In booking I see and understand the 22% tax, although quite high. But now there is also an additional 10% "service fee" that is not explained. Thirty three percent on top of the room charge is quite a bit. Holiday Inn nor Intercontinental in Guatemala does not show this additional "service charge". Can you explain what it is for and why the need to charge this if no other ihg hotel is charging this?
My husband and I will be traveling to Guatemala and other destinations. Will it be possible to store our luggage at the hotel while we are not there or occupying a room? We would be staying a total of 4 nights but not consecutive nights.