Nicky, Based on your feedback, it looks like substandard treatment. May I asked why have you rated it 5?
To be honest - I don't know where you saw the "five" maybe it has to do with an older comment. Me and my wife have been over a long time frequent customers there, also brought our guests to stay. We'd a longer break we didn't visit the Hotel and so we've been really surprised about all the more negative changes. There have been more personal things we haven't been happy with - f. e. most of the staff we'd known and felt good with had left - as far we heard they're involved in building up a new Resort on the other side of the Mekhong. There have been other - temporary aspects - such like the different construction areas. But there have been also smaller and bigger things we didn't like anymore. Former owners invested a lot of work in the car of plants and pathes in the garden - which had been gone completly. Entering a room there always have been fresh flowers and some fruit - so there was a Gerbera changed into a musty straw flower after our four days stay - don't ask how the bananas looked like.
Other things have been more important - so the door of the shower cabin where some small, easy to change plastic parts had been broken and nobody took care - same like musty corners in the bathroom. What really made me feel sad have been the conditions of the buildings - where roof tiles had been broken - the straw at the REstaurant Pavillion was partly gone etc.. Maybe they have been on the way to change all this - everything might have been planned to become renovated - but they charged us a relatively high price even it was "off-season" - so you might imagine why we haven't been such happy about what was offered to us while staying.
Get an answer from Le Bel Air Resort Luang Prabang staff and past guests.