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Guerlain Spa

Certificate of Excellence
Neighbourhood:
Midtown
Sponsored by:
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Address: 768 Fifth Ave, 4th Floor, Central Park South, New York City, NY 10019-1644
Phone Number:
+1 212-872-7200
Website
Today
09:00 - 21:00
Open now
See all hours
Hours:
Sun 10:00 - 19:00
Mon - Sat 09:00 - 21:00
Description:

A UNIQUE KNOW HOW

In 1939, Guerlain opened its first “Institut de Beauté” at...

A UNIQUE KNOW HOW

In 1939, Guerlain opened its first “Institut de Beauté” at 68 Avenue des

Champs Elysées and invented an exclusive facial massage technique.

Guerlain facial massage technique remains just as unique and exclusive

today.

A universe of continual creativity, l’Institut Guerlain today develops

new exclusive massage techniques, an audacious fusion of traditional

techniques from the most reputed Asian and Western practitioners,

married to the best of Guerlain Science.

A CUSTOMISED EXPERIENCE

Every treatment is transformed into a unique and personal occasion,

a moment created especially for you – this is the essence of the Guerlain

experience, the perfect union of effective know-how and aesthetic

expertise.

Our Beauty Coaches begin each treatment with a systematic analysis

and precise skin diagnosis to reveal your specific beauty and well-being

profile.They thus gain intrinsic understanding of your essential concerns to tailor

a treatment according to your needs, your expectations.

Your experience is entirely personalised from the first minute to the

closing ritual.

Welcome to a world of total well-being.

Welcome to a world of infinite possibilities.

read more

TripAdvisor Reviewer Highlights

Read all 75 reviews
Visitor rating
  • 41
    Excellent
  • 7
    Very good
  • 10
    Average
  • 5
    Poor
  • 7
    Terrible
Disappointed

Not on par with other luxury spas. I make a point of going to a spa when ever I travel and this was the least memorable experience I've had. I'm a long time Guerlain girl and was... read more

Reviewed 8 December 2016
Ree d
via mobile
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75 Reviews from our TripAdvisor Community

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Showing 70: English reviews
2 reviews
common_n_attraction_reviews_1bd8 1 helpful vote
Reviewed 8 December 2016 via mobile

Not on par with other luxury spas. I make a point of going to a spa when ever I travel and this was the least memorable experience I've had. I'm a long time Guerlain girl and was excited to finally visit the spa. The massage itself was nice but the facilities, service, and lack of Guerlain products was a downer.... More 

Helpful?
1 Thank Ree d
Kilkee, Ireland
Level Contributor
120 reviews
45 attraction reviews
common_n_attraction_reviews_1bd8 53 helpful votes
Reviewed 5 December 2016

The pampered sole is 4 times higher than in Europe brochures give wrong information service needs to improve

Helpful?
Thank Tim B
Level Contributor
51 reviews
12 attraction reviews
common_n_attraction_reviews_1bd8 37 helpful votes
Reviewed 19 October 2016

Spas in NYC can be hit or miss, but I've been here several times and it has always been a great experience. The spa is beautiful, the rooms and amenities are great and the estheticians and massage therapists are phenomenal. You can often find a voucher for discounted services on Gilt.com too, which is a plus. I buy them whenever... More 

Helpful?
Thank Alid0223
nyc
Level Contributor
16 reviews
common_n_attraction_reviews_1bd8 17 helpful votes
Reviewed 23 August 2016 via mobile

Make sure you communicate with them and get confirmation of your appointment and what services you want! Bought a deal for a facial or massage for my mother in law. They didn't ask her which she wanted when she booked the appointment and she doesn't go to the spa often or at all. So she didn't know she was supposed... More 

Helpful?
3 Thank SYS_09
Angela P, Director of the Guerlain Spa at Guerlain Spa, responded to this review

Dear SYS_09, Thank you for bringing this experience to our attention and allowing us the opportunity to respond. We apologize for any inconvenience or frustration felt as a result of the confusion with type of treatment. We will be in touch shortly to address your experience further via a private message, as it is our highest commitment to ensuring that... More 

Vermont
Level Contributor
79 reviews
29 attraction reviews
common_n_attraction_reviews_1bd8 57 helpful votes
Reviewed 18 August 2016 via mobile

From the minute we walked through reception, we were treated like royalty. I gifted my daughter (and myself) pedicures for her birthday, and I must say, Rodica was an absolute dream. I'm so pleased with our experience. Can't wait to go back!

Helpful?
Thank DestenieDestenie
Angela P, Director of the Guerlain Spa at Guerlain Spa, responded to this review

Dear DestenieDestenie, Thank you for choosing the Guerlain Spa as your host for your special birthday spa day with your daughter. It is certainly a great pleasure to read that you were satisfied with your experience here at our spa. We hope that you will return to Guerlain again, whether it be for a special occasion or simply a treat... More 

Durham
Level Contributor
124 reviews
32 attraction reviews
common_n_attraction_reviews_1bd8 30 helpful votes
Reviewed 7 August 2016 via mobile

I was taken there as a suprise to celebrate my birthday and have to say that it was quite a great experience. We did the 80 min couples massage and left there like floating in a cloud. All my stress was down to zero and will certainly think that it is worth every penny. Each masseuse was more than professional... More 

Helpful?
Thank Boris E
Angela P, Director of the Guerlain Spa at Guerlain Spa, responded to this review

Dear Boris E, Thank you for your exceptional 5-star review. I was thrilled to see that you enjoyed your experience with us to the fullest degree possible! We hope you will return again in the future for another memorable spa experience. Sincerely, Angela Portella Director of the Guerlain Spa More 

New York City, New York
Level Contributor
3 reviews
Reviewed 27 July 2016

I was there on July 14 for my bday. I was treated like a princess from the time I walked until I left. It was amazing Nancy my massage therapist was absolutely awesome. See you soon Nancy. Vanessa at the front desk was refreshing, kind and professional she really put me at ease. Rodica my nail tech gave me a... More 

Helpful?
Thank brooklaesq
Angela P, Spa Director at Guerlain Spa, responded to this review

Dear brooklaesq, Thank you for your kind words regarding your recent visit to Guerlain Spa. It was such a pleasure to play a part in your birthday celebrations, and we sincerely appreciate you taking the time to leave us your feedback via TripAdvisor. Please come back soon, Angela Portella Spa Director More 

Dallas, Texas
Level Contributor
8 reviews
4 attraction reviews
common_n_attraction_reviews_1bd8 7 helpful votes
Reviewed 28 May 2016 via mobile

I am writing this as loyal Waldorf guest who experienced the spa for the first time May 2016. My husband and I booked an 80 minute couples experience. When asking the team members at the front desk on what time to arrive for my appointment, they were unable to give me any answer besides "whenever you want." This would be... More 

Helpful?
3 Thank sushieyes1259
Angela P, Director of the Guerlain Spa at Guerlain Spa, responded to this review

Dear sushieyes1259, Thank you for choosing the Guerlain Spa for your recent spa treatment in New York City. It is with regret that I read your comments and find that you were not impressed with your couples massage, as we strive to provide treatments of the highest caliber to each and every guest. Please know that this is not of... More 

Old Westbury, New York
Level Contributor
9 reviews
3 attraction reviews
Reviewed 29 March 2016

This facility is very clean and inviting. The staff were friendly and knowledgeable. There were lockers available for personal belongings and soft, comfortable Robes & Slippers for changing. It was the best Aromatherapy Massage I have ever had. Very soothing, soft music & scents. It was most relaxing hour. Perfect!!

Helpful?
Thank commyu
Angela P, Spa Director at Guerlain Spa, responded to this review

Dear commyu, Thank you for your exceptional feedback regarding your recent experience at our Guerlain Spa. We are delighted to see that you enjoyed your time spent with us, and that you would rank your treatment as the best in its class. Please come back soon, Angela Portella Director of the Guerlain Spa More 

Duxbury, Massachusetts
Level Contributor
3 reviews
Reviewed 22 March 2016

We recently stayed at the Waldorf during a busy college revisit tour. The Waldorf itself was bustling as well. I called the Guerlain Spa to relax from all the busyness and booked a pedicure. I also wanted a manicure and the receptionist Maria was so sweet and accommodating about my options of when I could have the manicure, I didn't... More 

Helpful?
Thank Nancy W
Angela P, Spa Director at Guerlain Spa, responded to this review

Dear Nancy W, Thank you for coming to visit Guerlain Spa on your recent visit to New York City and the Waldorf Astoria. It is an extreme pleasure to see that we contributed to a memorable city experience and that your expectations were exceeded by our staff. We look forward to welcoming you back on your next visit to our... More 

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Staying in Midtown

Neighbourhood Profile
Midtown
This is the iconic New York that so many visitors imagine before they visit—spectacular skyscrapers like the Chrysler Building and Empire State Building, iconic public buildings like Grand Central Terminal and the New York Public Library, and the non-stop hustle and bustle of the city streets. Fifth Avenue is a shopper's heaven where you can find every kind of store imaginable, with fashion brands ranging from the affordable to the ultra-fancy. Visit the Rockefeller Center to experience towering Art Deco grandeur, and foodies will love the busy restaurants that stay open late in Koreatown. After dark, Midtown calms down a bit, but at any time of day or night it still feels 100% New York.
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