last entry at 6:00 p.m. and Fri and Sat, 9:00 a.m. - 9:00 p.m., last entry at 7:00 p.m. Tickets are required.

Open Daily.

read more
Book In Advance
More Info
US$24.00*
and up
9/11 Memorial Museum Admission
More Info
US$69.00*
and up
Small-Group Guided 9/11 Memorial Tour with Museum Tickets
More Info
US$109.00*
and up
All-Access 9/11 Experience: Ground Zero Tour, 9/11 Memorial and Museum, One...

TripAdvisor Reviewer Highlights

Read all 61,745 reviews
Visitor rating
  • 33488
    Excellent
  • 5402
    Very good
  • 1154
    Average
  • 273
    Poor
  • 169
    Terrible
Fantastic, emotional, inspiring memorial.

The 9/11 memorial is a fantastic tribute to the victims of 9/11. It is heart wrenching, yet tasteful. A must see for all visitors.

5 of 5 bubblesReviewed yesterday
NeilSheehan
via mobile
Add Photo Write a Review

61,745 Reviews from our TripAdvisor Community

Traveller rating
Traveller type
Time of year
Language
  • More
Showing 40,486: English reviews
Level Contributor
6 reviews
common_n_attraction_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed yesterday NEW via mobile

The 9/11 memorial is a fantastic tribute to the victims of 9/11. It is heart wrenching, yet tasteful. A must see for all visitors.

Helpful?
Thank NeilSheehan
Level Contributor
4 reviews
4 attraction reviews
4 of 5 bubbles Reviewed yesterday NEW

9/11 museum captures the entire tragic incident. There are tour guides also available that one can opt for, thought that will cost you extra. Museum has the debris as recoverd post 9/11 incident. Worth visiting it

Helpful?
Thank Yash S
Melbourne, Victoria, Australia
Level Contributor
78 reviews
13 attraction reviews
common_n_attraction_reviews_1bd8 27 helpful votes
5 of 5 bubbles Reviewed yesterday NEW

Amazing, amazing, amazing, we didn't dedicate enough time to it - the horror, the sacrifices people made, the heros - the entire experience was truly amazing. We would highly highly recommend.

Helpful?
Thank CazKrohn
Indianapolis, Indiana
Level Contributor
6 reviews
3 attraction reviews
common_n_attraction_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed yesterday NEW

We visited when the crowds were really long. I failed to purchase the timed tickets in advance (do this--it's worth it) and the wait was going to be two hours, so our best option was to take advantage of buying a year-long membership. It was expensive, but not that much more for a family of five. The best part was... More 

Helpful?
Thank lizbrowning
Level Contributor
5 reviews
4 attraction reviews
5 of 5 bubbles Reviewed yesterday NEW

One of the most humbling of experiences, there is a quiet respect and an ache in the heart as you wander through this museum of both tragedy and heroics. So many people were affected by this time of madness but they will never be forgotten.

Helpful?
Thank Donna N
Kent, United Kingdom
Level Contributor
19 reviews
7 attraction reviews
common_n_attraction_reviews_1bd8 12 helpful votes
4 of 5 bubbles Reviewed yesterday NEW

The memorial was stunning - both 'pools' and the wonderfully carved names. Especially moving was the recently placed flowers & flags left presumably by friends or relatives. The museum was incredibly informative, with a lot of relics, both architectural & personal. Maybe it's cultural, but I found some of the very personal memorabilia a bit graphic. Still well worth a... More 

Helpful?
Thank Colin G
Level Contributor
47 reviews
14 attraction reviews
common_n_attraction_reviews_1bd8 12 helpful votes
5 of 5 bubbles Reviewed yesterday NEW via mobile

This is such a tribute to the largest loss of lives in American history. I would suggest taking the guided tour as you hear the story of very specific items and sequence of events that happened on that day. You will appreciate all the artifacts in main museum in a different manner than just walking by without any audio explanation... More 

Helpful?
Thank 4theloveofgourmetfood
Littleton, Massachusetts
Level Contributor
23 reviews
5 attraction reviews
common_n_attraction_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed yesterday NEW

This is a MUST SEE memorial. Beautifully honoring all those who lost their lives on 9/11. Easy to get here via subway. Reasonably priced.

Helpful?
Thank Terri N
Level Contributor
11 reviews
7 attraction reviews
common_n_attraction_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed yesterday NEW

This exhibit brings to life for those that watched it on television. It was a very humbling experience and being able to see things that happened on September 11 the in real life made it even more real.

Helpful?
Thank Lynette B
2 reviews
5 of 5 bubbles Reviewed yesterday NEW via mobile

There was much more to the museum than we anticipated. We were here for almost 4 hours looking though all the different areas of the museum. We arrived when it opened and had a city pass so didn't have to queue. I learnt so many things that I didn't know and there is so much information and exhibits to look... More 

Helpful?
Thank Rebecca R

Travellers who viewed The National 9/11 Memorial & Museum also viewed

 

Been to The National 9/11 Memorial & Museum? Share your experiences!

Write a Review Add Photos & Videos

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing

Questions & Answers

Here's what previous visitors have asked, with answers from representatives of The National 9/11 Memorial & Museum and other visitors
169 questions
Ask a question

See all questions (169)

Questions? Get answers from The National 9/11 Memorial & Museum staff and past visitors.
Posting guidelines
Typical questions asked:
  • Do I have to buy a ticket for my infant?
  • How do I get there using public transportation?
  • Is there a restaurant or café onsite?

Staying in Financial District

Neighbourhood Profile
Financial District
At the southernmost tip of Manhattan, the Financial District is where New York City began as a center of commerce. Today, the historic streets and beautiful setting are complemented by museums, countless skyscrapers, and the heart of the Financial District, home to Wall Street and the New York Stock Exchange. Catch the Staten Island Ferry for an unbeatable view of the skyline and Statue of Liberty, or sail to Ellis Island to learn about the vital immigrant history of the city.
Explore this neighbourhood