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Pacific Trade Winds Questions & Answers

notts

Hi, How did the company make the refund, we have an issue at the moment with one of the airports closed so they owe us 700 dollars. They said they cannot refund on the card we paid with and want to keep our money for "incidentals " on the trip, then send us a cheque at the end of the trip,for the remainder. Obviously as its in dollars its no good to us in UK after the trip

1 month ago Answer

4 answers

Attraction representative
ptwarenal
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Hello sunNotts, The reason it cannot be refunded on your card (at least not recommended) is that it is an international transaction. In Costa Rica, this is an extremely lengthy and costly process, requiring extensive documentation. It takes an average of 3-4 months through Banco Nacional de Costa Rica (the national bank) and something that we do not have control over. For that reason, nearly everyone prefers a check, which can be expedited if necessary. If a refund is warranted, you can receive your money now, but that vast majority of clients prefer to wait until their trip is over so they can use the money for incidentals (without losing credit card acceptance fees from the vendors). In Costa Rica, the banks only offer credit card acceptance for the US dollar or Costa Rican colon. We accept payments in US dollars which is why it is refunded in US dollars and can easily be exchanged for other currencies. Our Customer Delight Team will be happy to answer any other questions. We are here to assist you in any way we can. Have a wonderful day and pura vida! ~Pacific Trade Winds Management

1 month ago
South Riding, Virginia
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We booked a fishing trip as part of our vacation through this company. After seeing the type of boat, my husband called and canceled that part of the trip. We had already paid for everything. We received a refund without a problem. It was in the form of a check and not a credit on our card but hey, money is money. Can't speak for dollars vs. Euros or Pounds. Pura Vida!

1 month ago
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I planned a trip for two. The other party cancelled. I was pleasantly surprised to receive a check in dollars within two weeks after I returned. I don't know how they deal with British Pounds.

1 month ago
Maumee, Ohio
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I'm afraid I don't have a clue as to how to answer your question. I don't recall requesting a refund.

1 month ago
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