Not a question, this is more of a statement.
In all my years of travelling I have never had such great service and quick replies/help with questions. The staff at this hotel is absolutely incredible.
I think sometimes it takes a bit for the questions on TripAdvisor to reach the hotel. When I've contacted them direct with any question I always get a reply within an hour, sometimes a matter of minutes.
I really feel like this is a testament of a well run business. Staff are very involved and honestly the most helpful service I have ever encountered.
Just wow, very impressed.
Get an answer from Hotel Cielo staff and past guests.