Majestic Theatre
Majestic Theatre
4.5
Admission tickets
from
C$155.11
Full view
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Address
Neighbourhood: Theater District
How to get there
- 42nd St – Port Authority Bus Terminal • 3 min walk
- Times Square – 42nd St • 4 min walk
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Most Recent: Reviews ordered by most recent publish date in descending order.
Detailed Reviews: Reviews ordered by recency and descriptiveness of user-identified themes such as waiting time, length of visit, general tips, and location information.
Popular mentions
4.5
803 reviews
Excellent
488
Very good
213
Average
58
Poor
28
Terrible
16
BobNeve
Omaha, NE152 contributions
Feb 2020 • Couples
Phantom was a spectacular experience! The best acting and music on the planet here in NYC, and this performance was no exception. Best singing I’ve ever heard, frankly perfect. I’m not easily moved by a story or a performance, but this one moved me. I read the reviews here about pushy ushers, and being here I realized why: some people are just stupid (e.g. lady and her daughter walked right past the ushers directing traffic, then asked the gift shop lady where her seats were ... gift shop lady (who we talked to for several minutes) told lady to ask this usher or that usher, lady still doesn’t get it); add to this the fact that this show has been here since 1988 and is by 3500 performances The longest run Broadway show ever at over 12,000 performances ... the people working here have been answering the same stupid questions for decades. Give your fellow human a break, follow directions. Oh, and all the seats in front orchestra, mezzanines, and tiny loges are super — back orchestra (row Q-X) you won’t be able to see where the chandelier goes, and The Phantom in some upper stage scenes, due to the Mezzanine overhead. The Rear Mezzanine (rows F-L) are far from the stage but not at all obstructed, and if you want to go cheap, have no fear, you’ll be able to see everything even better than people in the Orchestra level Q-X.
Written February 22, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Marco Buratti
Mondavio, Italy641 contributions
Jan 2020 • Solo
I had a very good ticket, just 3 rows from the Front Of House and in the centre of the hall. The sound quality was great and you can enjoy the play in its audio and visual experience. I was impressed from the management of the props on stage.
The actors, the orchestra and the entire production team are very professional and they can represent one of the highest standard in the world.
I have been literally disgusted by the fact that every single thing has been projected to rip off money from the audience.
The book of the play it's 25$. The audience it's allowed to drink and eat snacks in the theater...
Just after the curtain call the cast remained on stage (curtains open) and they are selling gadgets related to the play (part of the money will go for beneficence). This was very sad. The artists selling stuff to people without even going off the play dimension.
For sure it's worth to go considering the quality of the play and that you are attending probably the most famous musical in the world.
The actors, the orchestra and the entire production team are very professional and they can represent one of the highest standard in the world.
I have been literally disgusted by the fact that every single thing has been projected to rip off money from the audience.
The book of the play it's 25$. The audience it's allowed to drink and eat snacks in the theater...
Just after the curtain call the cast remained on stage (curtains open) and they are selling gadgets related to the play (part of the money will go for beneficence). This was very sad. The artists selling stuff to people without even going off the play dimension.
For sure it's worth to go considering the quality of the play and that you are attending probably the most famous musical in the world.
Written January 13, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hello,
Thank you for writing in.
Happy to hear you enjoyed your visit to The Majestic Theatre.
We thank you for your patronage.
Best,
Theatre Operations
Written January 17, 2020
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
John M
11 contributions
Dec 2019
A theater with astounding and beautiful architectural designs, the Majestic theater certainly stands out as a Broadway house. Seating nearly 2,000 people, the theatre is huge and that means that in order to get a good view you need to purchase front mezz or orchestra seating. My one complaint from visiting this theater: Two separate ushers directed us to better seats then ones we purchased - which meant we had a better view of the performance until we realized right before the show started and had to move. It did make me question how well these ushers knew the theater...
Written January 31, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hello,
Can you write in further about your experience? We would like to know more about your visit. Please email audienceservices@shubertorg.com when you have a moment.
We appreciate your patronage.
Best,
Theatre Operations
Written February 11, 2020
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Cali M
Newberry, FL3 contributions
Mar 2022
I absolutely loved the performance! And I also appreciated the way the staff checked us for proof of COVID vaccinations, and made sure people were wearing a mask before entering. They also walked around with signs before the performance, which read "Masks Up." If only they had been equally vigilant about the rude and self absorbed members of the audience.
First of all, we are both seniors. We had driven two hours for this performance, had to pay for a space in the parking garage, not to mention tolls. So what I have to say next will be well understood!
Even though we were told not to have our phones on during the performance, nor to eat in the theater, my enjoyment was definitely diminished by people crunching on snacks, and using their phones. Flashes of light coming from phones was annoying and distracting. I finally complained to the manager and he found us seats closer to the stage. Even there we were distracted by two women in front of us, who kept taking pictures of the performance. I can't understand how people can spend money to watch a performance, then spend most of their time doing what they can do anytime! I really think that the Majestic theater should have a rule in place that if they have to speak to anyone about using a phone during the performance, that person should be escorted to the lobby and made to wait there until intermission. That way they can indulge their phone addiction without spoiling the performance for others. And if people want to act like spoiled children, then they should be treated as such and made to leave the room.
First of all, we are both seniors. We had driven two hours for this performance, had to pay for a space in the parking garage, not to mention tolls. So what I have to say next will be well understood!
Even though we were told not to have our phones on during the performance, nor to eat in the theater, my enjoyment was definitely diminished by people crunching on snacks, and using their phones. Flashes of light coming from phones was annoying and distracting. I finally complained to the manager and he found us seats closer to the stage. Even there we were distracted by two women in front of us, who kept taking pictures of the performance. I can't understand how people can spend money to watch a performance, then spend most of their time doing what they can do anytime! I really think that the Majestic theater should have a rule in place that if they have to speak to anyone about using a phone during the performance, that person should be escorted to the lobby and made to wait there until intermission. That way they can indulge their phone addiction without spoiling the performance for others. And if people want to act like spoiled children, then they should be treated as such and made to leave the room.
Written March 4, 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Sparrow L
1 contribution
Mar 2023
Beautiful theater, Phantom of the Opera Tuesday night was a great show. However, one of the staff members completely ruined what was probably the last time I'll ever get to see it. After purchasing a shirt, I sat on the bench 3 feet from the still-busy line to book an Uber. After 7-8 minutes, a man came up to me and yelled that the theater was closing and I needed to leave. Taken aback, I told him I bought a shirt and was just waiting while there was still a line. He then YELLED that this wasn't "Grand Central Station" and that I needed to get out if I wasn't waiting for anyone. He seemed so certain I was alone, (which I was, and he just called me out in front of everyone) and at his rude tone I responded, "wow." This grown man, an employee, then mocked me, saying "wow" back at me. Flustered, I walked quickly to the door and passed it by a few steps, and in embarrassment muttered "where"s the exit." He then proceeded to humiliate me in front of everyone by saying in the most scathing tone possible, "It's the giant door with the big glowing sign above it." One of the other employees was nice enough to offer me a quick "sorry" on my way out. I then waited outside for my Uber, and was accosted by a homeless man who literally followed me around asking me if I was an actress, until a kind woman stepped in and pretended to know me.
I took a 24 hour train ride, spent 400 bucks on tickets, more on a hotel, and made the trip alone after my husband decided to tell me he wanted a divorce 3 days before our trip. I love POTO with all my heart and felt utterly blindsided and humiliated at being singled out. I was dressed nicely, behaved respectfully, only to be treated like garbage, and my night, which was already very hard for me, was made unbearable. That manager/usher is a disgrace to theater, and frankly, a danger to patrons.
I took a 24 hour train ride, spent 400 bucks on tickets, more on a hotel, and made the trip alone after my husband decided to tell me he wanted a divorce 3 days before our trip. I love POTO with all my heart and felt utterly blindsided and humiliated at being singled out. I was dressed nicely, behaved respectfully, only to be treated like garbage, and my night, which was already very hard for me, was made unbearable. That manager/usher is a disgrace to theater, and frankly, a danger to patrons.
Written March 31, 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
spanishrose1952
Mijas, Spain156 contributions
Apr 2022
Well I would love to be able to say that this was a fantastic show but unfortunately I can't. On arrival in NYC, after checking into our hotel, we were really excited that we were able to buy tickets for the following evening. We had an early dinner and made our way to the theatre. Being visitors from another country (UK) regretably we were unaware of the entrance requirements (Covid certificate and ID) and we were not made aware of these when we were sold the tickets. This means that we didn't take these items with us and there wasn't enough time to go back to the hotel and return.
We appreciate that rules are rules but the attitude of the Manager was really awful. She did say she was sorry but there was no conviction in her apology whatsoever and all we could do was receive a refund. We were offered tickets for the following evenings performance but on principle we decided to pass. As this was supposed to be a special evening for my 70th birthday it was somewhat upsetting
We appreciate that rules are rules but the attitude of the Manager was really awful. She did say she was sorry but there was no conviction in her apology whatsoever and all we could do was receive a refund. We were offered tickets for the following evenings performance but on principle we decided to pass. As this was supposed to be a special evening for my 70th birthday it was somewhat upsetting
Written April 17, 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Eden P
1 contribution
May 2022
On Sunday, May 15th, I saw Phantom of the Opera with my immediate and extended family. During intermission my husband bought wine for four family members. He spent $124 on those drinks; that’s $31 a plastic cup for bad wine. There was no listing for prices and no transparency about costs. He felt obligated to leave a tip on top of that. Highway robbery. For Broadway, Phantom has some of the lowest priced tickets, but they make up for it this way and do not disclose the costs. Do not buy drinks or food there. The entire second act was ruined for us.
Written May 22, 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
VAnamisis
6 contributions
Feb 2023
We had about 15 minutes to get to our seats from moment we hit the exterior of the building and we moved along quite well. THe show is amazing the theatre is beyond weathered. The seats are so tight I could barely wiggle my toes. Focus on the show and you are fine. When ibtermission comes forget going to the restmoon as the line of about 40 people wrapped down the hall to the other side of the building and not enought time during intermission to use the facilities- only three stall bathroom on that upper level and too risky to adveture down two flights for another line. No elevator. Poor 80 year old lady behind us struggled to get to her seat. At the endof the performance we were shouted out like we were at a bar for closing time. Totally inappropriate for people to deal with when traveling from all around the world to come to see specifiaclly see Phathom of the Opera. Also, when we waited for the show to start no music was playing and not even a introductory to the show to pump you up. Alll of a sudden the curtain opens and the show just started givng you the feel that you missed a few minutes. Good thing this theatre is goin got be done over as it appears they need a lot of changes here. We wanted to purchase a item afer show but shoved out of the door. A announcer would make things flow for the staff as well as guests. The show was impressive! The venue not so much.
Written March 4, 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
wxgirl858
Wetumpka, AL138 contributions
Mar 2023 • Family
This was everything I always dreamed it would be. I have been in love with the music of Phantom for 30 years and was crushed to see it was leaving Broadway. We planned a trip to NYC so that I could introduce my daughter to Phantom and we weren’t disappointed in the show at all.
The theater was beautiful, if a little old. There were lines for everything from merch to bar to restrooms. The ladies restroom on the upper levels only had a couple of stalls and the line was ridiculous at intermission. The ushers were assertive (which is fine) but it came off as harsh and rude at times.
The theater was beautiful, if a little old. There were lines for everything from merch to bar to restrooms. The ladies restroom on the upper levels only had a couple of stalls and the line was ridiculous at intermission. The ushers were assertive (which is fine) but it came off as harsh and rude at times.
Written March 23, 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
TheaterEnthusiast
1 contribution
Mar 2023
The Phantom of the Opera performance itself was amazing, but the treatment that I received from the ushers was extremely disrespectful and rude. Once my family and I got seated and were 5 minutes into the performance, an usher approached our row and began yelling at us to get out of our seats and follow her without giving us a reason why. Once we were removed from our seats, we were told that another family had told another usher that we were in their seats and that family was promptly placed there. However, it was soon confirmed that the seats we were at were actually ours and when the usher asked the usher if she checked the other family's tickets, she responded that she had simply trusted that family's word.
Even when that got sorted, we were forced to wait another five minutes for the ushers to get that family out of their seats. This all occurred while the show was still going on and we were forced to watch the show from the aisle until we finally were taken back to our seats.
This whole situation could have been prevented if the first usher had either checked that family's tickets or let us show her our tickets. It was an embarrassing experience and not only was our performance disturbed but so were the people around us. It took us completely out of the performance and it took me a while to get engrossed by the performance once more.
This was our first time in New York and attending a Broadway show and it has been partially tainted by such rude and disrespectful behavior by the ushers.
Even when that got sorted, we were forced to wait another five minutes for the ushers to get that family out of their seats. This all occurred while the show was still going on and we were forced to watch the show from the aisle until we finally were taken back to our seats.
This whole situation could have been prevented if the first usher had either checked that family's tickets or let us show her our tickets. It was an embarrassing experience and not only was our performance disturbed but so were the people around us. It took us completely out of the performance and it took me a while to get engrossed by the performance once more.
This was our first time in New York and attending a Broadway show and it has been partially tainted by such rude and disrespectful behavior by the ushers.
Written March 14, 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
How early should we arrive if our show starts at 8pm
Written February 11, 2023
Not that we noticed when we were there
Written November 1, 2022
Hello, I am a girl travelling alone. I would llike to know if its easy to take a taxi from Majestic Theatre at night once the performance is finished. Thank you!
Written September 5, 2019
Hi,
Yes, you are able to hail a taxi on 8th avenue. Or, by using the Uber or Lyft apps, call ahead for a taxi to take you home.
Best,
Theatre Operations
Written September 5, 2019
Hola!!! Una pregunta a aquellos que hayáis estado en el Majestic, sabéis si tiene consigna?
Gracias!!!!
Written August 30, 2019
Здравствуйте.Хочу купить билеты на Король лев на 8 августа.
Не могу понять где лучше сидеть.
Written July 1, 2019
i was in new york to see the Phantom of the Opera on May 4,2019 and was amazed at everything,the theater,the play just everthing. the only part that was alittle upsetting was once we got in we were shuffled down stairs until it was time to be seated and then it was so un-orgenized people didn't know where to go. just think maybe it should be easier to find your seat for everyone even us seniors
Written May 5, 2019
We asked the gentleman standing at the door about 45 minutes before playtime (2PM for a matinee) and he told us that we would not be allowed to go to our seat until 15 minutes before showtime so we did not enter until a couple minutes before that and it worked fine. 15 minutes was plenty of time to get seated.
Written May 6, 2019
We are going to see Phantom at the Majestic. We can get seats in second row, center, front mezzanine. We are wondering if there is a railing you have to look over. Will that be a problem?
Written April 26, 2019
Billybear🍺♥️🐻
United Kingdom
Been front row twice, get front row
Written April 29, 2019
I am going to majestic theater for watching the phantom of the opera.
Available seats are the center of front mezzanine B108, left orchestra K1, left orchestra G1 and B5. Which seat do you recommend?
Written March 7, 2019
I'm planning a trip in March and going to take my wife to see the phantom of the opera. I'm looking for recommendation for dining within a reasonable distance of the theater.
Written January 8, 2019
Sardis is right across the seat they take great care of you. The food is always fabulous and if you mention you have theater tickets they make sure that you won’t miss the show . You can see all the characatures thatbline the walls .
Written January 9, 2019
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