I pre-booked a ride from the Airport and found out, once landed, that it has been canceled by the driver by SMS and charged.
I immediately wrote a complain with all details to the Naveco email system.
Few days after Naveco answered me back offering 10 euro discount for future trips and a full refund for the ride.
Despite the inconvenient in the evening and the fact that I have to get another taxi, I appreciated the fact that they acknowledged the issue and tried to fix it.