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Hyatt Place Champaign-Urbana Questions & Answers

why can't you keep a waiting list? I have been forced to repeatedly call your facility to see if a room open up and its very annoying. A simple waiting list can be used to call someone if/when you have a cancellation would keep me from having to call your facility daily for this service.

over a year ago Answer

2 answers

Property representative
HyattPlaceChampaign
Champaign-Urbana, Illinois
Helpful answer
-2
Votes
Not as helpful

PjE,

It is our policy to not keep a waiting list for any and all special events. We do not selectively hold back inventory for any events, so that our guests all have the same opportunity to book our property. if someone cancels we return that room back to general sale immediately.

over a year ago
Helpful answer
2
Votes
Not as helpful

That doesn't help. You are forcing everyone to call back repeatedly to see if a room opens up. A simple waiting list done on a first come first serve basis would allow people to be notified if a room becomes available without the repeated phone calls

over a year ago
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