How can you, in good conscience, steal security deposits?
My non smoking sister stayed with you this weekend, I bought her a Groupon for Christmas, and you did not refund her security deposit.
Upon arrival there were cigarette button on her balcony. Upon checkout the receptionist said my sister needed to wait while staff to checked the room. The receptionist then said, "OK, it is done." My sister then left, assuming her deposit was refunded.
your sister spoke with our Front desk manager over two hours ago
and was confirmed that deposit is already refunded in her credit card
theses my take few days until she received and see the credit but rest assured it is done
Get an answer from Le Nouvel Hotel staff and past guests.