This place is absolutely amazing... Our party of 25 had reserved and upon arrival we were given bracelets, a map, and our guide began the tour. You go through a bunch of different sections where you see sloths, monkeys, wild cats, butrerflies, toucans, and other birds.. Lots of staff around to provide plenty of information. There is a little hut or home to show you what life was like years ago, and you get a taste of the sugar cane, cheese and tortilla. The walk around the waterfalls is a bit strenuous but very manageable. They are absolutely magnificent, refreshing, just lovely. There is a restaurant with an all inclusive buffet, with pizza, salad bar, local dishes, fresh fruit and 1 dessert. Plenty of indoor and outdoor seating. Gift shops, restrooms, etc... The ride was a bit long to get there, but totally worth it!!!