I am writing this review with a heavy heart as our group of 12 experienced an extremely disappointing service from this tour company. We had booked a climb to Pieter Both mountain for Sunday, 23rd June 2024.
Despite reviewing the weather conditions and making numerous attempts to contact the company from Saturday morning, we were met with complete silence. We tried reaching out through all possible contact numbers and social media platforms, but to no avail.
What adds to our frustration is the fact that we had already paid for the climb. Since last week, we have been trying to get in touch with them, but there has been absolutely no communication or response on any of the contact points provided by them.
It is disheartening to see such a lack of professionalism and disregard for customers. We had high hopes for this adventure, but unfortunately, our experience has been nothing short of disappointing. We hope that no other group has to go through what we experienced.