SPA Le Finlandais

SPA Le Finlandais, Rosemere: Address, Phone Number, SPA Le Finlandais Reviews: 4/5

SPA Le Finlandais
4
Popular mentions

4.0
306 reviews
Excellent
117
Very good
96
Average
39
Poor
23
Terrible
31

Daisy732
Montreal, Canada6 contributions
Stay away
Sep. 2021
Stay away,,,, If you are looking for a quiet peaceful spa to enjoy and relax this is not for you. .Very noisy ,everyone talks including the staff ,even though there are signs
To say silent no one pays attention.It’s a party place. It’s also over crowded! Not enough places to sit around the pool either.If your COVID-19 careful, even if people wore a mask No- 0ne asked you for vax-card. One pool was closed on Saturday which was the busiest day. Sunday it opened to a packed crowd .Hard to fine staff.
Massages and facials were a joke.Very amateurish .it felt like you were in
Assembly line.Very bad experience.
Written September 21, 2021
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

proudmommaHalifaxNs
halifax ns3 contributions
Would NEVER Recommend!!
Aug. 2021
NEVER NEVER AGAIN!!!!!We stayed at the hotel section with the intention of using the spa. NO GO. The spa is across 5 lanes of busy Montreal traffic. I watched people trying to navigate across the road. It was like watching a video game like frogger; waiting for someone to be hit by a car. I could not move quick enough with my knee injury to even attempt the dangerous road experience. The Hotel is dull and drab; old and dated;the hall ways were dark and dangerous. All the time;even during the day!! AMBIANCE lighting?? A joke. You Need a flashlight. Our room was on the second floor. No elevator. Stairwells were dirty and disgusting. We had to drag our luggage up the stairs. I have a injured knee ;Unaccomodating for 1st floor room. For an added $500 it was possible.(if we had pre booked) Staff were rude and uninterested in any customer service. Breakfast include!!! a joke!! pastry and bagel available but don't expect to toast to toast that bagel.! VERY VERY disappointing. We were there on business in the area.; NEVER again. Would NEVER NEVER recommend this Hotel.
Written August 28, 2021
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

diambro
Montreal, Canada17 contributions
Terrible experience.
Aug. 2021 • Solo
I have been to this spa several times before and generally always enjoy it but not really for the massages. I tend to find the massages here very mediocre. The grounds are nice but it is often overpacked with absolutely nowhere to sit or put your bathrobe down.

I went a couple days ago alone and really did not enjoy my experience this time. I reserved a 90 minute deep pressure massage that was to be from 12pm-1:30pm. At 12:02pm, I was still waiting in the waiting room for my masseuse. By the time she came to get me and escorted me to my room and then chatted with me and FINALLY began my massage, it was about 12:20pm. I assumed she would massage me for an extra 20 minutes at the end but at 1:30pm on the DOT she ended my massage. I spent $220 for a 90 minute DEEP PRESSURE massage and got a 65 minute relaxing massage. My masseuse was very “meh” and just seemed so cold and uninterested. Honestly, taking your sweet time to bring the client in to the room when they have paid for that time is unacceptable.

After my massage I figured I would go outside and unwind a bit from the annoyance of my massage only to find that there was not even one chair for me to sit down on by the pool. I decided to get some lunch and at 1;40pm, there were barely any options left so I packed up my stuff and just went home. One more thing, parking is a real pain here. Their parking is always packed and they make you park in another lot down the road but good luck crossing that road with cars speeding by and no crosswalk or light.

Left with a lot to be desired this time. I have another massage booked with them in august but I think I will cancel and go elsewhere.
Written July 31, 2021
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

falala
Montreal, Canada292 contributions
Nice relaxing spa
Jul. 2021 • Couples
We enjoyed our time and would come back. Can something please be done for the second parking? It is extremely dangerous to cross such a wide street with no stop signs.
Written July 27, 2021
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

GlobeTrotting633155
2 contributions
Terrible experience
Sep. 2020 • Friends
It’s far from what it used to be. I couldn’t believe how loudly people were talking. When I went the biggest pool was closed because they were painting it. Had to deal with the smell of paint all day as the workers were actually there doing it while the spa was open for some reason. Despite being told at the desk to leave our phones in our lockers plenty of people had them with them and were taking selfies and videos. The worst part of my day was the noise. I’ve never seen a spa with so much noise. People were laughing and using their daily voices. The one time I actually managed to relax in the hamacs 2 middle aged women came right next to me and started talking about their gastric problems. The employees did nothing to stop the noise. Also they have lots of seating but none of them are actually comfortable. Most of the clients are extremely rude and stayed in the same spots for hours despite knowing that due to covid there are limited places. I wouldn’t recommend it at all. It’s like paying 60$ to attend a pool party
Written September 17, 2020
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

momofthreeMontreal
montreal20 contributions
AVOID AT ALL COSTS
Aug. 2020
Horrible experience
We booked a group of 6 and had friends a group of 4 as well.
Our group of 6 was all charged for towels and bathrobes, despite us being there before and not charged for towels ever before and NO WHERE on phone reservation, email confirmation or voice message left were we told we would have to pay.
We quickly found out that the staff decides who they make pay and who they choose to not charge based on their own personal feelings, which is unethical but also DISCRIMINATORY!

When some of us asked to change out a WET towel before our massage some of us were told there would be a cost and some of us were swapped a fresh one at no cost. The group of 4 who checked in slightly after us, all were given towels and robes at no charge.

When we ask to speak to manager (who i don't believe was a manager and was not wearing her name tag despite trying to point to it to mock us when she quickly realized she wasn't wearing it) to inquire why despite us asking about charges we were made to pay upfront, we were told it is up to them to decide who they make pay or not. That is the most unprofessional, ridiculous, unethical reply possible and and is basically discrimination. On that basis alone, I would never return.

We also had issues with our massages which were booked, confirmed by email and reconfirmed at check in and 2 of us had to lose time because the massage therapist showed up 1/2 hour early calling one of us that was in the pools expecting to go 1/2 later and another one of us had to be delayed to come find us. No compensation or care on either of our missing time was given.

Also found some areas quite dirty (like the floating bubbles) and did not see areas being cleaned on a regular basis like we saw at other spas.

Furthermore all complaints were sent by email to the Spa and NO FOLLOW UP was ever given. STAY AWAY!! There are so many other great spas to visit with upfront policies, fair practices and great customer service, Le Spa Finlandais is NOT ONE of them!
Written September 11, 2020
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

Alexandra
1 contribution
Go elsewhere
Feb. 2020
Having been to the other spas in the Monteregie, this one was my least favourite. While it was a beautiful location, and the supervisor handed out everyone hot tea and marshmallows, the experience was not what a calming visit to the spa should be.

Service
First off, the staff was rude. We were rudely ushered into our parking spaces, told to leave space for other people in an abrupt way, which immediately offset the experience. The receptionists are not very welcoming and nice. Could use some customer service refinement, in the likes of Bota Bota and Strom.

Amenities
You have to pay for your bathrobe and (1) towel. The locker rooms are tiny and not very clean. There are no makeup wipes.

The spas are very nice, and there were a lot of relaxing areas all over the place. However, it was overcrowded for the small location, which ended up being very loud and non-relaxing.

We did not try the bistro, but it was cute, right next to the reception.

TLDR: go to Strom.
Written March 12, 2020
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

Antoinette
3 contributions
Very loud
Feb. 2020 • Couples
I put 2 stars because the spa is very nice but the experience was ruined because everyone was talking loud. I’m not someone who usually complains but in a spa you’re not supposed to hear anyone talk and I felt like I was at a public pool, I could hear a conversation going wherever I went (even in the saunas). I understand that you might have something to say to the person you come with sometimes but having a plain out conversation and not doing anything to avoid being heard is disrespectful. The worst part is that the staff walks by and does nothing about it. Not going back
Written February 24, 2020
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

xJAIMIEx
Toronto, Ontario48 contributions
Romantic Spa Getaway
Feb. 2020 • Couples
Truly serene. Booked a couples massage and it was beyond amazing without a doubt one of the best massages I have had. Afterwards we explored the various saunas, steam areas, hot & cold pools. Lots to experience and see. Very relaxing getaway and just perfect to experience in the winter time with that special someone.
Written February 13, 2020
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

Nicole C
6 contributions
What a nice experience!
Dec. 2019 • Friends
I didn't expect to impress me at all! But it blew my sensors! I can not believe that this spa is in the city! An interesting concept of relaxation!
Thank you for giving me this moment!
Written December 29, 2019
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

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