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Il Covo Restaurant Questions & Answers

Mombasa, Kenya

This negative feedback is very surprising and disheartening. We have served several customers since we reopened the restaurant under new management on 12th April 2017 and since then we have only been receiving very complimentary comments save for a few feed-backs on areas where we can improve. It is most unfortunate that you found your experience so totally unpleasant because of the 'overpriced' wine despite the fact that you had complimentary remarks on the pizza you had as per the conversation you had with me as an owner of the restaurant. Whereas it is your prerogative to express your opinion freely, we take exception in the manner you tried to portray Kenyans as people who have no appreciation of wines and therefore deserve the cheap cask wines. We, at the new il covo restaurant under new management tend to differ with your opinion and that is why we have introduced House Wine from carefully selected set of bottled whites and reds. We go a step further in letting our valued customers taste any of the wines on offer in order to ascertain the grape which goes well with their palette. We believe wine should not just be consumed to get one drunk but rather to compliment one's meal experience. We continue receiving very positive remarks about our House Wine from customers who appreciate value in its entirety. We regret that you found our new baby not pleasant to the extent you could use derogatory words such us 'absolutely crab' to describe it. Just for your information, we have had a good build up of clientele and its no longer the empty restaurant you found on our second day of soft opening. We shall always endevor to ensure that our customers get maximum value for their money and will always listen to constructive feedback for purposes of improvement.

Esther W. (owner)

over a year ago Answer

3 answers

Restaurant representative
CaesarW6
Mombasa, Kenya
Helpful answer
2
Votes
Not as helpful

Hi Larry,

Kindly accept my sincere apology. indeed my response was meant for someone else and am still trying to figure out how it got tagged to you. We take your feedback seriously and am happy to announce that I did share it with the concerned team member. We look forward to your next visit and ones again, pls accept my apology.

over a year ago
Restaurant representative
CaesarW6
Mombasa, Kenya
Helpful answer
0
Votes
Not as helpful

I forgot to mention that il covo is now under new management as ownership has changed hands since mid April 2017. My husband Caesar and I own the place now. Am sure in your next visit you will have a better overall experience.

over a year ago
Kitale
Helpful answer
2
Votes
Not as helpful

Hello Esther, it is clear that you have mixed up my review with another. My comment was polite, and I only referenced the long wait to be served and the additional long wait to receive the bill. I had no issue with your wine. Peace.

over a year ago
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