Macy's Herald Square
Macy's Herald Square
4
About
From its inception, Macy's Herald Square was a store unlike any other. Over the past 150 years, it has become a true New York City icon. Built in 1902, Macy's Herald Square was the first building to have the modern-day escalator, and it has continued to be a trendsetter. Today, "America's Largest Department Store" covers an entire city block with 11 levels of the latest fashions for you and your home. Macy's offers a full-service Visitor Center on the Mezzanine Level, plus restaurants throughout the store and exciting events almost every day.
Duration: 1-2 hours
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The area
Address
Neighbourhood: Tenderloin
How to get there
  • 34th St – Herald Square • 1 min walk
  • 34th St – Penn Station • 3 min walk
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See what travellers are saying
  • coconutugly
    Marbella, Spain1,496 contributions
    5.0 of 5 bubbles
    I would definitely stay near here again. Great deals and fab shopping
    For me and my wallet this is my favorite shopping store. Such great deals and so much fun indoors . Helpful staff. We were there around Black Friday, so trillions and of people and not enough changing rooms. Definitely would stay near here next time!!!!
    Visited November 2022
    Travelled with family
    Written March 6, 2023
  • Reservarlden
    London, United Kingdom355 contributions
    5.0 of 5 bubbles
    Step inside and spend spend spend
    The Menswear and Fragrance department were filled with very attentive staff who certainly know customer service. Obviously I did leave a few dollars poorer after selecting some fantastic deals. Always worth a visit when in town.
    Visited April 2023
    Travelled solo
    Written April 11, 2023
  • CathyP1953
    Myrtle Beach, South Carolina1,457 contributions
    5.0 of 5 bubbles
    NYC Must Visit!!!
    You must go to Macys while in NYC! The wooden escalator is so unique!!! I had to purchase something while in the flag ship store- a pair of earrings!!! I was so impressed with all the shoppers while walking around the huge store. A MUST!!
    Visited April 2023
    Travelled as a couple
    Written April 18, 2023
  • Susan n
    Summerville, South Carolina51 contributions
    5.0 of 5 bubbles
    It’s a must go just for the experience
    Brought my granddaughter shopping there for the first time. She is from a small town in the south west. She was overwhelmed. She shopped til she dropped. She basically got a totally new wardrobe. We even rested and got a soda at McDonalds in the children’s department.
    Visited June 2023
    Written June 20, 2023
  • romadaro
    Washington DC, District of Columbia1,584 contributions
    5.0 of 5 bubbles
    Awesome Selection of Merchandise
    If you can’t find it here, you don’t need it. It’s that simple. This Macys probably has the best selection of merchandise from some of the best brands and designers under the sun. But pack your patience because the place is massive and definitely deserves the moniker as the World’s Largest Store. You simply can’t go to New York without spending at least a few hours at Macys.
    Visited July 2023
    Written July 5, 2023
  • Majella H
    2 contributions
    5.0 of 5 bubbles
    A must visit
    In NYC on holidays so of course had to visit Macy’s and it certainly did not disappoint. Only meant to had a look but ended up buying some nice dresses. The cashier Donna on the 5th floor (I think) was so lovely and made us feel to welcomed
    Visited July 2023
    Travelled with friends
    Written July 13, 2023
  • nyla
    Horley, United Kingdom1 contribution
    3.0 of 5 bubbles
    Rubbish backflip
    Macy is rubbish me and my monkey. I wish I was a monkey and felt like sand on my face. She was talking about farting and going for a poo poo very bad experience. She is going for a poo now with her phone backflip
    Visited August 2023
    Travelled solo
    Written August 22, 2023
  • The Trusty Trip Gal!
    England, United Kingdom129 contributions
    5.0 of 5 bubbles
    Dress Heaven
    What a shop! If I knew that there was going to be so much stuff in this shop I would of brought more holiday spends! It was raining so we thought we would visit the famous Macy’s! The shop is so big that it doesn’t feel busy! Clothes weren’t too expensive and there was some great deals on! I wanna come back!
    Visited September 2023
    Travelled as a couple
    Written October 11, 2023
  • Amy Wonderlust
    Buckinghamshire, United Kingdom2 contributions
    5.0 of 5 bubbles
    From the UK to NYC... a wonderful shopping experience
    From the UK to NYC... an excellent shopping experience. I would quite happily describe it as retail nirvana. This iconic store in the heart of New York City offers an excellent shopping experience. The moment you step inside, you're greeted by an impressive array of fashion, beauty, and home goods. The selection is immense, the staff are friendly and knowledgeable; ready to assist you in any way they can. Plus, the historic significance of this Macy's location adds to the overall charm. Whether you're a fashion enthusiast, a bargain hunter, or a tourist seeking a quintessential New York experience, Macy's at Herald Square won't disappoint. It's a must-visit destination for shoppers and a piece of New York's vibrant history.
    Visited October 2023
    Travelled solo
    Written October 22, 2023
  • NikaNumber1
    Royal Oak, Michigan6,596 contributions
    3.0 of 5 bubbles
    The wooden escalators was the best part of the visit. All holiday decorations was only on the 1st floor.
    Never been to the Macy's during the holiday season now that I think about it. It's nicely decorated on the outside for the holidays. Found a warm and big gray and sequined scarf for other cold days while here in NYC. Some really vintage wood and narrow escalators on the 4th floor to the 9th floor. The scarves are on the lower level with the accessories.
    Visited November 2023
    Travelled as a couple
    Written November 4, 2023
These reviews are the subjective opinion of Tripadvisor members and not of TripAdvisor LLC. Tripadvisor performs checks on reviews.

Most Recent: Reviews ordered by most recent publish date in descending order.

Detailed Reviews: Reviews ordered by recency and descriptiveness of user-identified themes such as waiting time, length of visit, general tips, and location information.

Popular mentions

4.0
4.0 of 5 bubbles4,910 reviews
Excellent
2,078
Very good
1,599
Average
778
Poor
252
Terrible
207

Boyd J
Maleny, Australia1,688 contributions
4.0 of 5 bubbles
Oct 2023 • Couples
Macy’s Department Store is a New York institution, and the Black Friday sale provided a good incentive to check it out, and buy some greatly reduced clothes for our grandchildren. The wooden elevators were an unexpected treat.
Written January 18, 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Maltipoo16
New York1,255 contributions
3.0 of 5 bubbles
Dec 2023 • Friends
I enjoyed my shopping trip here, but was disappointed with the item after I gave it as a Christmas gift and it was broken. I got gold earrings for my mom, and the clasp doesn’t close on one of the earrings. I honestly never would have expected that from Macys. I did enjoy my time inside of the store though. The store is huge and has the most beautiful Christmas displays in the windows and inside of the store’s entrances. There were also surprisingly a lot of sales going on in the store. The store was very well stocked with merchandise and was well organized/layed out. The staff that I cashed out with were extremely friendly and helpful as well. I was just very disappointed that the earrings are broken, and my nearest Macy’s for a return is over an hour away. Super frustrating for sure!
Written January 5, 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Bea
703 contributions
4.0 of 5 bubbles
Jul 2023 • Family
Macy's offers 12 floors with shopping opportunities for women, men and children.
What I loved most were the original wooden escalators. The escalators were built between 1920 and 1930 by the Otis Elevator Company, and they are still operational.

Written December 12, 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Cruiser621986
2 contributions
5.0 of 5 bubbles
Dec 2023 • Couples
My wife and myself visited Macy’s on wed 6th evening we were shopping on the 6th floor when I became unwell I’m a 64 year old cancer survivor I became alll confused and had to sit down on a display stand
A English man and partner came to me gave me a bottle of drink then a Macy’s manager came got me seated and brought me two bottles of water
I don’t have the name of either of them but hopefully you read this message I want to thank both of you I’m now back home safe in Ireland
Thank you pat
Written December 8, 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Emma W
1 contribution
1.0 of 5 bubbles
Dec 2023 • Couples
I was so excited to visit Macy’s for the first time in New York. While waiting in line to pay for some items, I reached into my coat pocket to grab my phone. My back was to the other people in line and a Macy’s worker who was walking towards me. The worker had walked into my elbow as I had just reached my phone. As I had apologised as I did not see him walk around the corner, he came up to my face and demanded an apology and I said that I did not see you coming and was reaching for my phone. The Macy’s worker then proceeded to call me a colourful word that starts with C and ends in T. I immediately left and no other worker at the till had asked was I okay as it made me very upset.
Written December 5, 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Ags
29 contributions
2.0 of 5 bubbles
Nov 2023 • Family
They’ve done a superb job with their Christmas window displays. However, inside was a real disappointment. We found most floors to be messy and staff were unhelpful. The Christmas section was also a real letdown and not what I was expecting. Save yourself the trip and go to Saks.
Written December 2, 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

K M
4 contributions
5.0 of 5 bubbles
Nov 2023 • Couples
Been here several times over the years and it never disappoints. The Christmas window and internal decorations are stunning. We particularly like how they have embraced the age of the building, keeping the old wooden escalators. We were lucky in hitting black Friday delas and grabbed a bargain. Store workers are really helpful and friendly.
Written November 25, 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Quest25732977536
1 contribution
5.0 of 5 bubbles
Dec 2022 • Couples
Been awhile since I’ve been but the store was phenomenal! Loved their selection of tree decorations, albeit I actually went before the parade day. LOVED LOVED LOVED the wooden escalators. Store was a joy!
Written November 23, 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

NikaNumber1
Royal Oak, MI6,596 contributions
3.0 of 5 bubbles
Nov 2023 • Couples
Never been to the Macy's during the holiday season now that I think about it.

It's nicely decorated on the outside for the holidays.

Found a warm and big gray and sequined scarf for other cold days while here in NYC.

Some really vintage wood and narrow escalators on the 4th floor to the 9th floor.

The scarves are on the lower level with the accessories.
Written November 4, 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Amy Wonderlust
Buckinghamshire, UK2 contributions
5.0 of 5 bubbles
Oct 2023 • Solo
From the UK to NYC... an excellent shopping experience.

I would quite happily describe it as retail nirvana. This iconic store in the heart of New York City offers an excellent shopping experience. The moment you step inside, you're greeted by an impressive array of fashion, beauty, and home goods.

The selection is immense, the staff are friendly and knowledgeable; ready to assist you in any way they can. Plus, the historic significance of this Macy's location adds to the overall charm.

Whether you're a fashion enthusiast, a bargain hunter, or a tourist seeking a quintessential New York experience, Macy's at Herald Square won't disappoint. It's a must-visit destination for shoppers and a piece of New York's vibrant history.

Written October 22, 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

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MACY'S HERALD SQUARE - All You Need to Know BEFORE You Go (with Photos)

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