This sounds so like our experience & when I recently asked them if things had improved The Wroxeter blocked me from their Facebook page!! This suggests to me that things have not improved at all even 18 months on from our visit.
We recently stayed at this hotel and had the most amazing time.
Perhaps you should of picked up the phone or sent in an email asking questions of your concerns. I don't think writing on on a business Facebook page is polite!
I found the hotel fine, no problems with staff, they were very friendly & helpful, also rooms were clean & of a good size. Also the chef amended meals for me as a veggie & having intolerances. I had a voucher & thought it was good value for the money.
I don't know what it was like before so can only base my answer on my experience. I attended a wedding here in January and the staff were excellent and the food was good and the drinks were reasonably priced. The place it's self is in good condition and the rooms are spacious and clean. Hope this helps
Get an answer from The Wroxeter Hotel staff and past guests.