It was a round trip from NYC to Bethesda, MD. Going south was indeed perfect: an excellent driver, precise on-time service, an extremely clean bus, w/ lots of leg room. The same can be said about the return except for one incident: the driver decided during the ride to fully open her window. When I requested that she close the window, she replied that someone was eating chips and that as soon as the chips were done, she would close the window. I was sitting diagonally across from her in the front row...it was 40 degrees outside, and no place to move, the bus was full. Seemed pretty inappropriate -- at least close the window a little bit, make an effort to make the customer happy. It was another 10 minutes before the window was closed. Not cool. Actually, it was cold (and I was wearing two shirts and a microfleece vest). Management should have a chat with her.