why can't you keep a waiting list? I have been forced to repeatedly call your facility to see if a room open up and its very annoying. A simple waiting list can be used to call someone if/when you have a cancellation would keep me from having to call your facility daily for this service.
It is our policy to not keep a waiting list for any and all special events. We do not selectively hold back inventory for any events, so that our guests all have the same opportunity to book our property. if someone cancels we return that room back to general sale immediately.
Get an answer from Hyatt Place Champaign-Urbana staff and past guests.