I think is a very unfair review of The Arabella, I know Diane and Graham go above and beyond their duties as hosts. Beds, pillows, sausage, tomatoes, and mushrooms are all petty things. I can understand why they don't want to do late check out because that means they can't use that room for any late enquiry guests, as for £63 it's only £52 per night for a double room don't understand that. We are all entitled to our opinion but I think looking at all other reviews for this hotel it's unfair.
Get an answer from The Arabella staff and past guests.