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Tourneau TimeMachine

12 E 57th St, New York City, NY 10022-2502
+1 212-758-7300
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Review Highlights
No "Time" For Poor Customer Service

Although I find the watches there to be of the highest quality with all the top brands, I was very... read more

Reviewed 2 days ago
Scott j
,
Los Angeles, California
Premium

This store sells the finest watches in the world just about every luxury brand is on display here... read more

Reviewed 9 April 2018
sushiguy79
,
Islip Terrace, New York
via mobile
Read all 32 reviews
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Tourneau is the preeminent purveyor of fine timepieces, striving to deliver a first class customer experience. As the largest authorized watch retailer in the United States, Tourneau offers an unmatched selection of styles from nearly 100 brands, the largest certified pre-owned watch collection, and expert service & repairs. The Tourneau TimeMachine on 57th Street and Madison Avenue is the flagship location.
  • Excellent15%
  • Very good9%
  • Average6%
  • Poor9%
  • Terrible61%
2 days ago
“No "Time" For Poor Customer Service”
9 Apr 2018
“Premium”
Open Now
Hours
Hours Today: 10:00 a.m. - 7:00 p.m.
LOCATION
12 E 57th St, New York City, NY 10022-2502
Midtown
CONTACT
Website
+1 212-758-7300
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1 - 10 of 28 reviews

Reviewed 2 days ago

Although I find the watches there to be of the highest quality with all the top brands, I was very disappointed with the level of personal service I encountered when I went in to see about fixing or possibly upgrading my Rolex. They seemed only...More

Thank Scott j
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed April 9, 2018 via mobile

This store sells the finest watches in the world just about every luxury brand is on display here. My favorite brand is Breitling (maybe one day it will be on my wrist). The salespeople are highly educated on the brands they sell. There is also...More

Thank sushiguy79
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed November 7, 2017

I have an antique Rolex which had stopped working. Went to the Rolex repair shop on Fifth Avenue with it hoping they could repair it. Could not do it they claimed. Then went to a local jeweler who said the same thing and tried to...More

Thank NewYorkCityUes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Reviewed October 21, 2017 via mobile

Wouldn't recommend going to Tourneau on 57th St. & Madison. I was looking for a watch and had earlier in the day gone to their branch at 42nd St & 6th Avenue (opposite Bryant Park), where the staff was very helpful but had 2 of...More

Thank mcsc-squared
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed October 9, 2017

I had purchased from Tourneau before (Oris, for my son) and had my old Rolex serviced here. Downstairs had always been fine (Tracy is lovely), but when I we'd gone in upstairs a year ago with my daughter to look at Rolex for her 21st,...More

Thank TruebritSingapore
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed July 27, 2017

I just purchased my third Rolex with Tourneau and sent in my older Rolex for service. The whole experience was so easy and customer service was par excellent! I especially want to thank Monica in sales and Indra and Maria in service and support. I...More

Thank blk992017
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed March 16, 2017

My wife and I were in NYC in 2007 and purchased a beautiful pre-owned Baume & Mercier gold ladies Hampton watch from their agent Ms. Romano. She convinced us to buy by emphasizing Tourneau's lifetime exchange policy, which guaranteed we could use the purchase price...More

1  Thank Q4285XQbb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed June 3, 2016

I happened to be in NYC with family. I'd already told my wife that I was looking forward to visiting Tourneau as I have a passion for watches. It's a shame that passion is not shared by the staff at this shop. Snobbish, poor product...More

1  Thank Simon K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Erica S, Public Relations Manager at Tourneau TimeMachine, responded to this reviewResponded June 6, 2016

We're sorry to hear about your experience. Can you please provide your contact information so we can follow up with you directly?

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed February 16, 2016

I came here looking to purchase a high-end watch ($10K - $20K) - Panerai. The service here is pretty appalling considering the product that they're selling. The agents' knowledge of the products is lacking - they often contradict themselves or contradict what is posted online...More

1  Thank newy0rker2015
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed October 15, 2015

I ordered my watch repair and it took so longer than expected. Until and unless asking the situation, they never have any respond the status. It is very poor client service and disregard to client voice arrogantly. I never seen the worst attitude to client...More

1  Thank azarashi2015
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nearby
Midtown
This is the iconic New York that so many visitors
imagine before they visit—spectacular skyscrapers like
the Chrysler Building and Empire State Building,
iconic public buildings like Grand Central Terminal
and the New York Public Library, and the non-stop
hustle and bustle of the city streets. Fifth Avenue is
a shopper's heaven where you can find every kind of
store imaginable, with fashion brands ranging from the
...More
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