Would like to know why could not use my Debit card to hold a room.. The lady told me no... I explain to her it was like a Credit card and she told me sorry just Credit card only...
Thank you for submitting your question.
I am the Guest Services Manager here at the Holiday Inn Express, Airport-Calgary and I am happy to answer your question.
Here at our property due to hotel policy we require a valid credit card to confirm a reservation and also at the time of check in the credit card would need to be present with matching photo I.D.
The issue we have seen in the past with allowing guests to check in with prepaid credit cards or Visa Debits is that if we take an authorization on those types of cards it only causes a great inconvenience to the guest with having the authorization released from their banks.
Please know we would have truly enjoyed having you staying with us, we just need to ensure we stay consistent within our policy.
Depending on where you are and company policies, debit cards are not permitted for certain things like room reservations and car rentals. They will typically allow you to pay the final bill with a debit card but require the credit card to make the reservation and place a hold on the deposit.
Get an answer from Holiday Inn Express & Suites Airport - Calgary staff and past guests.