This tour is simply amazing, an experience of a lifetime. Rayn is super nice and knowledgeable, literally knows everything about the NYC subway system. He told us lots of interesting and cool information about the system, how things work, revealed several hidden spots, and details we would not have noticed. He is genuinely kind, helpful with a good sense of humour, so these two hours flew by quickly. We appreciated that Rayn provided us with earbuds and as he spoke into a micro port, we could easily hear and understand him even when it got very loud.