This was my very first tour I ever booked on my own, and it was a thousand times better than I ever could have imagined. The whales came right up to our boat and were even spraying us! The staff was so kind that even if we didn't see whales, it still would have been worth the trip. They teach you everything about the whales they observe, and they also do everything in their power to make sure they do get you to see some wildlife. Also, the boat was comfortable, warm, had inside/outside options, and bathrooms. This tour is beginner friendly and very safe. They also sold adorable stuffed animals and had the best free hot chocolate I've ever had! I did a massive Pacific Northwest tour and this was my favorite part of the whole trip. :)