We were on a vacation in Quebec for 3 days and, on our way back to Toronto on December 8, 2024, our train to Montreal was delayed for 1.5 hours. We were worried because we realized we definitely will missed the connecting train to Oshawa.
However, God sent us an angel, a gentleman who was a off duty VIA employee (his name is William) sitting next to us (I am on car 3 seat 8D). He took the initiative to help us, dismounted our luggage's from the compartment, worked with other on duty employees and helped us connect with other on duty employees. He even carried our lugages to the connecting train. We were running behind him. We don't know how to thank William and all the VIA employees for a superb service. We are really appreciate, and may God bless William and his coworkers. Thumbs up for VIA!