Elements Day Spa

Elements Day Spa, Port Dover: Address, Phone Number, Elements Day Spa Reviews: 4/5

Elements Day Spa
4
What people are saying
Poorly organized - we didn't even get our massage!
May 2019
With quite a mix of both good and bad reviews, I was hesitant to book with this spa, but I thought as long as we arrived early, things should go well; so I decided to give them a try - but unfortunately, we were very disappointed. The manager, Scott, booked our appointment himself (over the phone). When we arrived yesterday, we were met by a confused staff member who actually normally worked at the restaurant upstairs. She told us that one of the estheticians who was supposed to be on schedule that day had a funeral to attend (which was totally understandable - we have no issues with that at all, of course!) But Scott found out about this at least a week in advance, and rather than ask another esthetician to come in that day, he cancelled all the appointments (apparently they were supposed to be fully booked), gave the entire staff the day off (including himself) and asked one of the restaurant staff to sit at his desk all day instead. We were told that he tried to call us once, and he left a voicemail - which I never received. I asked the restaurant staff member (who was very nice and tried her best to accommodate us, although her options were very limited) what phone number they had on file for us, and it was barely legible in their paper-and-pencil (literally) appointment book - so I don't even know if Scott called the correct number. He only left one voicemail and didn't bother to follow up to make sure we received his message. The restaurant staff member had offered to try to contact us, and he told her not to! I asked if we could at least fill out the health paperwork while were there, so we wouldn't have to next time - but the restaurant staff member apologized and said that the estheticians carry the forms on their person at all times, so she didn't even have access to one for us to fill out - that seems ridiculous to me. My husband took time off work for this appointment, and we arrived for nothing - I can't believe how poorly run this establishment is. In addition, I used the washroom while we were there, and I did not get the impression that it was properly cleaned. We will not be back. :(

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4.0
17 reviews
Excellent
11
Very good
1
Average
2
Poor
2
Terrible
1

Alison H.
1 contribution
Poorly organized - we didn't even get our massage!
May 2019 • Couples
With quite a mix of both good and bad reviews, I was hesitant to book with this spa, but I thought as long as we arrived early, things should go well; so I decided to give them a try - but unfortunately, we were very disappointed.

The manager, Scott, booked our appointment himself (over the phone). When we arrived yesterday, we were met by a confused staff member who actually normally worked at the restaurant upstairs. She told us that one of the estheticians who was supposed to be on schedule that day had a funeral to attend (which was totally understandable - we have no issues with that at all, of course!) But Scott found out about this at least a week in advance, and rather than ask another esthetician to come in that day, he cancelled all the appointments (apparently they were supposed to be fully booked), gave the entire staff the day off (including himself) and asked one of the restaurant staff to sit at his desk all day instead.

We were told that he tried to call us once, and he left a voicemail - which I never received. I asked the restaurant staff member (who was very nice and tried her best to accommodate us, although her options were very limited) what phone number they had on file for us, and it was barely legible in their paper-and-pencil (literally) appointment book - so I don't even know if Scott called the correct number.

He only left one voicemail and didn't bother to follow up to make sure we received his message. The restaurant staff member had offered to try to contact us, and he told her not to!

I asked if we could at least fill out the health paperwork while were there, so we wouldn't have to next time - but the restaurant staff member apologized and said that the estheticians carry the forms on their person at all times, so she didn't even have access to one for us to fill out - that seems ridiculous to me.

My husband took time off work for this appointment, and we arrived for nothing - I can't believe how poorly run this establishment is. In addition, I used the washroom while we were there, and I did not get the impression that it was properly cleaned. We will not be back. :(
Written May 18, 2019
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC.

donna3444
Hamilton29 contributions
Spa
Dec. 2018 • Solo
Great service. Great spa and the people are very friendly. They perform quite a few services. Had my brows and eye lashes dyed. A great job was done on them.
Written January 25, 2019
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC.

skbro23
Port Dover, Canada62 contributions
Elitest
Nov. 2017
Everything about this place screams that is only for the wealthy. Having had the worst meal at their restaurant, I would not recommend this place to anyone. I abhor snobs!
Written October 1, 2018
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC.

Vicki Joan
Port Dover, Canada3 contributions
Friendly, experienced esthetician
Aug. 2018 • Solo
Always a treat to enjoy pampering here-- great lake views while you wait; caring, estheticians who attend to the details of services with friendliness and positivity.
Written August 7, 2018
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC.

litlin8888
Simcoe, Canada1 contribution
Relaxing with amazing views
Apr. 2018 • Family
My daughters and I recently had the pleasure of spending a morning at Elements Day Spa. We arrived early before our scheduled manicures to enjoy the saltwater pool and sauna. The view from the pool was great and the pool was warm and relaxing. I enjoyed the sauna and my girls raved about the rainfall shower and body jets. My girls and I both had a great experience and are planning another visit.
Written April 19, 2018
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC.

Lynneee S
Port Dover, Canada27 contributions
I love Sylvia!... She is the best ever....
Oct. 2017 • Couples
Love the pool, and staff, view....well everything... I'd go everyday if I could. Mani pedi good too...
Written November 8, 2017
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC.
We're so happy that you enjoy visiting our spa and look forward to seeing you again soon.
Written November 10, 2017
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

gottogo2012
Port Dover, Canada13 contributions
Fantastic
Jul. 2016 • Couples
We've been to Elements Day Spa before and had a wonderful time. Enjoyed a few wonderful spa treatments, the pool and sauna and the amazing rain forest showers. The staff are so friendly and helpful. We were supposed to go elsewhere for dinner but ended up at Davids Restaurant which was wonderful. Love the spa, the staff and the restaurant. Osso Bucco for dinner... yummy.
Written July 26, 2016
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC.

Cathy S
Haldimand, Canada140 contributions
Lovely location, friendly service, expensive
May 2016 • Friends
It took me a long time to write this review as I wanted to be fair. I enjoyed my facial very much and the view and location are lovely (overlooking Lake Erie) but I have had similar applications done at reputable spas for much less cost. Things were disorganized when we arrived for the first appointments of the day. Some staff, while skilled, could take a hint from clients - some of us don't want to chat (or listen to your stories) throughout our time together.
Written July 3, 2016
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC.

RoadWeary2011
Toronto, Canada96 contributions
The view is the best part of the experience
Jun. 2016 • Couples
A 45 minute pedicure was really 30 minutes. Basic scrape and file. Leg and foot massage lasted less than 30 seconds. The price is only worth it if you are able to use the rest of the spa. In my case it was obvious that they were in a hurry to close early which did not allow the use of the pool. Not happy at all.
Written June 19, 2016
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC.
We are sorry that you did not enjoy your men's pedicure on your last booking. When your pedicure was booked by your wife it was mentioned that if you would like to take advantage of the spa facilities that you would need to do that before you start your pedicure as the pool and sauna closes 30 minutes before the closing of the spa. It is unfortunate that this information was not passed onto you since your pedicure was booked in the last hour of operations. I apologize if you feel that your pedicure ran short and was substandard and would have appreciated it should you advised me at the time so I could have looked into it further for you. We strive to offer the best of quality and service for our guests. We do hope that you will join us again at the spa and have sufficient time to enjoy our facilities.
Written September 20, 2016
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

ValyaR49
Stoney Creek, Canada198 contributions
My escape place
Mar. 2016 • Solo
I love this place, the location is incredible an the facility is just beautiful . Not only are the prices for RMT an regular SPA services very reasonable but the additional benefits make it great. There is a sauna and a small salt water pool where you can relax an look over Lake Erie, also a nice area to relax with magazines an drink.. In the nicer weather you can also get food service outside . The actual spa services are also excellent. The Manager (Scott?) very nice too
Written March 22, 2016
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC.

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