The reviews are not getting any better and being ranked at #107, you think management would respond to the reviews!
Ranked at 107 is ridiculous. Service is great and friendly and you are not served by only one dedicated server....as many as 3 different ones will be around your table. The food is typical roadhouse...some very good...some mediocre. If you are looking for a fun atmosphere with lots of big Screen TVs and yes some noise it is as good as any spot is in town and when the roof top patio opens it gets better !! Don't believe the negatives unless they are coming from retirees who want quiet sophistication, dim lights and a stuffy atmosphere.
The servers act like they are new to the planet Earth.
I don't think having management respond online is a sound management tactic. They should simply focus on running their business with a focus on slow improvement. The ranking of 107th is clearly biased to anyone who eats out regularly. People should simply look at the star rating of 3.5 out of 5 and realize it is ok to good depending on the day, not excellent. In my opinion it does have the best patio in town and is one of the top 5 places to watch sports at the bar. Focus on slow improvement on the consistency of the food being served and things should improve over time.
Get quick answers from Jack Astor's staff and past visitors.