Not impressed. This was our first time. The customer service is non-existent.
We took this to get away from the TSA cumbersome service, and are glad we did. But once we got on, there was NO service at all. The “kids” who worked there, and I use the term loosely, just congregated and visited. The food offerings consisted of very expensive, pre-packaged pasteries, and coffee and I think OJ. Cheap cheap everything except the price. We had to pick wrappers, etc. cups and dispose. They were just standing there doing nothing. No gift shop like on the wonderful BC ferries, not remotely in the ballpark. Lots of work to do here. We were hoping for a bit better seat we already purchased upstairs, the whole thing was empty and they still charged us $30. We saw others moved all over where they wanted, without asking or paying.
Think next time we’ll deal with TSA and take the wonderful BC ferry with great food gift shop and amenities.
These people have a lot of work to do to make this more luxurious. They got the price figured out alright, but nothing else. Departure and arrival location were very good.