New York International Limousines

New York International Limousines, New York City: Address, Phone Number, New York International Limousines Reviews: 3.5/5

New York International Limousines

New York International Limousines
3.5
About
New York airport limousine service to NYC for any special occasion.
Suggest edits to improve what we show.
Improve this listing

Tours and Tickets


3.5
9 reviews
Excellent
4
Very good
2
Average
1
Poor
0
Terrible
2

lisae74
Falkirk, UK19 contributions
Great Added Luxury
Feb. 2018 • Friends
Great service, lovely limo and friendly driver. Good communication before travel and would definitely use again and recommend to others.
Written February 27, 2018
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

Lisa E
2 contributions
Great Service and Friendly Driver
Feb. 2018 • Friends
Just returned from a girls' trip to NYC and used these guys for round trip airport transfers. Lovely limo and our driver was smart, courteous and friendly. Great email communication before travel and our delayed flight caused no problems at all. Would definitely use again. Thanks!
Written February 27, 2018
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

5007176
New York City, NY1 contribution
Worst Experience
Jan. 2018
This was the single worst experience I have ever had with any client facing individual. Not only did yell at me repeatedly on the phone but he would also hang up mid sentence if he didn't like what I was saying. What was I saying, you ask? About their contingency plans should anything go wrong with the bus.

The prices were OUTRAGEOUS and after he said that we would receive a partial refund after we ended up taking a different bus, we never received a cent. Countless calls and texts went unanswered or "I'll call you back."

I have not received a dime. Instead, I was threatened, more than once, yelled at repeatedly (coworkers were appalled to hear what was happening on the other end of the phone) and denied the money back that I was promised when the bus we ended up taking was less than what we had paid for.

The bus itself turned out well and the driver could not have been more courteous but never have I ever dealt with such terrible customer service. It was appalling.
Written January 21, 2018
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

Jodi D
Brisbane, Queensland, Australia13 contributions
No show to pick up at JFK airport on a Friday night!!!!
Jun. 2017 • Family
Booked a limousine for Friday night arrival at JFK, months in advance with all details including contact phone, credit card details and email. In the lead up weeks the flight was rescheduled by 20 mins which I notified Jason of by email. All fine according to him! At the airport after 26 hours flying from Australia there was noone there to meet us and we rang Jason, who at first didn't seem aware that he had a JFK pick-up then said nonchalantly that they didn't come because they couldn't find the flight number!
I had given them my codeshare international flight number (and terminal and arrival time) which was all the info I had when I booked but not once during my communication with him did Jason say, by the way can you confirm that flight number because we can't find it. He also had my phone number to text if there were any issues but did not make an attempt to contact me and say they couldn't find the flight number (which did exist, btw and was up in the on the screen in the Arrivals hall where I asked him to meet us at, arriving at the exact time I informed them of).
Worse bit was he acted as if he couldn't care less and said they couldn't do anything about it, had no limousine available and was not prepared to send another. Not even an apology was offered! Seems like they got a better offer so blew us off with a lame excuse.
Basically we always take limousines from airports after long haul flights and have NEVER encountered such incompetence, rudeness and unprofessionalism.
Would NEVER recommend these guys to anyone - they totally ruined our arrival in New York!!!
Written July 9, 2017
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
I welcome reviews no matter what they include,, unfortunately there are people who refuse to acknowledge or accept that these things happen when false information is provided. I never take things nonchalantly. Many reservations are made without correct flight numbers or arrival times. Sometimes I can get the correct flight number by knowing the time of arrival and its origination. but when you come from Australia there is in most cases a connecting flight from LAX or other. In this case the fault was not ours. Occasionally there are other factors where we are very busy and when a passenger arrives on an unknown flight or on a significant delay it can be very difficult to find replacement. Nobody likes losing business. But I try real hard until the last minute if a vehicle is tied up on another service while you arrive unexpectedly on an undisclosed flight. Companies often back each other up when they are shorthanded which was an option if there were last minute flight changes. This was a case of not admitting your mistake and refusing to accept your carelessness. Otherwise I hope your stay was pleasurable.
Written October 25, 2017
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Carolyn L
Swindon, UK46 contributions
Great value superb customer service!
Aug. 2016 • Family
New York international limousines are a great company, professional, courteous, excellent value and great service. Jason is very good at keeping in touch with you and returns your calls or emails very promptly. So helpful. If we are in New York again this would be the company we would contact first. We used the limo service from new York to the airport and they offered a free upgrade to a 10 seater limo. My children were so excited. Jason was also very understanding when our flight into new york was cancelled and our only option was to drive meaning our pick up from the airport wasn't required. A last minute change due to storms. When they came to collect us from our hotel for our return flight they were very prompt. Amazing experience!
Written November 19, 2016
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

Edwardo M
6 contributions
Limo service
May 2016 • Couples
Well it's our anniversary and we were suppose to do this on this past January 23rd but we got hit with that big snow storm and I will update my review after the ride but the one thing I can honestly say about this service I haven't taken yet is that Jason (the owner) is very helpful and has been very kind and helpful. So I have no doubt that the services will match his professionalism and I'll update this tomorrow thanks Jason
Written May 21, 2016
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

Edwardo M
6 contributions
Made appointment
Jan. 2016 • Couples
So far made an appointment for the 23rd of this month 3 hours at $269 and including a bottle of champagne I'll say so far a great deal. Jason the owner was very polite and informative. He even told me that I would revive a 10 passenger upgrade for free. I will return to this app and give my final review after the experience but all in all so far so good
Written January 15, 2016
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

MrOliver_Marcelo
Hong Kong, China101 contributions
~ an ok transport ~
Dec. 2015 • Family
booked this transport service for dec25 pickup. they boast that they monitor incoming flights of clients but apparently , NOT. our flight arrived half an hour earlier though the long queue at immigration and customs should offset the estimated arrival time ended up the transport service is late. need to call the head office to make sure we have transport pick up which actually have, just LATE.

payment includes all ( also gratuity) and yet the driver still asked for a tip. btw, they have complimentary bottled water and few sodas.

it was an ok transport though 1st impression matters. hope they can improve next time i book.
Written January 4, 2016
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

Brunettebabe_37
Red Deer, Canada69 contributions
Amazing limo ride
Sep. 2015 • Couples
We just visited New York and hired this company, the limo exceeded expectations, the limo driver was at the airport, limo was one of the nicest I have ever used, complimentary water ice and pop, great communication. I would definitely recommend them!
Written September 8, 2015
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Anything missing or inaccurate?
Suggest edits to improve what we show.
Improve this listing