We had a very relaxing and peaceful day at the Nordik Spa! Lunch at the Tapas Bar & Lounge did not disappoint, the charcuterie board and duo dip were both refreshing and filling! Each and every pool or sauna we got into was lovely and the different zones of noise level around the spa were also brilliant! The one downside was the end of the day, we paid a lot for a classic hot chocolate at the Mezz Cafe but what we got wasn’t even worth $2. Luke warm and a cup half full is not what you expect. Finally upon leaving the spa I had to get money back on my debit card from the pre auth that had been done at the beginning of the day, the young gentleman and lady (who I would assume was some kind of supervisor) were not exactly the most friendly and quiet rude. Following this we asked to get a taxi and the gentleman wasn’t helpful at all, almost as though I was asking for too much just because I wanted a number? Overall a brilliant spa, just disappointed with the customer service from too many of the employees.

Nordic Spa is huge. Countess hot and cold pools and "tubs". Saunas galore, aromatherapy rooms, etc... Didn't have any treatments done as we just opted for a day pass.Did get to experience the "towel whip", that was unreal! Don't miss that! Three issues, the check in process is a mess and not very organized they need to button that up. You can only put $150.00 on your "bracelet" to charge food and drinks. One lunch and that's gone and you have to go get you card out of your locker and stand back on the check-in line to add more funds. Just very time consuming and not very "relaxing". Lastly they allow too many people on the premises. They really need to cap it as they do not have the facilities to accommodate everyone they allow in. Staff was super friendly and the spa is very clean and extremely well maintained.

The height of relaxation in the Ottawa area. Lots of space to move about freely. Plenty of pools, saunas, and relaxation areas. Quiet zones, quiet talking, and loud zones are available for all types of crowds. Lots of towels around and fresh robes if needed, and pleasant touch to have lots of masks around for guests to keep switching out. Cool touchless door openers for covid safety. Wrist band for opening your lockers and for paying for treatments and food. Suggestion to come in the evening after the crows die down and the sun is about to set, the night time is beautiful and more relaxing. Staff is friendly and helpful. Parking lot is usually very full. Good is good, drinks are a little pricey and they only serve one drink per visit to the bar (no ordering drinks for friends). Free tea stations and water bottle filling areas.