From start to finish what a great experience, our plans changed and we needed to move our reservation from a Monday to the Friday this was done with no fuss, and at a time slot we wanted. On arrival we were greeted by a very professional and friendly ground staff, from the get go we felt like we were in very safe hands. Once on board the helicopter, put on the headsets to a very friendly pilot and we instantly knew we were in safe hands, the flight was circa 26 minutes and covered everything you would want to see in NYC which an excellent commentary and history lesson. Both landing and take off were very smooth and has restored my confidence in flying again. Don’t pick the cheapest online, pick the best a modern fleet of really comfortable (I am 6’4” and a big guy) but had no trouble getting in and out of the helicopter.