Historical & Heritage Tours • Boat Tours
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What travellers are saying
- We had an amazing family pre-Christmas dinner on the N.W. Paddlewheeler.
The staff was great! Very accomodating (even with an active toddler), pleasant and quick service. The turkey dinner was delicious and the vegetarians in the group said their's was good as well.
I would highly recomend them and will certainly be going out with them again.Written December 18, 2022This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
- DO NOT BOOK!! THIS IS A SCAM!! I went on the Ace Charters website and booked a wine tour for 3 people. I was immediately booked and charged $350. I called the next day to ask if I could choose the wineries we would be going to. A man answered and said he would call me back. He never returned my call so I called again multiple times and I got no answer. The next day I called again and the man told me they won’t be doing wine tours right now due to Covid (he said the wineries were closed but they are not). I said that’s fine because he told me I would be refunded. I ended up booking a wine tour through a different company (Vancouver Wine Tours!!) and it was wonderful. In the meantime I kept receiving reminders of my wine tour with Ace Charters even though they had “cancelled” it. I called to ask for my refund to be processed and Narender told me he would contact head office to have the charge refunded and told me it would be processed by the following day. I have still not received a refund and it has now been 4 days. The company won’t answer any phone calls and they are ignoring my voicemails. I know they are screening my calls because if I call from a different phone they’ll answer. This is a scam and I doubt that any of the other reviews are real. This is a terrible company and they owe me $350 for a wine tour they never followed through on.Written May 19, 2021This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
- Further to my Paddle Wheeler River Tours review from June 9/2021. I booked this tour on the phone June 4/ 2021 ..money $300 removed from my credit card June 6. Have called your company and spoken to you, or one that represented your company on 3 separate occasions. The last time ensuring you had the proper email address. To no avail. I am forwarding my e mail address to you again. I have spoken with my credit card company and Consumer Protection Bureau about this matter.. I have yet to receive a confirmation on this June 26/21 trip. It is now 17 days since I made the reservation and failed to get confirmation.Written June 20, 2021This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
New Westminster Tours Information
|Tours Prices From||C$732|