Hard Rock Cafe New York
Hard Rock Cafe New York
4

Top ways to experience Hard Rock Cafe New York and nearby attractions

Most Recent: Reviews ordered by most recent publish date in descending order.

Detailed Reviews: Reviews ordered by recency and descriptiveness of user-identified themes such as waiting time, length of visit, general tips, and location information.


4.0
1,630 reviews
Excellent
650
Very good
489
Average
234
Poor
130
Terrible
127

Bogotarocks
London698 contributions
Jan 2024 • Family
Iconic HRC in Times Square and managed to walk in without a reservation. Pretty fun in there and food was decent. Service was a little slow and needed to keep going to the bar to get refills.
Written February 3, 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Rebecca
Dublin, Ireland29 contributions
We decided to dine here in the afternoon after arriving in New York from Dublin. We were served by Janet who was lovely, the food was tasty and the atmosphere was great. Would definitely recommend and will return. Only downfall was the woman who showed us to our seat (from the feel of things, she hated her job).
Written January 15, 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Debbie C
1 contribution
Jan 2024 • Family
We reserved a table about 2 months prior to going as we were a party of 6 and wanted a table at 6.30pm. It gets very busy here expect queues to be seated if you don’t have a reservation. The wait was approx 45 mins to an hour for no reservation.
We had the Beyoncé table and a brilliant server. The ambience of the place is great with a rock vibe. We had prepaid for the acoustic menu through trip advisor and feel it was worth the money as it includes a soft drink, main and dessert. We gave our vouchers to the server and he told us what we could order. There was plenty of choice of burgers, sandwiches and salads but it didn’t include any speciality as that would be on the electric menu offer. The food was great and the fries were the best we’ve had during our whole stay in New York! After our mains we were brought 6 brownies as our included dessert. This was chefs choice on the menu and there was no other options for our offer but suited us all fine.
Really enjoyed the food, atmosphere and service. Would definitely go again!
Written January 7, 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

194traveler
Vienna, Austria66 contributions
Nice atmosphere, fast service, good food and variety of drinks. We enjoyed a bar drink last summer after a show and a dinner this week when we visited NY to enjoy the holidays decoration
Written January 4, 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

WERNER R
2 contributions
If I could give a rating of 0/10 I would! I wanted to spend my birthday dinner here with my wife and adult kids( aged 21 and 23) here cause we wanted a good meal and a great vibe... but we received appalong service! I didn't mind the waiting time of 40minutes to get seated ... but to wait over 30 minutes to try and find the attention of our waiter just to get drinks is totally unacceptable. After we stood up to leave, "our" waiter arrived and tried to make up an apology about cleaning up a broken glass at another table. We left... walked over to Tony's de Napoli where we had dinner the previous night, I explained we did not have a reservation, they immediatly made an exception, took us in and served us with the warmest dignity and the most delicious food! I would recommend them 100x 's over!
Written January 3, 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

David Z
New Delhi, India1 contribution
Dec 2023 • Family
Food was ok music great a little loud but it’s hard rock what do you expect. but customer service is terrible and bartenders steal and pocket your money. Went a few times during my vacation and it became entertaining constantly watching the bartenders steal the restaurants money. They would cancel orders when getting cash after verbally giving guests the costs of drinks, keeping the money as tips. When I requested an itemized receipt once I watched them begrudgingly ring up the items they just canceled. And once I paid with a gift card and they put the charge on a check that I could clearly see wasn’t mine. I don’t need to mention any names specific because it was all of them. Weird a big time place like that things like this go on.
Written January 3, 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Janet L
New York City, NY1 contribution
Dec 2023 • Family
We meet Ms. Debby, at Hard Rock Cafe Time Square, She was very kind and sweet to my family and I. We were here on vacation from Texas. We love the food and will be back!

Thank you for your hospitality ❤️
Written December 29, 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Goggies
Scotland, UK142 contributions
We love Hard Rock Cafe, normally, but unfortunately not this one, we decided to pop in for a drink and food.
Initially we sat at the bar, found the barman pretty rude. We were a party of 8 (ordered cocktails), midway through ordering the barman shook his head at me to stop as he couldn’t do more than 2 at a time, however, was serving other customers in between trying to make ours!
Customer service is pretty dire, due to this we decided not to eat here.
Upon leaving we watched another customer complaining about the service and manner, or lack there of from some of the staff.
Honestly, don’t waste your time going here, would not recommend and wouldn’t return.
There are lots of other great eateries near by, which we experienced, with better service and service with a smile :-)
Written December 20, 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Elizabeth W
2 contributions
Dec 2023 • Couples
Long wait to start with, and we were removed from the bar area for a private event so we were all waiting in walkways which wasn’t ideal for over 30 minutes.
Then they messed the drinks order up, however even though they acknowledged this and waived the drink off the bill, it was a mistake we had to bring up.
Food was average, nothing to brag about.
They clearly wanted you in and out to get the most people in.
Written December 17, 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Rowan1
Isle of Skye, UK13 contributions
Dec 2023 • Couples
Thankfully we had booked as the queue was ridiculous.
Food was ok but expensive for what you got. Drink prices extortionate. With the service charge it made for an expensive burger and chips !
Written December 11, 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

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HARD ROCK CAFE NEW YORK - All You Need to Know BEFORE You Go (with Photos)