Very well organised from booking to drop off. Pick up was very early, 7 am but from a very convenient location. Also meant missed some of the crowds. 1 hr journey time either way in a very comfortable bus with interesting and informative video. Driver was great and attentive to our needs. Can leave belongings on bus while doing your tour. Offered lunch bag to buy glad we didn’t as no real need, can bring own food for bus. English speaking Tour guide was excellent, passionate and knowledgeable. Our group had a young child aged about 10 who became very upset during the early part of the tour and had to leave the tour. Please note it is not suitable for young children. Tour lasted 6 hours in total with about 3.5 hours in the camps. Never felt rushed and whole experience was excellent. Highly recommend!!