Majestic Theatre
Majestic Theatre
4.5
Sunday
12:15 AM - 12:30 AM

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  • BobNeve
    Omaha, Nebraska144 contributions
    Phantom of the Opera was a spectacular experience!
    Phantom was a spectacular experience! The best acting and music on the planet here in NYC, and this performance was no exception. Best singing I’ve ever heard, frankly perfect. I’m not easily moved by a story or a performance, but this one moved me. I read the reviews here about pushy ushers, and being here I realized why: some people are just stupid (e.g. lady and her daughter walked right past the ushers directing traffic, then asked the gift shop lady where her seats were ... gift shop lady (who we talked to for several minutes) told lady to ask this usher or that usher, lady still doesn’t get it); add to this the fact that this show has been here since 1988 and is by 3500 performances The longest run Broadway show ever at over 12,000 performances ... the people working here have been answering the same stupid questions for decades. Give your fellow human a break, follow directions. Oh, and all the seats in front orchestra, mezzanines, and tiny loges are super — back orchestra (row Q-X) you won’t be able to see where the chandelier goes, and The Phantom in some upper stage scenes, due to the Mezzanine overhead. The Rear Mezzanine (rows F-L) are far from the stage but not at all obstructed, and if you want to go cheap, have no fear, you’ll be able to see everything even better than people in the Orchestra level Q-X.
    Visited February 2020
    Travelled as a couple
    Written February 22, 2020
  • Marco Buratti
    Mondavio, Italy604 contributions
    Very good show.
    I had a very good ticket, just 3 rows from the Front Of House and in the centre of the hall. The sound quality was great and you can enjoy the play in its audio and visual experience. I was impressed from the management of the props on stage. The actors, the orchestra and the entire production team are very professional and they can represent one of the highest standard in the world. I have been literally disgusted by the fact that every single thing has been projected to rip off money from the audience. The book of the play it's 25$. The audience it's allowed to drink and eat snacks in the theater... Just after the curtain call the cast remained on stage (curtains open) and they are selling gadgets related to the play (part of the money will go for beneficence). This was very sad. The artists selling stuff to people without even going off the play dimension. For sure it's worth to go considering the quality of the play and that you are attending probably the most famous musical in the world.
    Hello, Thank you for writing in. Happy to hear you enjoyed your visit to The Majestic Theatre. We thank you for your patronage. Best, Theatre Operations
    Written January 17, 2020
    This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
    Visited January 2020
    Travelled solo
    Written January 12, 2020
  • John M
    11 contributions
    Incredible Theater
    A theater with astounding and beautiful architectural designs, the Majestic theater certainly stands out as a Broadway house. Seating nearly 2,000 people, the theatre is huge and that means that in order to get a good view you need to purchase front mezz or orchestra seating. My one complaint from visiting this theater: Two separate ushers directed us to better seats then ones we purchased - which meant we had a better view of the performance until we realized right before the show started and had to move. It did make me question how well these ushers knew the theater...
    Hello, Can you write in further about your experience? We would like to know more about your visit. Please email audienceservices@shubertorg.com when you have a moment. We appreciate your patronage. Best, Theatre Operations
    Written February 11, 2020
    This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
    Visited December 2019
    Written January 31, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Detailed Reviews: Reviews order informed by descriptiveness of user-identified themes such as cleanliness, atmosphere, general tips and location information.
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Excellent
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CathyP1953
Myrtle Beach, SC1,430 contributions
Apr. 2023 • Couples
Loved the Theater!!! Phantom of the Opera was fabulous! The chandelier!!!! So beautiful! I felt so lucky to get tickets to this final week of the Phantom performance! Sad! Love it!
Written April 18, 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Sparrow L
2 contributions
Mar. 2023
Beautiful theater, Phantom of the Opera Tuesday night was a great show. However, one of the staff members completely ruined what was probably the last time I'll ever get to see it. After purchasing a shirt, I sat on the bench 3 feet from the still-busy line to book an Uber. After 7-8 minutes, a man came up to me and yelled that the theater was closing and I needed to leave. Taken aback, I told him I bought a shirt and was just waiting while there was still a line. He then YELLED that this wasn't "Grand Central Station" and that I needed to get out if I wasn't waiting for anyone. He seemed so certain I was alone, (which I was, and he just called me out in front of everyone) and at his rude tone I responded, "wow." This grown man, an employee, then mocked me, saying "wow" back at me. Flustered, I walked quickly to the door and passed it by a few steps, and in embarrassment muttered "where"s the exit." He then proceeded to humiliate me in front of everyone by saying in the most scathing tone possible, "It's the giant door with the big glowing sign above it." One of the other employees was nice enough to offer me a quick "sorry" on my way out. I then waited outside for my Uber, and was accosted by a homeless man who literally followed me around asking me if I was an actress, until a kind woman stepped in and pretended to know me.
I took a 24 hour train ride, spent 400 bucks on tickets, more on a hotel, and made the trip alone after my husband decided to tell me he wanted a divorce 3 days before our trip. I love POTO with all my heart and felt utterly blindsided and humiliated at being singled out. I was dressed nicely, behaved respectfully, only to be treated like garbage, and my night, which was already very hard for me, was made unbearable. That manager/usher is a disgrace to theater, and frankly, a danger to patrons.
Written March 31, 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

aLe S
Lakeland, FL2 contributions
Mar. 2023 • Couples
Awful experience!

Hubby and I visted this theater to watch The Phantom of the Opera on 3/23/2023..

Venue is organized and employees are friendly but the theater chairs are a TOTAL disaster!!!! All of them....extremely small and if you are tall you have no room space for your legs. Definitely not worth $200 for each ticket.

We are not overweight at all, and trust me, we could hardly fit into these chairs. Your arms will not fit into your assigned seat/space and will be contantly bumping with those seated beside you.

All patrons nearby were complaining about the same situation and if you are wearing your winter coat it gets even even worst.

Please....do yourself a favor and dont visit this venue. You will remember this post if you do go.

😉

Written March 24, 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

wxgirl858
Wetumpka, AL109 contributions
Mar. 2023 • Family
This was everything I always dreamed it would be. I have been in love with the music of Phantom for 30 years and was crushed to see it was leaving Broadway. We planned a trip to NYC so that I could introduce my daughter to Phantom and we weren’t disappointed in the show at all.

The theater was beautiful, if a little old. There were lines for everything from merch to bar to restrooms. The ladies restroom on the upper levels only had a couple of stalls and the line was ridiculous at intermission. The ushers were assertive (which is fine) but it came off as harsh and rude at times.
Written March 23, 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

TheaterEnthusiast
1 contribution
Mar. 2023
The Phantom of the Opera performance itself was amazing, but the treatment that I received from the ushers was extremely disrespectful and rude. Once my family and I got seated and were 5 minutes into the performance, an usher approached our row and began yelling at us to get out of our seats and follow her without giving us a reason why. Once we were removed from our seats, we were told that another family had told another usher that we were in their seats and that family was promptly placed there. However, it was soon confirmed that the seats we were at were actually ours and when the usher asked the usher if she checked the other family's tickets, she responded that she had simply trusted that family's word.

Even when that got sorted, we were forced to wait another five minutes for the ushers to get that family out of their seats. This all occurred while the show was still going on and we were forced to watch the show from the aisle until we finally were taken back to our seats.

This whole situation could have been prevented if the first usher had either checked that family's tickets or let us show her our tickets. It was an embarrassing experience and not only was our performance disturbed but so were the people around us. It took us completely out of the performance and it took me a while to get engrossed by the performance once more.

This was our first time in New York and attending a Broadway show and it has been partially tainted by such rude and disrespectful behavior by the ushers.
Written March 14, 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Denise T
2 contributions
Mar. 2023 • Family
Disappointing to find that the back section of orchestra seating does not provide full view of chandelier going up/down.
We went to Phantom on a night that also had matinee in the afternoon. Carlotta was consistently sharp and stood out as the clunker when singing with the chorus.
Overall the production was great.
Written March 9, 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

VAnamisis
3 contributions
Feb. 2023
We had about 15 minutes to get to our seats from moment we hit the exterior of the building and we moved along quite well. THe show is amazing the theatre is beyond weathered. The seats are so tight I could barely wiggle my toes. Focus on the show and you are fine. When ibtermission comes forget going to the restmoon as the line of about 40 people wrapped down the hall to the other side of the building and not enought time during intermission to use the facilities- only three stall bathroom on that upper level and too risky to adveture down two flights for another line. No elevator. Poor 80 year old lady behind us struggled to get to her seat. At the endof the performance we were shouted out like we were at a bar for closing time. Totally inappropriate for people to deal with when traveling from all around the world to come to see specifiaclly see Phathom of the Opera. Also, when we waited for the show to start no music was playing and not even a introductory to the show to pump you up. Alll of a sudden the curtain opens and the show just started givng you the feel that you missed a few minutes. Good thing this theatre is goin got be done over as it appears they need a lot of changes here. We wanted to purchase a item afer show but shoved out of the door. A announcer would make things flow for the staff as well as guests. The show was impressive! The venue not so much.
Written March 4, 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Emily
6 contributions
Jan. 2023
Let me start by saying this is without a doubt my favorite Broadway show. I’ve seen it several times in addition to touring shows. The majestic theater is also beautiful. The performers are phenomenal. If you are reading this, definitely come see the show. It is the best of the best! My complaints are wholly with the experience I had with several rude staff members and very unorganized and chaotic entry. I went to 5 Broadway shows last week, and all staff were pleasant and helpful with the exception of the majestic staff. I went for the 35th anniversary and was beyond excited and found the staff yelling at people and very disorganized. The only exception was the woman doing the merch who was kind. The bar tender only filled a double drink up half way, which didn’t happen at any other theater. My biggest complaint was when we entered the theater to take our seats, the person greeting proceeded to yell at us saying we went in the wrong door. No one was directing outside of the doors so we entered the way we knew how to get to our seats (been here twice before). I said ok and went to turn around to leave and go through another door like I thought she wanted, but she yelled again and said fine we could go in but yelled at us about how we shouldn’t get seated. She did not want to give us playbills, but finally did. I was appalled at how we were treated. Never at any other show was anyone so completely rude. We easily found our seats, which were close to the entry point on our own and sat down, still confused as to why she was upset with us to begin with?? I went for a phenomenal experience to celebrate phantom and had an upsetting experience. To top it off the couple in front of me talked the whole entire performance, made out, fed each other candy, etc. we asked them to please stop talking during the performances. Would think if staff wants to get on to anyone it would be people disrupting the performance. Very disappointing.
Written January 31, 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

reise3
1,075 contributions
Nov. 2022 • Family
The Majestic is a beautiful, large theatre that offers the classic Broadway experience. I was so happy to see Phantom one last time at the Majestic before it closes on Broadway. I prefer Front Mezzanine for this particular show to take in the falling chandelier & the movement of the Phantom beyond the stage.
Written January 22, 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

DTsNana
Hobbs, NM84 contributions
Jan. 2023 • Friends
Phantom of Opera lived up to my daughter’s expectations. We had seen the touring version(which was good) but nothing like this. Our trip was moved up so we could see it while on Broadway. If a person has a chance to see it before it goes off they should. The cast, music and sets were great. All very talented people. I have a mobility disability and this was easy for me to maneuver. I stood in line but was told I should have come to the front of the line. The staff were friendly and helpful. Had a great experience at this theater plus a wonderful show.
Written January 17, 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

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MAJESTIC THEATRE - All You Need to Know BEFORE You Go (with Photos)

Frequently Asked Questions about Majestic Theatre

Majestic Theatre is open:
  • Sun - Sun 12:15 a.m. - 12:30 a.m.
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