It was a crazy cold day but everything was worthy. As in the description, we truly felt like passed a VIP tour day, they even offered hand sanitizer and mask for free. The driver was friendly and professional even under the icy and snowy weather. The ice hotel is such a wonderful place, the pure beauty should always be admired. The tour guide was knowledgeable, we've learned a lot. And she also walked us even during free time in Quebec City, this saved us from the insane cold. She also took some great photos for our family. Thank you so much Concord Tour, for your great teamwork.