Can you please tell me the directions by train from Narita Airport to your hotel, from the baggage area. I appreciate the details. Also, I would be staying with you on December 23-december27?
We took a private van from the airport to the hotel, so I cannot give directions. It did take a very long time, over an hour, to get there because the traffic is so bad.
Cancel your reservation and never look back. This hotel is the worst place I have ever stayed. There are holes in the walls covered with tape. Don't stay here.
I doubt very much if you'll get an answer from the hotel through this forum so you should confirm the booking directly with the hotel. But the hotel is easy to reach from Narita. I took the Narita Express from Terminal 1 (also stops at T2). Buy your ticket as far as Shinagawa. Change in Shinagawa to the Yamanote line and go to Meguro station (you can continue to use your ticket as far as Meguro). The hotel is only a few minutes walk north from the west exit.
Alternatively, you can take a limousine bus from Narita to the Westin Hotel in Ebisu. The Westin is around 10 minutes walk from the Princess Garden (south in the direction of Meguro) or you can take a taxi for around 900 yen between the two hotels.
In both cases, buy a return ticket to save a lot on the fares.
Get an answer from Hotel Princess Garden staff and past guests.